Top Operations Management Jobs in Hamburg

Handle German-speaking customer complaints independently, provide empathetic and regulatory-compliant responses, make goodwill decisions, analyze root causes, identify operational or legal risks, and coordinate with Product and Operations teams to resolve complex issues and improve processes.

Own and improve go-to-market workflows spanning lead routing, lifecycle campaigns, CRM and marketing automation, data quality, reporting, and AI-enabled processes. The role involves building, testing, monitoring, documenting, and continuously improving reliable workflows across Salesforce, Customer.io, Clay, Looker, and related systems. Success requires strong troubleshooting, analytical judgment, clear communication, independent ownership, and at least three years of relevant operations experience.

Manage and optimize the online store assortment by monitoring product breadth, depth, and data quality. Maintain product information in collaboration with internal teams and external partners, serve as a data-related point of contact, conduct partner calls, review inquiries, and resolve discrepancies and escalations. The role requires analytical thinking, e-commerce experience, strong communication, Excel proficiency, and basic Jira and SQL knowledge.

Owns Nebius’s global third-party logistics warehouse network and partner performance. Manages contracts, SLAs, operational standards, inventory accuracy, audits, compliance, costs, incident resolution, onboarding, exits, and continuous improvement across external warehouses. Coordinates with logistics, transport, planning, IT, security, procurement, legal, and project teams while leading 3PL specialists and conducting regular site visits.

Supports the Regional Chief Medical and Scientific Officer by advancing strategic initiatives across MedTech Electrophysiology. Responsibilities include executive meeting preparation, conference and advisory board strategy, physician engagement planning, insight translation, cross-functional alignment, business development support, and coordination with MSL and scientific teams.

Supports EMEA marketing operations through performance and budget tracking, campaign planning, reporting, stakeholder alignment, calendar ownership, timeline management, and product sample administration. The role coordinates regional and global marketing teams, consolidates data into dashboards and insights, manages planning tools, monitors KPIs and budgets, and ensures deliverables remain on schedule. It also trains teams on internal tools and maintains organizational readiness for review cycles.

Own the Customer Operations product domain, including internal systems and tooling for configuration, incident handling, fulfillment tracking, and customer support efficiency. Drive fulfillment rates, reduce incidents and cost-to-serve, manage priorities and trade-offs, and own measurable business outcomes and P&L impact. Partner closely with engineering on technically complex products while shaping Nuitee’s growing product organization.

Supports the Country Manager in localizing marketing campaigns and content for Poland. Responsibilities include translating English content into Polish, coordinating with logistics, customer service, and marketing teams, monitoring market trends and competitors, managing influencer partnerships, conducting website quality assurance, tracking KPIs, overseeing daily operations, and identifying growth opportunities through market analysis.

Lead and own payment operations strategy and metrics for a global, remote product. Manage fraud prevention, risk, KYC, compliance, investigations, partner escalations, and performance optimizations. Collaborate with product and engineering, recruit and lead a geographically distributed payments team, and implement policies and process improvements to enhance payment acceptance, conversion, and customer experience.

Lead overseas P2P market expansion and merchant ecosystem management. Drive operational improvements across onboarding, liquidity, payment processing, dispute resolution, and P2P KPIs. Collaborate with Product and Engineering on feature and workflow improvements, perform data analysis and competitive intelligence, and adapt strategies to regulatory and market changes to deliver measurable growth.

Process customer complaints, escalations, data protection inquiries, and fraud cases for European customers. Screen and prioritize cases, draft compliant responses, coordinate with Legal, Data Protection, Fraud Management, and external partners, and ensure adherence to BaFin, GDPR, and internal guidelines. The role also supports case tracking, risk documentation, workflow improvements, knowledge sharing, and the development of subject matter expertise.

Own and optimize the B2B SaaS go-to-market technology stack, including Salesforce, HubSpot, and automation platforms. Build workflows, integrations, reporting, pipeline models, and forecasting processes. Maintain CRM data quality and governance while partnering with Sales, Marketing, Customer Success, and Finance. Explore AI-assisted automation and improve cross-functional revenue operations processes.

Supports global Sales and GTM teams by designing territories and segmentation models, managing forecasting, pipeline inspection, quotas, compensation, fiscal planning, and sales technology systems. The role leads cross-functional projects, documents requirements, improves sales processes, maintains data integrity, manages vendors, and provides analytical insights to leadership across EMEA and APAC.

Analyze business operations systems, identify automation opportunities, and implement AI-driven workflows across order processing, contracts, licensing, and customer service. Own ERP-related digital initiatives, including migration to Microsoft Dynamics 365, and develop integrations between ERP, Salesforce, and connected systems. Improve data quality, deploy solutions internationally, support adoption and change management, and assist with peak-period operations. The role requires fluent German and English and occasional international travel.

Lead operations-focused consulting engagements end-to-end, drive problem-solving and recommendations, manage teams, apply analytics and digital solutions, build client relationships, and support sustainable operational transformation.

Manages post-sales customer operations for Silvus products, coordinating purchase orders, demand forecasts, production schedules, deliveries, RMAs, component lifecycle transitions, and technical issue resolution. Acts as the liaison between customers, manufacturing, engineering, logistics, and product development. The role requires English and German fluency, supply chain or technical experience, and familiarity with defense, aerospace, robotics, semiconductors, or drone systems.

Lead and improve People Operations processes across the employee lifecycle: HRIS administration, payroll inputs, contract management, and data quality. Build SOPs, automation and AI-enabled workflows, dashboards, and self-service resources. Partner with stakeholders to scale international employment setups and drive continuous operational improvements.

Lead and deliver client engagements that improve operational performance across supply chain, sourcing, manufacturing, service operations, and innovation. Apply industry and functional expertise to develop strategies, solve complex problems, build client relationships, and support implementation and transformation initiatives. The role requires strong analytical, communication, teamwork, and self-direction skills, fluency in German and English, and willingness to travel.

Advises clients on transforming operations across supply chain, sourcing, manufacturing, MRO, service operations, and innovation. Applies industry and discipline expertise, analytical problem-solving, and client relationship skills to develop and implement strategies that improve business performance. The role involves working collaboratively in a consulting environment, supporting growth of the Operations Specialists team, and contributing to sustainable client results. Fluency in English and German and willingness to travel are required.

Manages clinical operations, staff workload, project delivery, regulatory compliance, client expectations, budgets, recruiting, and team development for medical device clinical programs. Coordinates clinical, biostatistics, and data management activities; supports proposals, business development, conferences, process improvement, and regulatory inspections. Requires knowledge of clinical trial processes, medical device development, global regulations, and Good Clinical Practices.

Lead operations-focused client engagements, manage teams through structured problem-solving, deliver practical, data-driven recommendations, apply digital and analytics-led solutions across procurement, supply chain, manufacturing and digital operations, build client relationships, communicate results, and support implementation while traveling as needed.

Lead global GTM strategy and execution across Europe, North America and APAC. Support strategic sales accounts, build sales enablement, reporting and pipeline frameworks, design global sales incentives, and establish the Revenue Operations function to scale commercial operations and ensure cross-functional alignment with Product and Tech.