ZenDesk Admin
Configure, manage, and optimize Zendesk settings and integrations to align with MB objectives and workflows. · Develop and maintain custom views, triggers, automations, macros, and other Zendesk functionalities. · Oversee Zendesk upgrades, testing, and rollout of new features with minimal disruptions. · Train new agents and continuously educate existing team members on Zendesk functionalities and best practices. Create technical documentation, user manuals, and training materials for agents and other staff members. · Ability to integrate Zendesk Talk or other telephony systems · Design and generate reports and dashboards to monitor customer support metrics and KPIs. · Work closely with customer support leadership to design and implement SLAs, ticket workflows, and escalation procedures. · Collaborate with IT and other departments to integrate Zendesk with other tools and platforms. · Ensure compliance with data privacy regulations and security best practices within Zendesk. · Troubleshoot and resolve any Zendesk-related issues or disruptions. · Ability to integrate with Zendesk Chat or other integrated messaging tool
advanced english
Remote
Skills Required
- Advanced English proficiency
- Ability to configure, manage, and optimize Zendesk settings and workflows
- Ability to develop custom views, triggers, automations, and macros in Zendesk
- Ability to integrate Zendesk Talk or other telephony systems
- Ability to integrate Zendesk Chat or other messaging tools
- Ability to design reports and dashboards for customer support metrics and KPIs
- Ability to implement SLAs, ticket workflows, and escalation procedures
- Ability to create technical documentation, user manuals, and training materials
- Ability to troubleshoot and resolve Zendesk-related issues
- Knowledge of data privacy regulations and security best practices
What We Do
VALCE Talent Solutions is a recruitment agency and consulting firm specializing in IT talent acquisition and nearshoring, primarily in Mexico. They design customized solutions in IT talent and process optimization to help businesses scale intelligently and profitably. Their expertise focuses on specialized industries including Information Technology, Operations Management, and Supply Chain, providing end-to-end talent offerings to attract and retain top professional profiles.
