Provides WIOA case management and quality assurance for adult and dislocated worker participants. Responsibilities include intake, eligibility, assessments, employment plans, career planning, job development, follow-up services, documentation reviews, file audits, compliance monitoring, CalJOBS data management, reporting, staff training, and corrective feedback. The role manages participant caseloads, supports job retention and economic self-sufficiency, and collaborates with leadership to improve program quality and compliance.

Perform operational quality assurance for deposit products: review audit reports, complete product/fee changes, validate approvals, maintain client data integrity, perform audits, ensure regulatory compliance, and participate in compliance training.

Manage and mentor a team of QA engineers, defining testing strategies and improving processes for fintech products, ensuring quality and compliance.