Top Remote Jobs in Mexico City

The Sr. Site Reliability Engineer will manage Linux systems, provide application support, enhance system reliability, and collaborate on new product releases.

Serve as a Dynatrace product expert delivering deployment, training, managed services, monitoring, troubleshooting, dashboarding, and adoption support for client observability platforms. Provide documentation, status updates, mentor customers, and identify upsell opportunities while ensuring platform health and performance improvements.

Process domestic and international payments and FX transactions accurately and timely; resolve payment enquiries; maintain global cash balances and liquidity; follow financial controls and regulatory policies; identify and resolve processing inefficiencies; understand reconciliation/accounting impacts; train and mentor new team members.

Provide multi-channel technical support for Milestone customers and partners: troubleshoot software, OS, virtualization, networking, storage, and databases; document cases; update customers; escalate complex issues; build product knowledge and deliver professional customer service while working hybrid from the Mexico City office.

As the Lead Product Designer for Discover, you'll design AI-driven experiences for a two-sided marketplace while mentoring the design team and owning the product design direction.

Provide Tier 2 hardware and software support for Samsara's IoT products: troubleshoot medium-to-high complexity issues, manage tickets to meet SLAs, write knowledge base articles, reproduce bugs with Engineering, and provide product and process feedback to improve customer experience.

Designs and delivers onboarding, training, coaching, and enablement materials for global Business Development. Improves prospecting, qualification, meeting conversion, and pipeline via content, systems (Highspot, Attention), change management, and performance measurement.

Plan, deploy, configure, and operationalize CrowdStrike Falcon identity modules; integrate with Active Directory and Azure AD; define identity-based Zero Trust controls; detect and remediate identity risks; develop scripts and API integrations; troubleshoot across enterprises and enable customer security teams.

Manage and execute product testing projects: define scope, develop test programs, coordinate lab and administrative activities, communicate technical issues with clients, resolve compliance concerns, prepare reports and follow-up procedures, develop test methods/equipment, and train or supervise staff while applying continuous improvement.

Lead and scale a technical support organization, manage managers and senior ICs, own escalations and SLA performance, and partner cross-functionally with Engineering, Product, and Customer Success. Build scalable processes, staffing models, and escalation frameworks; use operational metrics and customer feedback to drive improvements. Ensure team can troubleshoot integrations, APIs, SSO/SCIM, identity systems, and cloud environments, and influence product changes to improve supportability.