Top Remote Jobs in Manila

Provides advanced technical support for hosting customers, troubleshooting domains, DNS, email, websites, billing, and builder tools. Works alongside an AI chatbot to resolve complex cases, identify root causes, improve workflows, review prompts, recognize issue patterns, and maintain service quality. The role includes customer communication, knowledge sharing, mentoring, and a progression path toward managing AI-driven customer experience systems.

Manage California personal and commercial insurance renewals, quotes, and account servicing while providing executive and administrative support. Responsibilities include handling communications, tracking follow-ups and deadlines, coordinating calendars, preparing reports, maintaining CRM records, and using AI tools to improve efficiency. The role also supports research, competitor analysis, and social media scheduling. Candidates need recent California insurance agency experience, strong English communication, organizational skills, CRM and office software proficiency, and the ability to work independently in a remote environment.

Leads quality analysis and coordination for assigned projects, including dashboard creation, sampling, defect tracking, corrective actions, training coordination, SOP maintenance, client-ready reporting, access management, and vendor support. Collaborates with project managers and operations teams, identifies process gaps, and mentors junior staff while working independently within defined processes.

Manage inbound and outbound customer calls, email support, order processing, tracking, returns, refunds, and account inquiries for retail and wholesale customers. Document interactions in the CRM, resolve or escalate issues, support marketing and PR service inquiries, and meet response-time, quality, and customer satisfaction metrics.

Supports compliant international trade operations, including import, export, and transit activities; customs documentation; broker and logistics coordination; cross-border movement of materials and finished goods; ERP data maintenance; execution monitoring; issue escalation; service-provider oversight; stakeholder support; and process improvement. The role requires accurate, timely execution within trade compliance procedures and governance frameworks.

Own the B2B product experience from enterprise enrollment through renewal and expansion. Lead customer discovery, intake, roadmap prioritization, enterprise integrations, onboarding, engagement, analytics, and AI-powered learning insights. Partner closely with sales, customer success, engineering, legal, and enterprise customers to deliver admin tools, reporting, LMS and SSO integrations, measurable learning outcomes, and improved activation, retention, and expansion.

Manages high-volume legal billing operations, including monthly billing cycles, pre-bill review, invoice submission, insurance defense billing, corporate and transactional billing, accounts receivable tracking, and accounts payable processing. The role requires accurate handling of client-specific billing requirements, e-billing platforms, invoice reductions, expenses, payment data, and reporting while prioritizing urgent requests and maintaining detailed records.

Supports regional and global SIOP analytics by consolidating demand, supply, sales, order, inventory, and performance data. Produces validated reports, analyzes business trends, supports monthly SIOP reviews, and provides insights for strategic decisions. Coordinates with sales, finance, IT, regional teams, and factories to maintain reporting quality and alignment. Improves reporting workflows through automation, Power BI, Power Apps, Power Automate, SQL, Snowflake, and data lake technologies.

Reviews, validates, researches, and updates prospect and contact records across CRM systems. Cleans high-volume data, verifies professional information using LinkedIn Sales Navigator and online sources, completes missing details, identifies replacement contacts, and maintains accurate records in HubSpot, SugarCRM, and Excel. Follows data-quality procedures, escalates records requiring judgment, and supports a short-term CRM data cleanup project.

Build and maintain fast, intuitive frontend applications for blockchain and Web3 products. Collaborate with product, design, and engineering teams; develop reusable components and frontend architecture; integrate wallets and smart-contract interactions; improve performance, reliability, and accessibility; participate in technical planning and code reviews; mentor other developers and establish frontend best practices.