TECHNICAL SUPPORT ENGINEER (AG

RHODE ISLAND OFFICE OF THE ATTORNEY GENERAL

TECHNICAL SUPPORT ENGINEER I

DEPARTMENT OF INFORMATION TECHNOLOGY

PAY GRADE 8725 ($70,876 - $79,844)

August 6, 2026 – August 21, 2026

About the Office of the Attorney General: The Attorney General is the state’s top lawyer and law enforcement official, protecting and serving the people and interests of Rhode Island through a broad range of duties. Every day, the Office’s attorneys fight to ensure the public safety of the state’s communities, improve the economic security of its citizens, safeguard the state’s spectacular natural resources, and restore the public’s trust in government. Assistant and Special Assistant Attorneys General represent the people of Rhode Island in civil and criminal matters before trial courts, appellate courts, and the supreme courts of Rhode Island and the United States. The Office is unique among attorneys’ general offices across the country. Out of fifty states, only two other offices share the same broad criminal mission. The Office’s attorneys prosecute complex and violent crimes but also functionally serve as one of the nation’s largest district attorney’s offices, prosecuting all felonies throughout the state.

The Technical Support Engineer I role is to support the Rhode Island Office of Attorney General’s technology environment.  The Technical Support Engineer I is responsible for the configuration, installation, maintenance, and upgrades to the technical end user environment.

This position Supports the implementation, installation, maintenance and operation of information technology and other functional systems for the organization.

• Hardware
  • Desktop and Laptop Computers, surfaces, and other devices.
  • Printers, Scanners and Monitors
• Software
  • Microsoft Office 365
  • Proprietary software solutions
  • Internet Browsers (IE, Firefox, and Chrome)
  • Productivity Tools (Adobe Acrobat DC, Acrobat Reader)
  • Econotel IP Telephone system
  • OS Supported (Windows 10, Windows 11)

Duties and responsibilities include but are not limited to:
 

• Troubleshoot and implement fixes and workarounds for PC’s, laptops, and other mobile devices.
• Provides a high level of customer service and support as it relates to responding to help desk requests.
• Create, change, and delete user accounts per request.
• Coordinate directly with various state agencies regarding hardware and software service and repair requirements.
• Assists in troubleshooting and resolving issues with web-based connection issues to other agencies. Provide remote support to end users/customers during off hours.
• Troubleshoot and deliver solutions to common hardware/software problems.
• Create, deploy, and maintain PC images and Software Distribution packages.
• Maintaining, configuring, and monitoring cloud and locally based software.
• Perform archiving of user’s data and email.
• Maintains and reports on inventory and support schedules.
• Must be available for on-call and after-hours responsibilities.
   

Qualifications:

Work experience equivalent to or Degree in Computer Science preferred.  Current Network and Operating System Certifications strongly preferred.  Must possess strong technology skills, organization skills, structure, effective listening, and communication skills, handle multiple tasks and remain calm under stressful and challenging activities.  Proficiency in computer use, troubleshooting and problem solving are required.

If applying for the position by submitting cover letter and resume via mail or email, no need to apply through the online system.

How to Apply: Applicants should email or mail (1) a cover letter summarizing why you are interested and describing the skills and abilities you possess that will enable you to succeed in this position, (2) resume, and (3) a list of three references to:

Aida Gomez

Director of Administration

Office of the Attorney General

150 South Main Street, Providence, RI 02903

[email protected]

Equal Opportunity Employer: The Attorney General’s Office is stronger, more credible, and more capable when its employees bring diverse backgrounds, cultures, and perspectives to their work. The Office encourages all qualified applicants from all ethnic and racial backgrounds, veterans, LGBTQ individuals, and persons with disabilities to apply.

All qualified applicants will receive consideration without regard to race, color, sex, religion, sexual orientation, gender identity or expression, age, national origin, disability, or covered veteran status.

Other Information: Finalists will be subject to a full background investigation including reference checks.  All offers of employment are contingent upon successful completion of the background investigation.

Regular, reliable, and punctual in-person attendance at the employee's assigned worksite is an essential function of this position. The duties and responsibilities of this role require physical presence to ensure effective collaboration, supervision, access to secure or confidential materials, and operational continuity. While the Office may, in its discretion, permit hybrid telework arrangements in certain circumstances and pursuant to the Office's Telework Policy, such arrangements are granted at the sole discretion of the Office based on operational needs. The grant of hybrid telework does not diminish the in-person attendance requirement as an essential function of the position. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the organization’s ongoing needs.  Performs other duties, as assigned.

Normal office working conditions including frequent sitting, standing, walking, and computer monitor use. Occasional lifting up to 50 lbs.

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.
 

Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.