IT Jobs in Santa Ana, CA

Account Director responsible for acquiring new customers, expanding existing accounts, managing territories, building sales pipelines, and closing complex cybersecurity software and consulting services deals ranging from $50,000 to $2 million. The role partners with consulting teams and security vendors, sells to C-level stakeholders, achieves a $1.1M+ gross profit quota, and develops long-term client relationships.

Lead and manage IT Ops team delivering help desk and sysadmin services, own runbooks and SLAs, drive automation and projects (backup, virtualization, provisioning), handle escalations and cross-team compliance coordination, and hire/mentor staff.

Lead and build IT and cybersecurity functions, own the system security plan, prepare for CMMC Level 2 certification, integrate business systems, provide hands-on IT support, and scale security and IT teams in a hardware-plus-software startup.

Provide first-level desktop support for hardware, peripherals, and software; respond to service requests within SLAs; provision and deploy computers; maintain IT asset inventory; install and upgrade OS, drivers, and applications; support end users and troubleshoot issues.

Oversee data collection, trend analysis, and outcomes reporting. Advise senior leadership on metrics, build dashboards and Power BI reports, and prepare board reporting. Design and maintain Azure Data Factory pipelines, develop and optimize SQL and Python analyses, monitor data quality, and collaborate across departments.

Own and operate the IT ticketing system and provide end-user support across corporate offices and hotels. Troubleshoot Windows, Microsoft 365, networking, endpoints, printers, and business apps. Use AD/Entra ID, Intune, Exchange Online, Teams, SharePoint, and PowerShell. Monitor endpoint security, assist with vulnerability remediation, support onboarding/offboarding, asset management, and infrastructure deployments.

As an IT Support Specialist, you will provide technical support to end users, troubleshoot issues, assist with IT projects, and manage employee onboarding/offboarding activities.

Own the product vision, roadmap, and delivery for AI-enabled platforms across Aprio. Translate practice requirements into user stories, lead development lifecycles, coordinate onshore/offshore teams, validate and integrate LLMs and AI tooling, and engage stakeholders while ensuring responsible AI, data privacy, and client confidentiality.

Supports IT portfolio planning, demand intake, capacity and resource planning, financial reporting, forecasting, governance, and delivery performance analysis. Maintains portfolio data in the enterprise PPM platform, prepares dashboards and leadership reports, identifies risks and constraints, supports quarterly and PI planning, and contributes to PPM tool enhancements, training, documentation, and process improvement.

Lead the IT team to plan, implement, and maintain IT infrastructure and initiatives. Manage networks, servers, cloud services, vendors, budgets, and supervise staff while ensuring secure, scalable systems and alignment with organizational goals.

Lead architecture, strategy, and implementation of enterprise automation, systems integration, and cloud solutions. Design cloud-native systems, migrate core IT services to cloud, build custom integrations, and collaborate with IT staff and clinical stakeholders to optimize processes and workflows.

Provide technical support, troubleshoot hardware/software issues, manage IT Help Desk tickets, and maintain IT infrastructure. Assist with onboarding and offboarding processes.

Lead IT operations across multiple manufacturing sites, standardize processes and policies, ensure NIST 800-171/CMMC compliance, manage network, virtualization, cloud, and cybersecurity tools, mentor site IT Managers, oversee budgets, KPIs, projects, and vendor relationships to align IT with corporate objectives.

Consult with CFOs/CIOs to assess client infrastructure, vendor contracts, and pricing to develop and negotiate expense-reduction strategies. Analyze and present data, manage project timelines, monitor industry trends, support sales with value propositions, and maintain client and vendor relationships to deliver measurable cost savings.

Serve as the escalation point for Tier 1, resolving complex desktop, macOS, and network issues; provide high-touch support to executives; administer Microsoft 365 (Entra ID, Exchange, Intune, SharePoint/OneDrive, Teams); troubleshoot switches, wireless, and endpoint security; mentor Tier 1 staff; own root-cause diagnosis and ticket resolution; assist with equipment moves and occasional after-hours business-critical support.