Top Operations & Support Jobs

Leads teller-line operations and supervises branch staff to deliver compliant, high-quality customer service. Manages schedules, daily operations, risk controls, issue resolution, resource allocation, hiring, coaching, and talent development. Supports customers with product referrals, including dwelling-secured products without taking applications or negotiating terms. Ensures regulatory compliance and meets Loan Originator qualification requirements.

Own mobile in-app integration onboarding and health, resolve complex technical escalations across platforms, APIs, reporting systems, and SDKs, and use SQL, Excel, and AI tools to analyze data, automate workflows, identify recurring issues, and improve operational efficiency. Partner cross-functionally with Account Management, Product, and Engineering while communicating root causes and driving resolutions.

Leads a multi-team auto refinance operation, overseeing customer escalations, fraud operations, specialty operations, coaching, training, vendors, and customer experience. Manages three people leaders and approximately 40 associates while coordinating with external call center and funding agents. Develops operational strategy, process improvements, reporting, escalation frameworks, training programs, and associate development initiatives. Uses data and cross-functional partnerships to resolve customer and process issues, maintain fraud controls, improve performance, and support business decisions.

Leads teller-line operations, risk controls, scheduling, customer service, issue resolution, compliance, and team performance at a Wells Fargo branch. Coaches and develops direct reports, allocates personnel and financial resources, supports hiring, escalates concerns, and helps customers connect with appropriate banking and lending resources. The role requires customer-facing service, leadership, regulatory compliance, cash-handling knowledge, and availability for most Saturdays.

Leads teller-line operations, risk controls, scheduling, customer service, and compliance at a consumer banking branch. Supervises, coaches, and develops employees; resolves customer and operational issues; manages staffing and financial resources; supports hiring and talent development; and refers customers interested in dwelling-secured products to qualified team members. Requires customer-facing experience, leadership experience, regulatory awareness, and compliance with Loan Originator requirements.

Supports financial partnership operations across banking, payment, and financial institution partners. Responsibilities include partner onboarding and due diligence, regulatory and scheme requirement tracking, escalation triage, process improvement, cross-functional change management, reporting, partner governance, scorecards, QBRs, and operational dashboards. The role helps expand into new markets while maintaining compliance, efficiency, and strong partner relationships.

Leads commercial finance and revenue operations for provider recruitment and PCP/EAP businesses. Builds forecasting, pipeline management, data models, reporting infrastructure, dashboards, governance, and AI-enabled GTM workflows. Partners across Sales, Marketing, Customer Success, Finance, Product, and Operations to improve planning, territory allocation, capacity management, executive reporting, and scalable operating processes.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.

Execute strategic projects and develop operational processes across the business. Manage company KPIs, support annual and quarterly planning, collaborate with cross-functional stakeholders, and work directly with leadership on high-priority initiatives. The role requires structured problem-solving, analytical ability, operational ownership, and synthesizing complex data to drive measurable business outcomes in healthcare.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Leads Gusto’s Payment Operations team and owns payment processing across ACH, wires, RTP, and international contractor payments. Manages bank and payment partner operations, escalations, SLAs, compliance activities, audits, incident response, and process improvements. Partners with Engineering, Product, Accounting, Risk, Legal, and Customer Experience while hiring, coaching, and developing analysts. The role also drives AI adoption and ensures operational controls, documentation, and payment reliability remain strong.

Manage technical escalations for the DV+ platform, analyze large datasets with SQL and Excel, leverage AI tools to automate workflows, troubleshoot complex integrations and APIs, and coordinate cross-functional teams to drive scalable operational solutions.

Manages technical escalations for Magnite’s DV+ programmatic advertising platform. Queries large datasets with SQL, troubleshoots issues across systems, APIs, reporting pipelines, and integrations, and applies AI tools to automate workflows and improve efficiency. The role coordinates with Product, Engineering, Account Management, Technical Operations, and external partners while documenting solutions, diagnosing root causes, and driving ambiguous issues to resolution.

Own the President’s operating cadence across Product, Engineering, and Design; improve decision quality, execution velocity, governance, and leadership communications. Lead cross-functional strategic initiatives, track commitments and risks, evolve operating-model processes, and represent the President when needed. Apply enterprise AI tools to automate operating work, synthesize information, improve preparation, and accelerate delivery. Partner with senior leaders across business functions while influencing without formal authority.

Leads Core Cash Fraud Operations and manages Fraud Analysts investigating fraud, mitigating losses, securing accounts, and remediating client issues. Oversees staffing, performance, service levels, quality, risk controls, regulatory compliance, escalations, and operational metrics. Partners with Fraud Risk, Compliance, Technology, Product, and Client Service teams to improve fraud controls, identify emerging trends, support audits, and implement process and technology enhancements.

Owns enterprise partner operations across CRM hygiene, automated communications, launch execution, advisory board logistics, gifting programs, audience lists, and workflow automation. Partners with sales, account management, and marketing teams to build scalable systems, coordinate multi-stakeholder launches, and ensure partner programs run accurately and on time. Requires travel of up to 50% for launches and events.

Leads teller-line operations, risk controls, scheduling, customer service, issue resolution, compliance, and team development for a Wells Fargo branch. Manages personnel and financial resources, coaches direct reports, supports hiring, resolves customer concerns, and refers eligible customers to loan-originator specialists while complying with banking regulations.

Leads teller-line operations, risk controls, scheduling, customer support, issue resolution, compliance, and service quality at a banking branch. Coaches and develops employees, manages staffing and financial resources, supports hiring, escalates concerns, and ensures regulatory requirements are met. The role also engages customers, assesses needs, and refers interested customers to qualified mortgage personnel without taking applications or negotiating loan terms.

Owns revenue operations strategy and GTM planning, including forecasting, annual planning, business reviews, incentive design, analytics, KPI dashboards, and performance insights. Partners with Finance, Product, and Operations to improve sales productivity, align headcount with revenue goals, and execute multi-quarter strategic workstreams. The role translates complex data into leadership recommendations and manages cross-functional projects in a fast-paced environment.

The Operations Manager oversees facility operations, employee activity, scheduling, performance, and customer service execution. The role coaches managers and technicians, addresses operational inefficiencies, analyzes performance data using AI productivity tools, manages resources, and develops accountability structures to support site and multi-site growth.

Manage the cross-functional rollout of pricing and packaging initiatives across systems, sales, customer experience, finance, legal, and enablement. Build internal and external pricing collateral, coordinate CPQ and SKU configuration, conduct competitive pricing research, support ASP and deal analysis, and lead pilot testing. The role ensures rollout timelines, stakeholder accountability, sales readiness, and actionable competitive intelligence.

Leads an 11-person brokerage operations team supporting transfers of assets and account maintenance. Oversees service performance, operational controls, principal reviews, complex cases, audits, coaching, and employee development. Partners with cross-functional teams to resolve operational challenges and improve processes through root-cause analysis, automation, AI-enabled tools, and continuous improvement. Requires FINRA Series 7, 24, and 53 licenses plus brokerage operations expertise.

Design and administer an enterprise Jira operating model for Product and Engineering. Standardize workflows, governance, data quality, roadmaps, reporting, and portfolio processes across Jira and connected collaboration tools. Build automations, dashboards, and AI-enabled solutions to improve planning, delivery visibility, dependency management, and executive reporting. Lead change management, training, stakeholder alignment, and adoption across a complex organization.

Manage Tasker operations across assigned metropolitan areas, using supply and marketplace data to improve activation, booking conversion, quality, retention, and revenue. Coach Taskers, lead lifecycle and community programs, design experiments, communicate insights, validate product issues, and collaborate cross-functionally with Product, Support, Marketing, Legal, and Partnerships. The role requires English and Spanish fluency, strong data skills, and up to 10% travel.