The SCM Operations and Performance Manager is responsible for overseeing end-to-end third-party logistics (3PL) warehouse and logistics operations while ensuring service excellence, operational efficiency, and cost optimization across the Belo supply chain.
This role serves as the primary point of contact between Belo Supply Chain Management and all 3PL partners. In addition, the position is responsible for designing, monitoring, and continuously improving the Supply Chain performance management framework by providing accurate reporting, actionable insights, and executive-level dashboards that support strategic decision-making.
- Oversee daily 3PL warehouse operations, including receiving, storage, inventory management, order fulfillment, and outbound deliveries.
- Ensure logistics partners consistently meet agreed service levels, operational KPIs, and quality standards.
- Monitor inventory accuracy, warehouse performance, and logistics costs while reviewing 3PL billing and operational reports.
- Manage logistics activities such as clinic deliveries, inter-branch transfers, returns, and reverse logistics.
- Develop and maintain supply chain performance dashboards and scorecards covering inventory health, stock availability, fulfillment, forecast accuracy, and logistics performance.
- Prepare regular reports and presentations for management, highlighting key trends, risks, and recommendations for improvement.
- Partner with Purchasing, Planning, Finance, Clinic Operations, and 3PL providers to ensure smooth and efficient supply chain operations.
- Identify opportunities to improve processes, reduce costs, enhance service levels, and support continuous improvement initiatives.
- Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, Logistics, or a related field.
- Minimum of 5 years of experience in supply chain, warehouse, or logistics operations.
- At least 2–3 years of experience managing third-party logistics (3PL) providers.
- Experience in healthcare, pharmaceutical, FMCG, or retail supply chain environments is an advantage.
- Strong understanding of warehouse operations, inventory management, logistics, and supply chain performance metrics.
- Proficient in Microsoft Excel or Google Sheets; experience with Power BI, Tableau, or other reporting tools is a plus.
- Strong analytical, problem-solving, communication, and stakeholder management skills.
- Professional certifications such as CSCP, CPIM, or CLTD are an advantage.
Skills Required
- Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, Logistics, or related field
- Minimum of 5 years experience in supply chain, warehouse, or logistics operations
- 2-3 years experience managing third-party logistics (3PL) providers
- Experience in healthcare, pharmaceutical, FMCG, or retail supply chain environments
- Strong understanding of warehouse operations, inventory management, logistics, and supply chain performance metrics
- Proficient in Microsoft Excel or Google Sheets
- Experience with Power BI, Tableau, or other reporting tools
- Strong analytical, problem-solving, communication, and stakeholder management skills
- Professional certifications such as CSCP, CPIM, or CLTD
What We Do
About Belo Medical Group Founded in 1990, Belo Medical Group stands as the pioneering medical aesthetics center in the Philippines, trailblazing the industry with unmatched expertise and innovation. Under the esteemed leadership of Dr. Vicki Belo, our brand has become synonymous with the highest standards of beauty and skincare treatments in the country. As part of the privately-owned Belo Group of Companies, we encompass a comprehensive range of brands, including Belo Medical Group for medical aesthetics and surgery, Belo Essentials for consumer beauty products, and Venn Intelligent Aesthetics for distribution of medical aesthetic products and devices. Our journey began over three decades ago when Dr. Vicki Belo opened the first-ever dermatological and surgical clinic in the Philippines. Since then, we have dedicated ourselves to transforming the aesthetic industry, providing Filipinos and international clients alike access to the latest and most reliable beauty technologies and procedures. Our mission is to enhance natural beauty and promote self-confidence, inspiring individuals to live their best lives. With the vision of making the Philippines the beauty hub of Asia, we are committed to excellence and innovation in everything we do. The Belo Medical Group operates with core values that are the bedrock of our success: Honoring our word through truth and transparency. Striving as one team to achieve unified goals. Embodying 'malasakit' with care and resourcefulness. Leading for excellence and setting industry standards. We are the original choice for beauty and wellness, trusted by celebrities and individuals who seek the pinnacle of aesthetic care. With over 14 strategically located clinics nationwide, our presence marks a legacy of beauty and excellence that continues to grow, shaping the future of medical aesthetics in the Philippines and beyond. Join us at Belo Medical Group, where beauty, innovation, and a legacy of excellence converge.
