Project Manager - Operations Team

Posted 12 Hours Ago
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Makati City, Southern Manila District, National Capital Region
Mid level
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Role
The Project Manager in the Operations Team at TransUnion is responsible for overseeing IT projects, leading cross-functional teams, managing stakeholder communication, and ensuring compliance with Service Level Agreements. The role also involves developing project processes and maintaining customer relationships to address business-related issues effectively.
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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.
Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology
The major responsibilities of this position are overseeing and managing the projects assigned, serves as liaison between the different stakeholders, and provides leadership in leading IT projects with diverse teams. This position will lead multi-team projects, coordinating work, and providing appropriate communication to all project stakeholders especially to high-level management in order to ensure successful project completion and compliance of Service Level Agreements (SLA). This position will also be responsible for maintaining relationships with external customers and sales personnel, prioritizing their project work and acting as a product and/or system expert.

What You'll Bring:

  • Act as a project management expert by proposing, developing, promoting and rolling out project management processes, tools, and techniques to TU associates within Asia Pacific Decisioning Hub.
  • Lead major cross-functional projects by directing and overseeing the work done by others in project administration, issue resolution and escalating them when necessary, managing project budgets, and ensuring that project communication exceeds stakeholder needs.
  • Interface with stakeholders on all project related issues, changes, reporting, and impacts ensuring that comprehensive information is provided to all stakeholders in a timely manner.  Work with other organizations to prioritize their project work.
  • Ensure that standard project processes are followed so that changes to project scope, requirements, resources, functionality, and risks are monitored, documented, and communicated to all project stakeholders in a timely manner.

Impact You'll Make:

  • Propose new and improved project, business, and company standards while following all existing standards where they apply.
  • Ensure that post implementation support is provided for complex projects and/or products that have been developed or enhanced to ensure that they are working effectively and efficiently and that customers' needs are addressed in a timely manner and SLA’s are complied 100%.
  • Interface with customers and sales personnel, developing and understanding the customers' business, defining business problems, and devising solutions to system and product-related problems and issues, using knowledge of products and/or systems to develop detailed specifications to resolve those business issues and problems.
  • Perform other related duties as assigned.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Consultant, Project Management

What the Team is Saying

Patrick
Tiana
Jason
Lauren
TC
Jay
Aayushi
Paul
The Company
HQ: Chicago, IL
13,000 Employees
Hybrid Workplace
Year Founded: 1968

What We Do

TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.

We do this by having an accurate and comprehensive picture of each person.

This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.

Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.

We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.

Why Work With Us

Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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