Top Tech Jobs & Startup Jobs in Tokyo

Resolves customer inquiries involving payroll processing, discrepancies, and platform usage across email, chat, and phone. The role follows documented workflows, meets service-level agreements, diagnoses issues using available information, documents resolutions, and escalates complex cases. It also provides clear customer updates, develops foundational payroll and regional compliance knowledge, and identifies recurring issues or documentation gaps to improve team efficiency.

Manage commercial finance and FP&A activities, including financial and management reporting, budgeting, forecasting, performance analysis, ROI measurement, and business partnering. Monitor sales, gross margin, and profitability against plans, recommend corrective actions, improve reporting processes, and support cross-functional initiatives as a finance PMO.

Conduct incident response and digital forensic investigations for incidents ranging from small breaches to complex, large-scale attacks. Collect and analyze evidence across hosts and networks, determine root cause and impact, recommend response strategies, prepare executive reports, present findings, collaborate with threat intelligence and testing teams, deliver technical training, and lead threat-hunting projects.

The Solutions Engineer supports the sales process in Japan by demonstrating Cribl, answering technical questions, supporting proof-of-concept sessions, and helping customers address telemetry, IT operations, and security challenges. The role also documents use cases, provides product feedback, collaborates across time zones, and travels throughout Japan and APAC. Fluency in Japanese and English and residence in Tokyo are required.

Owns new business development in Japan, focusing on winning enterprise and government customers. Manages the full sales cycle, develops executive relationships, builds partner pipelines with hardware vendors, ISVs, and system integrators, communicates SOTI’s value proposition, forecasts account metrics, and coordinates internal resources to achieve sales and partner targets.

Conduct technical pre-sales for cybersecurity, data protection, backup, disaster recovery, and asset management solutions. Analyze customer and prospect requirements, develop proposals, respond to RFIs and RFPs, deliver demonstrations and presentations, facilitate proofs of concept, and resolve technical issues. Advise customers and partners, provide customized training, share market feedback internally, support market development, and disseminate threat intelligence across the Japan team.

Serve as the primary technical expert for APAC enterprise customers, resolving complex L2 escalations involving distributed systems and APIs. Lead root-cause analyses, collaborate with Support, Product, and Engineering, improve escalation workflows through tooling and training, and create runbooks and technical documentation. The role requires troubleshooting expertise, SQL, Kubernetes, Grafana, fintech and ITIL knowledge, strong communication, and an APAC work schedule beginning at 5:00 PM EST.

Leads SecurityScorecard’s commercial growth in Japan, owning new ARR, enterprise sales, pipeline development, forecasting, channel partnerships, and deal execution. Builds relationships with enterprise, financial services, insurance, and public-sector buyers; collaborates with customer success, solutions engineering, marketing, product, and legal; represents Japan market needs; and recruits and manages the local sales team as the business scales.

Classifies semiconductor manufacturing equipment and related technical items for export control purposes. The role requires comparing technical specifications, creating gap analyses and comparison matrices, and developing simple business applications using SharePoint, Microsoft Forms, or Excel VBA. Candidates need a mechanical or electrical engineering background, technical communication skills, and knowledge of robotics, lasers, sensors, and industrial machinery.

Owns regional marketing strategy and execution across South and Southeast Asia, supporting Greater China initiatives. Develops field, partner, demand-generation, ABM, digital, executive-event, and industry programs to drive pipeline and revenue. Partners with Sales, Sales Engineering, channel partners, and global marketing teams; localizes campaigns and messaging; manages budgets and logistics; and measures program performance, ROI, and pipeline contribution. Requires strong cross-functional collaboration, Mandarin writing fluency, and up to 20% travel.