Provides first-level IT support for Windows and macOS users, troubleshooting hardware, software, networking, printers, mobile devices, and conference room technology. Handles onboarding, offboarding, account setup, device deployment, asset tracking, procurement coordination, vendor communication, and documentation. Configures and manages Apple devices using JAMF and IRU workflows while supporting Windows endpoints. Maintains technology records, coordinates repairs and replacements, and delivers customer-focused assistance in an on-site corporate environment.