Creative Operations Manager, PH

Join as a crucial member of an Innovative Art Team in a fast-growing American start-up (Permanent WFH)

Hi, this is Arpana, one of the founding members of Fresh Prints. In December 2016, I came across a job post on Naukri from Jacob Goodman, one of the co-owners of Fresh Prints. They were looking for someone to lead their Operations team in India. The post had already been taken down, but I decided to send Jacob an email anyway. To my surprise, he replied, and soon I found myself stepping into what would be a life-changing opportunity.

During the interview process, it became clear just how new everything was. There was no office, no payroll system, no established infrastructure at all. But what struck me was Jacob and Josh’s unwavering belief in the vision they had for Fresh Prints.  

They didn’t have all the answers, but their passion was contagious, and I knew I wanted to be part of building something from the ground up.

So, I jumped in. I found an office, figured out payroll, and brought in my childhood best friend to help get things off the ground. There were so many unknowns in those early days, but that’s exactly what made it so exciting. 

I had the chance to wear multiple hats, solve problems on the fly, and help build something tangible. What started as a team of two quickly grew, and over the next few years, we scaled operations across Finance, Tech, and Marketing.

As the first employee of Fresh Prints India, I’ve been lucky enough to help shape this company from its earliest stages. After a short break to have my daughter, I returned to lead HR and recruiting. We’ve gone from a scrappy startup to a team of 400+ people across three countries. But the truth is, even with all that growth, we know it’s still day 1.

One of the things I’m most proud of is how we made it through COVID-19 together. I still remember March 15, 2020—Josh, our co-owner and CEO, sent an email to everyone announcing that the office was shutting down indefinitely. Just like so many people around the world, we were suddenly isolated from the routines and connections we relied on. We were nervous and found ourselves staring down a financial cliff.

In a matter of weeks, we went from million-dollar months to zero revenue. All universities closed. All events stopped.

But we’d been planning for the worst for years. From day 1 we knew we’d have to make our balance sheet a strength. We figured negative events were inevitable and our stress test was to always make sure we could operate for at least year of 0 revenue without making layoffs. When Covid hit, we were scared, but felt prepared.

And as we struggled to adapt, something unexpected happened—we pivoted. As PPE demand soared, we initially hesitated, but then realized this was exactly what the world needed. Shifting from tees to PPE wasn’t just a business decision; it was about showing up in a way that mattered. The entire team rallied behind the idea, and our adaptability and speed helped us keep going.

While so many companies were just trying to survive, Fresh Prints not only made it but even grew. It wasn’t easy, but this experience showed me how deeply committed we are to each other and our mission. The grit and determination we built in those tough times, that willingness to adapt and keep each other steady—it's what defines us today. 

The opportunities that were available to me when I joined as the first employee are still here today! In fact, they’re bigger now than ever. We’re at an exciting point in our journey, and we’re looking for people who want to have a massive impact on the next chapter of this story.

If you’re someone who sees opportunity and isn’t afraid to chase it, this is the role for you. We’re looking for someone with the entrepreneurial drive to take ownership, challenge the norm, and help us build something that lasts. Fresh Prints is a place where there are no limits. If you’re someone who likes running at challenges head on, this is the role for you. If you’re looking for a clear set of instructions, this role isn’t.

If our story resonates, we want to hear from you! 

Here’s more about the role:

• Set quarterly OKRs (Objectives and Key Results) for your team
• Create and implement strategic programs that improve the art team's efficiency, influence, and productivity
• Project out growth and hiring needs for the art team 
• Manage a team of Fresh Prints Team Leads to help them manage their direct reports (artists and art assistants) 
• Analyze team data and drive your team around hitting metrics
• One-on-one meetings with your direct reports and with the VP of Art
• Deliver yearly performance reviews to your team (both direct and indirect reports)

Essential Requirements

• 5+ years of experience in Team Management
• Experience in graphic design (or willingness to learn)
• 3+ years of experience managing strategic programs 
• Total proficiency in Google Sheets or Excel
• Experience in analyzing data 
• Fluency in English and excellent communication skills

Personal Attributes

• Detail Oriented: Fanatic attention to detail
• A natural-born leader: You know how to drive a team and get the best out of them. You don’t care about being loved, you care about building a fantastic team that hits aggressive goals
• Proactive: You believe it’s always on you to make sure anything you do is a success
• In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone
• Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go
• Open to change: You’re inspired by the endless ways in which everything we do can always be improved
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues

Compensation & Benefits 

• Excellent salary between $16,800-$19,200 per year
• We cover the cost of your Adobe Illustrator license
• A fast-paced environment with lots of room for growth and a successful career
• Health insurance reimbursement after 6 months at the company 

Work Location

• This is a remote “work from home” position 
• Work hours are at night in the Philippines (working hours US Eastern Time)

Details

• The role is remote, work-from-home, in the Philippines
• Work Hours are Monday - Friday, 9:00PM to 7:00AM (PH, night shift) / 9:00AM to 7:00PM (US Time, EST)