What you’ll own
✅ Efficiency and automation: find repetitive, high-volume HR work and automate it or use AI to cut handling time and escalations
✅ Process clarity: document and improve HR processes so they are consistent, auditable and easy to hand off
✅ 2027 people plan: define headcount, hiring, retention and capability needs with Operations and People leadership
✅ Labor relations: resolve grievances, negotiate terminations and run exits and administrative sanctions
✅ Recruitment and engagement: partner with Operations to hire the right talent and run retention programs
✅ Compliance and development: ensure compliance with Mexican labor law and design training programs that close skill gaps
✅ Team leadership: manage and develop two HR analysts
What success looks like
✅ Day 90: baseline of key HR metrics and a map of current processes, with bottlenecks ranked
✅ Month 6: top automation/AI opportunities live and core processes documented
✅ Month 12: 2027 plan delivered and a measurable drop in HR handling time and escalations
What we’re looking for
✅ Bachelor’s degree in HR, Business Administration or a related field
✅ 5+ years as an HRBP or in a similar role, preferably in a call center or operations environment
✅ Strong knowledge of Mexican labor law and grievance procedures
✅ Experience leading people and supporting operations teams of 200+
✅ Direct communicator who challenges the status quo with data
✅ Spanish and intermediate English
*Nice to have: experience with unions, HR automation, HRIS or AI tools
What we offer
✅ High-profile work and opportunities to expand your leadership influence
✅ Constant learning from industry experts and super-smart colleagues
✅ Competitive compensation and attractive benefits
✅ International exposure, with offices in multiple countries
Skills Required
- Bachelor's degree in Human Resources, Business Administration, or a related field
- 5+ years of experience as an HR Business Partner or in a similar role
- Experience preferably in a call center or operations environment
- Strong knowledge of Mexican labor law and grievance procedures
- Experience leading people and supporting operations teams of 200+ employees
- Spanish language proficiency
- Intermediate English proficiency
- Experience with unions
- Experience with HR automation, HRIS, or AI tools
What We Do
Stori’s mission is to democratize credit card access to the 80 million underserved Mexicans. Our team is powered by experience and expertise from 100+ years working in the top consumer finance, banking and technology companies including Mastercard, Capital One, Intel, Morgan Stanley, and GE Capital. Our amazingly talented colleagues collaborate across three global offices - Mexico, U.S. and China - in developing leading edge products and technology. We have raised $50M making us one of the top-funded startups in the region. We are backed by high-profile global venture capital funds like Lightspeed, a top-10 silicon valley fund who has invested in Unicorns like Affirm and Snapchat. We are already on our way there - as a top credit card issuer in Mexico, we are quickly becoming a leading financial service provider. More than one million Mexicans have applied for our Stori card.
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