Top Remote Jobs in Tijuana

Manages enterprise and long-tail retail client portfolios through technical onboarding, account optimization, quality assurance, escalation management, and product deployment. The role safeguards revenue, identifies monetization opportunities, supports beta testing, documents customer needs, improves operational workflows, and investigates system anomalies. It also serves as a liaison between clients, Sales, and Software Engineering while supporting global expansion and compressed service-level agreements.

Own and prioritize the product backlog, translate strategy and customer needs into detailed requirements, and partner with engineering, design, and business teams throughout product delivery. The role focuses on user stories, acceptance criteria, agile planning, launch readiness, testing, stakeholder alignment, and process improvement. Preferred experience includes SaaS, workflow tools, AI-enabled products, experimentation, LLM concepts, and modern prototyping tools.

Manage a portfolio of customer accounts, focusing on retention, renewals, relationship development, and revenue expansion. Build account plans, forecast renewals and new revenue, conduct quarterly business reviews, negotiate multi-year renewals and price increases, and identify expansion opportunities with sales partners. Address customer inquiries, coordinate with internal teams to ensure successful product experiences, and maintain knowledge of industry and competitive trends.

Leads HR operations for a 500-employee call center, partnering with Operations and People leadership. Manages two HR analysts and owns HR process automation, documentation, workforce planning, labor relations, recruitment, retention, compliance with Mexican labor law, employee development, and training. Establishes HR metrics, reduces handling time and escalations, and delivers the organization’s annual people plan.

Manages the global MyEO program and Industry Groups, overseeing strategy, roadmaps, governance, workflows, events, leader relationships, training, communications, reporting, and continuous improvement. The role translates member needs into scalable digital and operational solutions, coordinates cross-functional platform initiatives, supports community engagement, and uses data and feedback to improve participation and member experiences.

Localize, transcreate, review, and quality-assure music, media, and digital marketing content for the Mexican Spanish market. The role requires cultural and linguistic expertise, creative copywriting, fact-checking, market research, and identification of localization issues across multimedia platforms. The reviewer acts as a market subject matter expert, advises on consumer preferences and trends, collaborates with global language teams, and ensures accurate, culturally relevant messaging.

Builds automated analytics and reporting solutions for FP&A by reverse-engineering Excel processes, querying and reconciling multi-system data, developing dashboards and interactive HTML reports, and exploring AI-assisted workflows. The role performs exploratory and driver-based analysis, improves data pipelines and data marts in partnership with engineering teams, monitors exceptions, translates findings for Finance leaders, and helps establish an AI repository for repeatable FP&A processes.

Lead Oracle ERP Cloud implementations by gathering requirements, conducting fit-gap analysis, configuring Procure-to-Pay and Project modules, designing integrations, supporting data migration, and developing OTBI and Oracle Analytics reports. The consultant will lead workshops, CRPs, testing, training, process improvement, solution documentation, and stakeholder collaboration across global delivery teams.

Provides remote technical support and diagnostics for Siemens MI-PET systems. Guides customers and field engineers, resolves complex incidents, researches root causes, develops corrective actions, documents technical issues, and coordinates with internal partners. Mentors junior specialists, supports product introductions, tracks KPIs, and contributes to product knowledge initiatives. Requires rotating on-call, weekend, and holiday coverage, plus approximately 10% travel for customer meetings and technical repairs.

Configure, administer, and optimize Zendesk workflows, integrations, automations, reporting, SLAs, and support processes. Manage upgrades, troubleshoot issues, and ensure data privacy and security compliance. Train support agents, create documentation, and collaborate with leadership, IT, and other departments to integrate Zendesk with telephony, messaging, and business platforms. The role is remote and requires advanced English proficiency.

Lead L3 Java production support and development, resolving complex incidents, implementing Java, Unix, and database changes, and managing end-to-end SDLC processes. The role requires advanced Java and J2EE expertise, multi-tier application server experience, database skills, Unix and Perl or shell scripting, scheduler monitoring, deployment tooling, and familiarity with incident, problem, and change management. This is a remote position requiring advanced English proficiency.

Creates and manages technical documentation for hardware and software products, including manuals, guides, labels, web files, and translated materials. Researches product information, coordinates reviews and approvals, develops documentation plans, supports publishing and production delivery, and collaborates with engineering, product management, quality, regulatory, procurement, translation, and manufacturing teams. Also performs copy editing, visual content enhancement, cost reduction, and multiple concurrent project management.