Account Manager - Sales & Tech Operations | Shaw

Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Managers in this role get to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations;
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
• Identify the training needs that will equip the staff with fundamental skills and knowledge; - Have a thorough understanding of the various system tools and operational procedures utilized within the program;
• Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
• Conduct all defined and required process compliance and adherence to all team members, partners and, third-party providers.

Our most successful candidates will have:

• Earned a bachelor’s Degree in any field (preferred not required)
• At least 6 years of work experience in the same industry with 2-3yrs of management experience
• Excellent working knowledge on Microsoft Office applications
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Strong analytical skills
• Demonstrated leadership skills
• Must be willing to report on a graveyard/shifting schedules

Requirements and Expectations from the role:

• Must have hands-on experience in managing sales and tech operations.
• Ability to do a root-cause analysis to improve key performance.
• Effective Coaching and Mentoring Skills.
• Must be able to work independently with minimal supervision within 90 days.
• Must be able to manage client communications and reviews.
• Champion of employee experience
  • drive morale in collaboration with HR and Dr. Fun/Engagement Manager
• Must be proactive in identifying people and process issues.
• Focus on all aspects of operations
  • productivity, quality, people, and profitability
• High energy, results-driven, and uphold Sutherland values.
• Strong written and verbal communication.