About RocketAMS
RocketAMS is an Australian eCommerce agency started by former Amazon team members. We help brands grow on Amazon. Our team works fully remote across Australia and the Philippines.
About the role
You’ll lead a small team (a “pod”) of Account Specialists who manage our clients’ Amazon accounts. Your job is to help them do their best work: coaching, giving feedback, checking quality, and keeping the pod running smoothly.
You bring the leadership skills. We’ll teach you Amazon.
What you’ll do
- Run the pod’s weekly routine: 1:1s, stand-ups, and team meetings
- Coach your team through weekly 1:1s and clear, honest feedback
- Run performance conversations, and raise issues early with evidence
- Check client work for quality before it goes out
- Plan team workload, review timesheets, and arrange leave cover
- Train new Account Specialists from start to finish
- Manage one to two client accounts yourself
Your first 90 days
- Days 1 to 30, learn: learn Amazon basics and how we work. Shadow a Pod Lead for a full week and take on your first client account
- Days 31 to 60, support: check your pod’s work, answer team questions, run stand-ups, and co-run 1:1s
- Days 61 to 90, lead: run the pod’s weekly routine and 1:1s on your own, and lead your first performance conversation with support
Pay and growth
- AUD 1,250 a month to start
- You’ll start as a Pod Lead in training and are usually signed off within six months
- Rises to AUD 1,350 a month once you’re signed off
- Fully remote, with structured training and support
Our hiring process
- Application review
- Screening call
- Interview
- Trial task (for example, planning a pod’s week and a role-play performance conversation)
- Final interview
Requirements
Experience
- 2+ years directly managing four or more people, ideally remote
- Has taken a performance issue through to an outcome (improvement, PIP, or exit)
- Has built or fixed a process with a measurable result
- Has trained someone from scratch to independent
Skills
- Coaching: can tell a skill gap from an effort gap and acts on both
- Holds standards: chases deadlines and sends back work that isn’t ready
- Attention to detail: catches errors in others’ work
- Proficient in Google Workspace (Sheets, Docs, Slides) and Microsoft Office, especially spreadsheets, and comfortable working with data
- Data storytelling: turns datasets into a clear commercial story with recommendations
- Efficiency: uses available tools, including AI and automation, to speed up work and reduce errors
- Systems thinking: builds frameworks that improve processes and turns directives from the Senior Leadership Team into clear actions for the pod
Also required
- Strong written and spoken English
- Available to work full-time, 07:00 to 16:00 Manila time, Monday to Friday
- Reliable internet and a quiet place to work from home
Nice to have
- Experience managing a team in e-commerce or a marketing agency is a plus
- Amazon Seller Central or Vendor Central experience
- eCommerce or agency experience
Benefits
- Paid Time Off
- Work From Home
- Training & Development
- Private Health Insurance After 12 Months
- Day Shift - 7am to 4pm PH Time
Skills Required
- Experience managing a team, ideally a remote team
- Evidence of growing or improving a team, process, or function
- Experience running performance conversations
- Supportive but firm coaching style with the ability to distinguish training needs from performance issues
- Strong attention to detail and quality
- Ability to learn new things quickly
- Strong written and spoken English
- Availability to work full-time from 07:00 to 16:00 Manila time
- Reliable internet and a quiet work-from-home environment
- Amazon Seller Central or Vendor Central experience
- E-commerce or agency experience
What We Do
Amazon Management Services Overview: At Rocket AMS, we're a boutique Australian agency dedicated to driving significant growth for brands on Amazon. Our fully managed end-to-end service is crafted to boost your Amazon sales while relieving your team of daily management tasks. What We Offer: Comprehensive Management: We handle every aspect of your Amazon strategy, allowing your team to focus on what they do best. Sales Growth: Achieve additional sales in AU, US, and UK markets without expanding your team. Brand Alignment: Enhance your brand’s visibility and appeal on Amazon with a tailored approach. Why Choose Us? Expert Team: Our specialists, including ex-Amazonians with over 30 years of experience, use advanced technology and current strategies to ensure optimal results. Accountability: We provide transparent reporting, and our no-exclusions policy means we take full ownership of your Amazon business. Personalised Service: Founders work directly with you, ensuring a personalised approach and genuine partnership. Our Focus Areas: Selection & Availability: Optimise product listings and manage inventory effectively. Traffic & Conversion: Increase product visibility and transform traffic into sales with expert SEO and targeted advertising. Customer Lifetime Value: Drive retention and higher order value through strategic cross-selling and engagement. End-to-End Management: From daily pricing checks to strategic planning, we ensure every aspect of your Amazon presence performs at its best.
