About RocketAMS
RocketAMS is an Australian e-commerce agency started by former Amazon team members. We help brands grow on Amazon. Our team works fully remote across Australia and the Philippines.
About the role
You’ll lead a small team (a “pod”) of Account Specialists who manage our clients’ Amazon accounts. Your job is to help them do their best work: coaching, giving feedback, checking quality, and keeping the pod running smoothly.
You bring the leadership skills. We’ll teach you Amazon.
What you’ll do
- Run the pod’s weekly routine: 1:1s, stand-ups, and team meetings
- Coach your team through weekly 1:1s and clear, honest feedback
- Run performance conversations, and raise issues early with evidence
- Check client work for quality before it goes out
- Plan team workload, review timesheets, and arrange leave cover
- Train new Account Specialists from start to finish
- Manage one to two client accounts yourself
Your first 90 days
- Days 1 to 30, learn: learn Amazon basics and how we work. Shadow a Pod Lead for a full week and take on your first client account
- Days 31 to 60, support: check your pod’s work, answer team questions, run stand-ups, and co-run 1:1s
- Days 61 to 90, lead: run the pod’s weekly routine and 1:1s on your own, and lead your first performance conversation with support
What we’re looking for
- Experience managing a team, ideally a remote team
- Proof you’ve grown or improved a team, process, or function
- Experience running performance conversations
- A coaching style that’s supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
- Strong attention to detail and quality
- You learn new things quickly
- Strong written and spoken English
- Available to work 07:00 to 16:00 Manila time
Pay and growth
- AUD 1,250 a month to start
- Rises to AUD 1,350 a month once you’re signed off as Pod Lead (usually within six months)
- Fully remote, with structured training and a clear path to Pod Lead
Our hiring process
- Application review
- Screening call
- Interview
- Trial task (for example, planning a pod’s week and a role-play performance conversation)
- Final interview
Requirements
Must have
- Experience managing a team, ideally a remote team
- Proof you’ve grown or improved a team, process, or function
- Experience running performance conversations
- A coaching style that’s supportive but firm. You can tell when someone needs training and when they need to put in more effort, and you act on both
- Strong attention to detail and quality
- You learn new things quickly
- Strong written and spoken English
- Available to work 07:00 to 16:00 Manila time, full-time
- Reliable internet and a quiet place to work from home [confirm]
Nice to have
- Amazon Seller Central or Vendor Central experience
- E-commerce or agency experience
Benefits
- Paid Time Off
- Work From Home
- Training & Development
- Private Health Insurance After 12 Months
- Day Shift - 7am to 4pm PH Time
Skills Required
- Experience managing a team, ideally a remote team
- Evidence of growing or improving a team, process, or function
- Experience running performance conversations
- Supportive but firm coaching style with the ability to distinguish training needs from performance issues
- Strong attention to detail and quality
- Ability to learn new things quickly
- Strong written and spoken English
- Availability to work full-time from 07:00 to 16:00 Manila time
- Reliable internet and a quiet work-from-home environment
- Amazon Seller Central or Vendor Central experience
- E-commerce or agency experience
What We Do
Amazon Management Services Overview: At Rocket AMS, we're a boutique Australian agency dedicated to driving significant growth for brands on Amazon. Our fully managed end-to-end service is crafted to boost your Amazon sales while relieving your team of daily management tasks. What We Offer: Comprehensive Management: We handle every aspect of your Amazon strategy, allowing your team to focus on what they do best. Sales Growth: Achieve additional sales in AU, US, and UK markets without expanding your team. Brand Alignment: Enhance your brand’s visibility and appeal on Amazon with a tailored approach. Why Choose Us? Expert Team: Our specialists, including ex-Amazonians with over 30 years of experience, use advanced technology and current strategies to ensure optimal results. Accountability: We provide transparent reporting, and our no-exclusions policy means we take full ownership of your Amazon business. Personalised Service: Founders work directly with you, ensuring a personalised approach and genuine partnership. Our Focus Areas: Selection & Availability: Optimise product listings and manage inventory effectively. Traffic & Conversion: Increase product visibility and transform traffic into sales with expert SEO and targeted advertising. Customer Lifetime Value: Drive retention and higher order value through strategic cross-selling and engagement. End-to-End Management: From daily pricing checks to strategic planning, we ensure every aspect of your Amazon presence performs at its best.
