Top Tech Jobs & Startup Jobs in Manila

The role involves assisting customers through email, chat, and phone, resolving inquiries, managing account issues, and ensuring customer satisfaction.

Design, develop, and test EDI inbound/outbound maps per client specifications; create test data, perform unit testing, troubleshoot translation logs, and coordinate with EDI analysts and stakeholders.

The Billing Support Specialist will manage billing reports, revenue data, and process optimizations while supporting the Business Excellence Director and team members.

Lead end-to-end non-commercial presales for enterprise deals: discovery, solution design, demos, PoCs, RFP responses, and technical evaluations. Serve as L&D/LMS domain expert, align Sales, Product, Engineering, Infosec and Customer Success, craft proposals and ROI cases, mentor junior SC team members, and feed product feedback to influence roadmap and GTM messaging.

Coordinate FCL, LCL, and co-load import shipments from assigned origins. Submit and validate manifests via e2m, verify pre-alerts, coordinate with carriers, brokers, warehouses and shipping lines, prepare customs and release documents (MBL, DO, authorizations, container guaranty), assist with HBL endorsement and trigger release orders through Phoenix, and liaise with overseas offices, partners, and agents to support department operations.

Own and resolve complex internal IT issues across collaboration tools, endpoints, and SaaS; manage ticketing and SLAs; analyze support trends; automate lifecycle and workflows (provisioning, access, SCIM/Okta); lead IT projects, documentation, training, and AI-enabled improvements to scale support and enhance employee experience.

Operate and improve a multi-tenant SaaS platform hosted on Azure. Responsibilities include incident response, root-cause analysis, infrastructure as code, CI/CD pipelines, containerization with Docker and Kubernetes, cloud resource management, monitoring, logging, security compliance, scripting, automation, collaboration with development teams, and documentation. The role requires hands-on use of AI tools to support coding, troubleshooting, operational analysis, and automation.