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The Role
Provide first-line technical support for hardware, software, and end-user issues. Administer Google Workspace, install and update software, maintain IT assets, and perform system maintenance and backups. Support SOC 2, GDPR, and CCPA compliance audits using platforms such as Drata, prepare compliance documentation, and remediate controls. Document solutions, train users, improve IT processes, and work during US time zones.
Summary Generated by Built In
IT Support Specialist
Location: Remote/Work from Home - Manila Metro Area, Philippines (with availability during US time zones)
Employment Type: Full-time
Thunder is seeking a talented IT Support Specialist to join our team in the Manila metro area, providing friendly technical support to our Thunder team, and ensuring smooth IT operations across our organization.
If you're passionate about helping people and enjoy solving technical challenges, we'd love to hear from you.
Responsibilities:
- Provide first-line technical support to employees, addressing hardware and software issues.
- Manage and administer Google Drive, Gmail, and Workspaces
- Facilitate IT security and compliance audits (e.g., SOC 2, GDPR) utilizing platforms like Drata.
- Respond to IT support requests via phone, email, and in-person, ensuring timely resolution.
- Assist with software installations and updates, ensuring compliance with company policies.
- Perform compliance audits and remediation with policies and SOC2 controls.
- Prepare compliance documentation such as security questionnaires and DPAs
- Perform routine system maintenance and backups to ensure data security and system reliability.
- Document technical issues, solutions, and troubleshooting steps for future reference.
- Collaborate with the IT team to identify and implement process improvements.
- Maintain an inventory of IT equipment and manage IT assets.
- Ensure compliance with company IT policies and security protocols.
- Provide training and guidance to end-users on IT best practices.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2-4+ years of experience in IT support or technical assistance.
- Hands-on experience with compliance platforms (e.g., Drata, Webroot).
- Proficiency in Windows and Mac operating systems, as well as common office software (e.g., G Suite/Google Workspace).
- Exposure to Cybersecurity compliance (Soc-2, GDPR, CCPA, for example).
- Excellent problem-solving skills and the ability to work independently.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work outside regular office hours as required - specifically US Time Zone hours.
- Knowledge of IT security practices and data protection.
Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Candidates authorized to work in the Philippines are encouraged to apply.
Why Thunder? Because You Deserve More Than Just a Job.
- A Culture of Builders – We’re a global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
- Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
- Generous Health Benefits – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact – Every employee plays a part in what we’re building (including our CEO/Founder and bosses). Come make your mark!
- Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Celebrating You - Enjoy competitive vacation days, wellness leave, and a 13th-month pay—plus performance bonuses and anniversary rewards to celebrate your impact! And because family matters, we provide maternity and paternity leave to support your journey.
- Work from anywhere (well, almost 😉) - Enjoy the freedom of Permanent Work From Home (WFH), and an annual WFH Stipend - because the best work happens where you’re happiest.
- People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive professionally and personally.
- Work Smart, Play Hard - We love to mix work with play – whether it's a casual get-together, a fun virtual activity, or a company celebration, it’s all about connecting and having a good time together.
Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
Skills Required
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- 2-4+ years of experience in IT support or technical assistance
- Hands-on experience with compliance platforms such as Drata and Webroot
- Proficiency with Windows and Mac operating systems
- Proficiency with common office software, including G Suite or Google Workspace
- Exposure to cybersecurity compliance frameworks such as SOC 2, GDPR, and CCPA
- Excellent problem-solving skills and ability to work independently
- Strong communication skills and ability to explain technical concepts to non-technical users
- Ability to multitask and prioritize tasks effectively
- Flexibility to work outside regular office hours, specifically US time zone hours
- Knowledge of IT security practices and data protection
- Authorization to work in the Philippines
Thunder (thundersf.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thunder (thundersf.com) and has not been reviewed or approved by Thunder (thundersf.com).
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Healthcare Strength — Health coverage is positioned as comprehensive for employees and families, with administration via a recognized benefits platform and employer‑paid life and disability protection noted in postings. Materials emphasize ongoing evaluation to keep offerings best‑in‑class.
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Leave & Time Off Breadth — Time off is described as unlimited with a mandated minimum to ensure people actually take rest. Role listings highlight required floors on PTO usage, creating a safeguard against underutilization.
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Equity Value & Accessibility — Stock options are offered to full‑time teammates across roles, extending total compensation beyond base pay. This broad access to ownership is framed as a core component of the package.
Thunder (thundersf.com) Insights
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The Company
What We Do
Get Salesforce and Amazon Connect right. Now, and forever. Thunder is a trusted Salesforce and Amazon Connect partner. Get GSI-level talent at a boutique consulting partner. We are an all-remote team of seasoned Salesforce and Amazon Connect consultants, based from Hawaii to Brooklyn, NY - and everywhere in-between.
