We’re always looking for diverse, talented, service-oriented people to join our exceptional team.
IT Application Support Representative IIIThe pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$33.51 - $50.27Scheduled Weekly Hours:
40- Serves as a subject matter expert for the operational health of Symitar, OpCon, UiPath, and Axway, and the large volume of daily automations they execute.
- Leads triage, root cause analysis, and resolution of complex production incidents impacting core processing, batch jobs, RPA workloads, and file transfer operations.
- Proactively monitors environmental health, including job throughput, queue depth, file SLA attainment, error rates, and automation success rates; reports KPIs, trends, and optimization recommendations to management.
- Partners with IT Automation Engineers on production readiness reviews, deployment of new automations and schedules, and continuous feedback loops that improve reliability and supportability.
- Partners with IT Core Development on Symitar release and code promotion practices, including operational verification, backout planning, and post-deployment monitoring.
- Owns the operational onboarding of new business applications into the managed services model, expanding operational support and coverage.
- Coordinates operational aspects of releases and system changes; ensures change management, release management, and quality assurance practices align with ITIL principles.
- Manages vendor support cases and escalations with core application vendors to identify root causes and drive timely remediation.
- Provides operational input into capacity planning, schedule design, and resiliency improvements across the core application environment.
- Leads recovery efforts for high-impact processing events and owns operational communications during production incidents.
- Mentors and coaches Level I and Level II representatives; performs peer reviews of operational changes, runbooks, and shift handoff documentation.
- Supports disaster recovery and business continuity planning, testing, and execution for core application systems.
- Serves in a 24x7 on-call rotation as a senior support resource for the production environment.
- Performs other duties as assigned
- Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
- High School Diploma or GED required
- 3-5 years of prior related experience required
- ITIL Foundation required
- OpCon Operator/Administrator Certification preferred
- Symitar/Episys Operations Training preferred
- UiPath Orchestrator-related Certification preferred
- Axway Operations Training preferred
- Ability to maintain composure and lead clearly during high-pressure, member-impacting production incidents.
Strong understanding that this team operates the financial heartbeat of the credit union — accuracy, timeliness, and auditability are paramount.
Comfortable serving as the Run partner to Build teams (IT Automation Engineers, IT Core Development) receiving handoffs and owning production outcomes end-to-end.
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.
Skills Required
- High School Diploma or GED
- 3-5 years of prior related experience
- ITIL Foundation certification
- OpCon Operator or Administrator Certification
- Symitar/Episys Operations Training
- UiPath Orchestrator-related Certification
- Axway Operations Training
- Advanced OpCon operation and troubleshooting experience
- Symitar/Episys operational expertise
- UiPath Orchestrator operational expertise
- Axway or managed file transfer operations experience
- Monitoring and observability tooling experience
- ITIL incident, problem, change, and release management knowledge
- Operational scripting experience with PowerShell, Python, or Bash
- Compliance and regulatory awareness, including SOX, NCUA, or PCI
- Project management and operational initiative leadership ability
- Strong oral, written, and interpersonal communication skills
- Financial services or credit union experience
SchoolsFirst FCU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SchoolsFirst FCU and has not been reviewed or approved by SchoolsFirst FCU.
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Healthcare Strength — Employer-paid medical, dental, and vision coverage for employees and families is prominently featured and stands out as a core element of total rewards. Additional protections like life and disability insurance reinforce confidence in the benefits package.
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Retirement Support — A strong employer 401(k) match with clear vesting, combined with financial wellness resources, signals meaningful long-term support. Retirement offerings are positioned as a key differentiator within total compensation.
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Leave & Time Off Breadth — Generous PTO from the start, paid holidays, and options like PTO cash-out plus special leave days broaden time-off flexibility. Time-away benefits are emphasized as an important component of overall value.
SchoolsFirst FCU Insights
What We Do
Since our founding in 1934, we have been singularly focused on one thing: providing World-Class Personal Service and financial security to California school employees and their families. This isn't just something we say — everything we do, every decision we make, is with an unwavering commitment to serving the best interests of Members. Although we offer products and services similar to other financial institutions, our structure and culture are vastly different. Banks are for profit, while credit unions are Member-owned financial cooperatives, meaning our excess earnings are returned to our Members in the form of lower rates on loans, higher rates on savings, low-to-no fees, and many complimentary services. We take to heart the "people helping people" philosophy, the principle on which credit unions were founded. We pledge ourselves to this idea through our steadfast dedication to Member service and actively supporting the communities we serve through events, donations, scholarships, and financial literacy programs. Today, we're the largest credit union serving school employees, and the largest in California with more than 1.5 million Members and more than $36 billion in assets. Our financial stability can be attributed to one thing: continually providing our Members with World-Class Personal Service to help them better their financial lives.
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