Top Remote Jobs in Tokyo

Owns strategic enterprise and government customer portfolios across Japan, driving GitLab adoption, retention, expansion, and satisfaction. Provides executive-level technical guidance on CI/CD, DevSecOps, cloud architecture, platform consolidation, security, and modernization. Develops measurable success plans, leads complex escalations, delivers enablement programs, coordinates cross-functional teams, and influences renewal and expansion decisions.

Leads SailPoint’s Japan partner ecosystem by developing channel strategy, recruiting and enabling strategic partners, building executive relationships, and driving joint go-to-market initiatives. Collaborates with sales, marketing, solution engineering, services, and leadership teams to generate pipeline, revenue, market reach, certifications, and customer success through consulting, systems integrator, technology, and distribution partnerships.

Lead the AI Quality engineering team while remaining hands-on building evaluation infrastructure, observability tooling, diagnostic systems, datasets, annotation workflows, and CI/CD pipelines for production AI agents. Run experiments across prompts, models, routing, caching, and agent harnesses to improve quality, latency, and cost. Partner with AI Core engineering and manage technical direction and team priorities.

Own post-sale strategy and relationships for a B2B SaaS customer portfolio across Japan and Korea. Drive product adoption, value realization, retention, renewals, and growth by advising technical and executive stakeholders, leading business reviews, addressing risks, and identifying expansion opportunities. Partner with Sales and cross-functional teams to resolve technical and commercial blockers, use customer insights and usage data to assess health, and translate business requirements into practical Dropbox solutions.

Own an Asia-Pacific territory for Adapt, AirDNA’s AI-powered dynamic pricing product. Prospect property management companies, sell to owners and revenue leaders, build ROI cases, run pilots, negotiate and close deals. Attend regional events, develop market relationships, provide customer feedback to product teams, and establish the sales playbook as the region’s founding seller. The role is remote within the territory and requires regular travel.

Manage and grow a portfolio of fintech partner relationships across the post-sales lifecycle. Responsibilities include revenue expansion, retention, trade monitoring, trade support, settlement coordination, issue escalation, partner feedback, executive engagement, and cross-functional collaboration with sales, finance, product, technology, and operations teams. The role supports Asia-related trading activities and requires Mandarin and English fluency, strong financial technology experience, and substantial trade support expertise.

Own the technical customer experience for APAC enterprise accounts, leading implementations from planning through launch and ongoing adoption. Configure and customize the platform, integrate systems, manage migrations, troubleshoot issues, and advise on security, compliance, cloud, APIs, identity, and AI-enabled workflows. Deliver training, workshops, documentation, and QBR insights while monitoring customer health and expansion opportunities. Partner cross-functionally with Sales, Customer Success, Product, Engineering, QA, and Security to resolve issues and communicate regional customer needs.

Provide fast, technical customer support across email, chat, and forums; triage bugs and requests, meet SLAs, collaborate with engineering, build product knowledge, identify documentation improvements, and participate in a 24/7 on-call rotation to resolve issues for ML-focused users.

Design, build, and deploy Tulip manufacturing solutions for Japanese enterprise customers. Responsibilities include identifying shop-floor improvement opportunities, integrating PLCs and MES/ERP and quality systems, troubleshooting software and operational workflows, leading customer deployments, advising on architecture and scalability, and translating customer feedback into reusable product capabilities. The role works directly with plant stakeholders and requires substantial travel, technical leadership, and fluent business-level Japanese and English.

Lead pre-sales solution architecture for MongoDB’s data platform, guiding enterprise customers and partners through technical discovery, demonstrations, proofs of value, sizing, documentation, and scalable system design. Build reference architectures and joint proposals, communicate business and technical value, support account teams, develop partner demand, enable partners, and relay field feedback to Product Management. The role also mentors pre-sales colleagues and requires customer-facing presentations, RFP/RFI support, and up to 50% travel.