Top Operations Management Jobs in Germany

Build and scale teleoperations team structures, processes, productivity metrics, shift coverage, and hiring workflows across multiple sites. Partner with site leads, project managers, AI researchers, HR, and legal on team planning, contracts, working hours, compliance, onboarding, and operational improvements.

Leads hands-on security operations across cloud, infrastructure, endpoints, and SaaS environments. Responsibilities include alert triage, incident response, threat detection, SIEM and EDR/XDR tuning, vulnerability management, penetration testing, cloud security reviews, DLP, AI security, and support for governance, risk, compliance, and ISO 27001 audits. The role serves as an escalation point for major incidents and requires regular travel between Exasol’s Berlin and Nuremberg offices.

Owns strategy and operations for Wolt+ and Deliveroo Plus engagement across EMEA. Identifies and prioritizes opportunities across the member lifecycle, designs and analyzes experiments, tracks subscription health KPIs, and drives initiatives from problem definition through execution and measurable results. Collaborates with Product, Engineering, Data, Marketing, Commercial, Finance, and local teams to improve onboarding, benefit adoption, engagement, retention, and customer experience.

Own company-wide AI and automation initiatives from opportunity identification through implementation and optimization. Design AI-powered workflows using Make, APIs, Claude, Pinecone, and other AI tools; collaborate cross-functionally to improve processes, reduce manual work, measure efficiency gains, evaluate emerging technologies, and enable teams to adopt AI.

Own Customer Success operations across EMEA, including capacity planning, retention and renewal forecasting, customer health analytics, QBR processes, lifecycle management, and post-sales program coordination. Partner with Customer Success leadership, Salesforce administrators, and cross-functional teams to improve productivity, standardize processes, track OKRs, and drive retention and expansion. The role supports scalable, data-driven execution across the customer lifecycle.

Manage day-to-day people operations, including employment contracts, payroll coordination, HRIS records, employee support, onboarding, engagement initiatives, events, compensation reviews, reporting, and compliance documentation. The role supports managers, improves HR processes, and helps maintain a positive employee experience in a remote-first international company. Weekly in-office presence in Berlin is required.

Manage digital ad operations, campaign trafficking, performance monitoring, tracking implementation, and marketing data infrastructure. Build and maintain GA4 and GTM solutions, lead server-side tracking, support GCP data pipelines, and troubleshoot data flows for accuracy, privacy compliance, and campaign performance. Collaborate with internal and external stakeholders to align measurement strategies with business goals.

Coordinates international and US payroll, employment contracts, compliance, variable compensation, and employee lifecycle processes. Manages payroll providers, EORs, local counsel, HRIS and contract-management vendors while partnering with Finance, Legal, Talent Acquisition, managers, and employees. Maintains country compliance documentation, supports German employment processes, improves operational workflows, and contributes to onboarding, offboarding, benefits administration, HRIS maintenance, audits, and broader People Operations coverage.

Supports existing B2B partnerships by centralizing, documenting, and automating relationship-management processes. Responsibilities include reporting, outsourcing control, CRM management, marketing and communications, SLA coordination, technical support, and scaling individual broker partnerships. The role identifies operational bottlenecks, improves processes, collaborates with Product, Technology, Finance, Legal, and external stakeholders, and may lead projects within the B2B Partnerships team.

Own finance operations, people administration, payroll and tax-provider relationships, payment reconciliation, monthly reporting, HR systems, IT access, onboarding, office management, vendors, contracts, compliance deadlines, and team-event logistics. The role independently builds reliable processes so the founder and Founder's Associate no longer manage day-to-day operational administration.

Manage day-to-day data protection, contract, insurance-regulatory, and governance matters across European operations. Responsibilities include GDPR compliance, DPAs, data subject rights, risk assessments, AI inventories, regulatory monitoring, audits, contract support, legal technology implementation, and cross-functional project delivery. The role partners with business, product, engineering, and legal teams to improve compliance workflows and governance processes.

Manage the full lifecycle of 3PL partners across multiple German regions, including sourcing, onboarding, contracts, KPI monitoring, performance improvement, audits, and termination. Coordinate vehicle-related processes, maintain accident records, support budgeting and financial closings, and oversee divisional P&L. The role requires strong analytical, communication, negotiation, and partnership-management skills, fluency in German and English, and frequent regional travel.

Manages warehouse operations, P&L performance, customer profitability, operational planning, productivity, quality, safety, and KPI improvement. Leads teams, coordinates resources, resolves cross-functional issues with IT, Finance, HR, and Customer Service, and maintains strong customer relationships through transparent performance management and continuous improvement.

Manages clinic operations across multiple orthopedic clinical sites, overseeing quality, patient experience, fiscal management, staffing, human resources, regulatory compliance, and performance improvement. Leads multidisciplinary teams, supports safe patient care, manages budgets and staffing effectiveness, resolves conflicts, develops staff, and partners with clinical educators on orthopedic competencies and patient education.

Coordinate day-to-day people operations across regions, manage employee lifecycle administration (onboarding/offboarding), maintain SOPs and policies, partner with external providers (payroll/benefits), resolve people queries, track compliance and risks, and identify process improvements using HR systems.

Supports cash and securities operations including transaction booking, settlement, reconciliation, reporting, mismatch investigation, and process optimization. The role collaborates with internal and external stakeholders to deliver accurate, timely services for brokerage and wealth-management clients. Responsibilities span areas such as payments, clearing and settlement, corporate actions, transfers, custody, and tax operations.

Leads the EMEA Customer Operations team, overseeing order management, customer service, operational efficiency, KPIs, escalations, compliance, order fulfillment, and revenue support. The role manages and develops employees, drives process improvement and automation, collaborates across Sales, Finance, Legal, and IT, and ensures strong customer experience and business performance.

Own and improve go-to-market workflows spanning lead routing, lifecycle campaigns, CRM and marketing automation, data quality, reporting, and AI-enabled processes. The role involves building, testing, monitoring, documenting, and continuously improving reliable workflows across Salesforce, Customer.io, Clay, Looker, and related systems. Success requires strong troubleshooting, analytical judgment, clear communication, independent ownership, and at least three years of relevant operations experience.

Leads customer support operations across an in-house escalations team and large outsourced BPO network. Owns CSAT, quality, SLA, AHT, refund costs, governance, process consistency, and operational improvement across multiple markets. Develops managers and team leads, handles reputation-sensitive escalations, partners with Product, Technology, HR, Legal, and Policy, and represents Support to senior market leadership. Participates in a 24/7 leadership on-call rotation and sets strategy and OKRs for contact center support.

Owns Nebius’s global third-party logistics warehouse network and partner performance. Manages contracts, SLAs, operational standards, inventory accuracy, audits, compliance, costs, incident resolution, onboarding, exits, and continuous improvement across external warehouses. Coordinates with logistics, transport, planning, IT, security, procurement, legal, and project teams while leading 3PL specialists and conducting regular site visits.

Manage day-to-day data protection, contract, insurance-regulatory, and governance matters across a European business. Responsibilities include GDPR compliance, DPA negotiation, data subject rights, risk assessments, AI governance, regulatory monitoring, audits, commercial contracts, cross-functional projects, and legal technology implementation. The role partners with product, engineering, corporate functions, and business teams to improve compliance processes and operational workflows.

Lead rider growth and partnership operations across Germany. Develop acquisition, conversion, membership, loyalty, and premium product strategies; scale new growth initiatives; operationalize fintech and rewards partnerships; define KPIs; analyze performance and ROI using SQL; and coordinate Product, Marketing, City Operations, leadership, and external partners to turn strategy into scalable execution.

Leads and coordinates cross-functional European Operations projects involving warehousing, transportation, process improvement, resource allocation, budgeting, governance, stakeholder communication, and delivery monitoring. Acts as an Operations project management expert, supports PMO standards, manages milestones and deliverables, and drives operational excellence initiatives across Medline’s network.

Manage scalable people operations for German employees, including onboarding, employee lifecycle processes, HRIS data, performance cycles, compliance, reporting, and AI-enabled workflow automation. Partner with Talent, IT, Finance, Security, and Facilities while supporting employees and managers. Maintain audit-ready records, optimize processes, and ensure reliable, compliant HR administration.

Manages and monitors the online store’s product assortment, ensuring breadth, depth, and accurate product data. Coordinates with external partners and internal teams, serves as a data-related point of contact, conducts partner calls, reviews inquiries, resolves discrepancies, and escalates product data issues. The role requires analytical, entrepreneurial, communication, and problem-solving skills in an e-commerce marketplace environment.