Lead quality engineering for a continuously deployed SaaS platform by designing fully automated CI/CD test suites and quality gates, reducing escaped defects, adding observability and production analytics, triaging user-reported issues, and mentoring a junior QA engineer.

Provide administrative support for a palliative care program: coordinate daily operations, track clinical activities and deliverables, monitor inventory and resources, manage inbound calls, and compile recurring weekly reports.

Manage and quality-assure a national and international correspondent network: recruit, onboard, train, route orders, maintain accounts and records, resolve escalations, collaborate with IT and service teams, and handle related accounting and jurisdictional research.