Top Operations & Support Jobs

Leads teller-line operations, risk compliance, scheduling, customer service, issue resolution, and team performance at a Wells Fargo branch. Coaches and develops employees, manages staffing and financial resources, supports hiring, handles escalated customer concerns, and ensures adherence to banking regulations, policies, audit procedures, and loss-prevention controls. The role also refers eligible customers to SAFE team members for dwelling-secured products and requires compliance with Loan Originator standards.

Leads teller-line operations, risk controls, scheduling, customer service, issue resolution, and compliance activities. Coaches and develops branch employees, manages people and financial resources, supports hiring, resolves escalated concerns, and helps customers connect with appropriate banking resources. The role requires regular Saturday availability and compliance with Loan Originator regulations, including financial responsibility and background screening requirements.

Manage branch teller operations, risk controls, scheduling, customer service, issue resolution, compliance, and team performance. Lead, coach, and develop direct reports; allocate operational resources; support hiring and talent development; resolve customer and employee concerns; and refer customers interested in dwelling-secured products to qualified loan personnel. The role requires Saturday availability and compliance with Loan Originator regulatory and screening requirements.

Leads teller-line operations, risk controls, scheduling, customer service, issue resolution, and compliance within a Wells Fargo branch. Supervises, coaches, and develops direct reports; manages branch operational resources; supports hiring and talent development; resolves escalated customer and employee concerns; and ensures adherence to banking regulations, policies, audits, and loss-prevention controls. The role also refers customers interested in dwelling-secured products to qualified loan-originator staff.

Supervise branch teller operations, risk controls, scheduling, customer service, compliance, issue resolution, and daily resource allocation. Lead, coach, and develop direct reports while supporting hiring and performance management. Resolve customer and employee concerns, ensure operational quality, interpret banking regulations, and refer customers interested in dwelling-secured products to qualified team members. The role requires Saturday availability and compliance with Loan Originator standards, including financial responsibility and background screening.

Leads teller-line operations, risk controls, scheduling, customer support, and service quality at a Wells Fargo branch. Coaches and develops employees, manages staffing and financial resources, resolves customer and operational issues, supports compliance and escalation procedures, and refers eligible customers to loan-originator team members. The role requires customer-facing service, leadership, regulatory adherence, and compliance with Loan Originator qualification standards.

Own and improve product development operations, launch processes, cross-functional workflows, product knowledge, and enablement. Build AI-powered agents and automated workflows, maintain launch visibility, analyze product and customer signals, and provide actionable recommendations to product leadership. Collaborate across Product, Engineering, Marketing, Sales, Customer Success, and Support to improve alignment, efficiency, and operational excellence.

Leads an In-Home Services team overseeing field service managers, inventory staff, and technicians. Responsibilities include developing leaders, managing staffing and schedules, improving customer satisfaction, productivity, sales, safety, and service quality, and ensuring tools, equipment, and inventory readiness. Uses performance data and AI tools to identify improvements, resolve recurring issues, and simplify operations while supporting local and remote service teams.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Owns the operational engine for channel and ecosystem partnerships, including forecasting, analytics, Salesforce governance, enablement compliance, partner payments, billing reconciliation, deal registration, contract data, onboarding, and revenue-share reporting. Builds partner operations from the ground up, establishes governance and scalable processes, maintains data integrity, and presents insights to senior leadership. Requires strong cross-functional communication and deep Salesforce expertise.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Leads a securities settlements team responsible for trading settlement, cash processing, reconciliations, controls, exception management, and operational readiness. Oversees daily production, risk management, process improvement, automation, testing, audits, regulatory compliance, and stakeholder partnerships. Develops employees, manages escalations, drives transformation initiatives, and ensures accurate, timely post-trade operations across brokerage, trust, and custody platforms.

Lead go-to-market strategy and operations initiatives for international and MCS Sales and Account Management teams. Analyze business performance, pipeline, capacity, and trends; translate findings into priorities and recommendations; improve planning, reporting, and decision-making processes; and manage cross-functional projects from scoping through implementation. Partner with senior leaders and teams across Sales, Systems, Business Intelligence, Finance, and Marketing to drive measurable business outcomes.

Manages unit leaders overseeing Short Term Disability and absence claims teams. Establishes performance expectations, removes barriers, develops team capabilities, and drives customer service, expense management, claim accuracy, and operational efficiency. Uses performance data, claim reviews, call monitoring, automation, and AI strategies to address root causes and improve outcomes. Partners with internal and external customers, supports team accountability, and escalates issues with recommended solutions.

Leads the Registration Operations team, developing staff, processes, standards, and quality practices for client event programs. Manages Meeting Coordinators, resource allocation, registration workflows, operational documentation, and continuous improvement. Partners with project delivery, event technology, finance, and client leadership teams to ensure efficient registration execution and excellent attendee experiences. Serves as the organization’s registration operations subject matter expert and supports onboarding, coaching, workforce planning, and complex issue resolution.

Owns and improves the operational toolkit supporting Solutions Architects, including systems, workflows, reporting, documentation, support requests, engagement tracking, capacity planning, and data quality. Partners with revenue technology, analytics, and system owners to translate field needs into requirements, automate processes, improve handoffs, and sustain adoption. Supports SA leadership through reporting, business reviews, operating rhythms, testing, rollouts, and continuous operational improvements.

Leads strategy and operational excellence for Customer Experience functions, including Technical Support and Professional Services. Builds KPI frameworks, dashboards, forecasting models, governance, and operating rhythms; drives AI-enabled workflow transformation, process standardization, capacity planning, executive reporting, and cross-functional initiatives. Partners with senior leaders across Revenue Operations, Finance, Product, Sales, Engineering, and Customer Success to improve performance, scalability, customer outcomes, and decision-making.

Leads teller operations and risk management within a Wells Fargo branch. Supervises, coaches, and develops staff; manages schedules, resources, customer service, compliance, issue resolution, and daily teller-line activities. The role supports hiring, performance management, customer relationship building, regulatory adherence, and referrals to qualified loan-originator team members. Requires at least two years of customer needs or issue-resolution experience and one year of leadership experience.

Leads Customer Care managers and supports advisor development through coaching, accountability, performance management, and career growth. Uses data and customer insights to identify problems and improve outcomes. Coordinates cross-functional initiatives, supports process and tool changes, strengthens customer and employee experiences, and communicates progress to stakeholders. The role also includes on-call or Manager on Duty rotations during weekends, holidays, and extended hours.

Leads Customer Care managers and supports advisor development through coaching, performance management, goal setting, and accountability. Uses data and customer insights to identify root causes and improve outcomes. Coordinates cross-functional initiatives, drives adoption of new processes and tools, strengthens customer and employee experiences, and communicates progress to stakeholders. The role includes regular on-call or Manager on Duty rotations, weekend and holiday coverage, and additional hours as needed.

Supervise teller operations, schedules, risk controls, compliance, customer service, and issue resolution for a Wells Fargo branch. Lead, coach, and develop branch employees; allocate people and financial resources; support hiring; resolve customer and employee concerns; and ensure operational quality. The role requires customer contact and referral of interested customers to qualified loan professionals, while meeting Loan Originator regulatory requirements.

Leads teller operations and risk controls across a branch, manages schedules and resources, resolves customer and employee concerns, ensures regulatory compliance, and coaches direct reports. The role provides customer service, supports referrals for dwelling-secured products without taking applications, assists with hiring and talent development, and manages daily teller-line performance in a high-volume banking environment.

Manage end-to-end account reference data readiness and client service delivery for investment middle-office clients. Coordinate account launches, fund expansions, mandates, third-party onboarding, and closures across client services, operations, technology, and change teams. Lead client and internal meetings, resolve issues, provide status reporting, nurture stakeholder relationships, and drive process improvements and future operating-model enhancements.

Owns the operating model for an internal product organization, improving intake, planning, documentation, communication, workflows, and stakeholder enablement. Partners with product, design, engineering, and business teams to reduce operational friction, build scalable tools and automations, measure adoption, and apply AI-enabled workflows to improve team effectiveness.

Own operational strategy and performance for enterprise banking and fintech partners. Drive volume retention, incident resolution, process optimization, data-driven business reviews, and partner success plans. Collaborate with account management, product, engineering, compliance, legal, and implementation teams to resolve recurring issues, improve payment performance, influence product roadmaps, and support scalable API and webhook integrations.