Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
The Japan Commercial Operations Manager is responsible for leading the regional Global Commercial Operations (GCO-R) team to ensure operational excellence, strong customer and stakeholder support, and effective execution of bookings, revenue, and cash-related activities.This position provides day-to-day leadership, drives team performance and employee development, and serves as a key business partner to Japan Sales, Service, Finance, and other cross-functional stakeholders. The manager is also responsible for identifying operational improvements, managing escalations, and aligning Japan's commercial processes with global GCO objectives.
Key Responsibilities
- Lead and manage daily Japan GCO-R operations, ensuring timely, accurate, and high-quality support for Sales, Service, and customers.
- Establish clear expectations, monitor performance, and drive achievement of KPIs related to quotations, order booking, invoicing, service contract renewals, tender support, and stakeholder responsiveness.
- Oversee commercial activities supporting bookings, revenue execution, and cash, proactively identifying risks and coordinating timely resolutions.
- Develop and motivate employees through coaching, performance management, training, and career development while fostering a positive, accountable, and collaborative team culture.
- Partner closely with Japan Sales and Service leadership, Finance, Manufacturing, Logistics, and other stakeholders to align priorities, manage escalations, and support customer commitments.
- Ensure effective workload management, resource planning, process compliance, and business continuity.
- Provide timely operational reporting, KPI analysis, and business updates to regional and global leadership.
- Lead continuous improvement (PPI), process optimization, and automation initiatives to improve productivity, quality, and customer experience.
- Represent Japan GCO-R in global strategy discussions, operational reviews, and cross-regional initiatives to support standardized processes while addressing local business requirements.
- Ensure team activities comply with company policies, contractual obligations, internal controls, and applicable regulatory requirements.
Minimum Qualifications
- Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field, or equivalent experience.
- Typically 10+ years of experience in commercial operations, sales operations, service operations, order management, or a related environment.
- Minimum 4 years of people management experience, with demonstrated success in employee development, performance management, and team leadership.
- Strong understanding of quote-to-cash, order management, customer support, and commercial business processes.
- Professional proficiency in Japanese and strong written and verbal English communication skills.
- Proven ability to manage operational performance, business-critical escalations, and cross-functional relationships.
- Strong leadership, problem-solving, decision-making, communication, and organizational skills, with demonstrated accountability and follow-through.
- Experience working effectively in a global, multicultural organization.
- Working knowledge of ERP and CRM systems, Microsoft Office applications, and KPI reporting.
Skills Required
- Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field, or equivalent experience.
- 10+ years of experience in commercial operations, sales operations, service operations, order management, or a related environment.
- At least 4 years of people management experience, including employee development, performance management, and team leadership.
- Strong understanding of quote-to-cash, order management, customer support, and commercial business processes.
- Professional proficiency in Japanese.
- Strong written and verbal English communication skills.
- Experience managing operational performance, business-critical escalations, and cross-functional relationships.
- Strong leadership, problem-solving, decision-making, communication, and organizational skills, with accountability and follow-through.
- Experience working effectively in a global, multicultural organization.
- Working knowledge of ERP and CRM systems, Microsoft Office applications, and KPI reporting.
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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