Top Tech Jobs & Startup Jobs in Mexico

Build and own HR function in Monterrey: create policies and SOPs; manage payroll, benefits, onboarding/offboarding, HRIS; ensure compliance with Mexican labor law; lead employee relations, investigations, and engagement; implement performance management, L&D, and reporting; partner with global and local leaders to support organizational scaling.

Design and deliver virtual and in-person onboarding and advanced training for Mexican legal and corporate customers; create learning materials (guides, videos, webinars); track adoption using HubSpot and internal tools; partner with Customer Success, Sales and Product to improve adoption; support product launches and expand training into Academic, Government and LATAM markets.

Manage and grow existing SMB accounts through proactive outreach, discovery, demos, and disciplined pipeline management to drive upsell/cross-sell revenue using Nextiva's AI-powered platform.

Provide end-user IT support for desktops, laptops, peripherals and software (Office 365, browsers, productivity tools). Troubleshoot hardware/software, create/manage user accounts, deploy PC images and software packages, maintain inventories, perform archiving, coordinate repairs, and handle on-call/after-hours support.

Serve as a strategic HR partner to senior leaders in West R&D, driving organizational design, workforce planning, talent management, succession planning, compensation guidance, change leadership, and complex employee relations to improve engagement, retention, and leadership capability.

Lead design, build, and optimize scalable data architectures and end-to-end ETL pipelines. Ensure data quality, governance, performance monitoring, mentor engineers, and collaborate with cross-functional teams to deliver reliable data platforms.

Lead LATAM channel strategy and partner relationships (CSPs, resellers). Enable partners and sellers, manage agreements and deal registration, run partner events and forecasting, resolve escalations, and drive partner-sourced revenue using SFDC/WorkSpan integrations.

Monitor and evaluate inbound/outbound/side-by-side calls, chats, emails and claims; provide feedback, coaching and floor support; lead training, calibration and quality talks; investigate and remediate quality issues; assist audits, implement quality systems, and support new hires.

No role responsibilities or requirements are provided. Posting contains company overview, EEO statement, and recruiter instructions; specific Account Director duties will be added later.

Support day-to-day HR operations for Mexico offices including onboarding, employment contracts, benefits administration, Mexico payroll processing, timesheet auditing, employee relations, NOM-035 compliance, recordkeeping, offboarding, leader coaching, and special HR projects.