Top Remote Jobs in Tijuana

Provides advanced technical support for a SaaS product by troubleshooting complex software, integration, API, webhook, and data issues. Manages escalations, documents resolutions, collaborates with product teams, mentors Level 1 agents, shares product knowledge, and improves support quality. The role includes customer communication, feedback collection, and rotational early morning, evening, and weekend shifts without night shifts.

Manage end-to-end Colombia payroll processing, including regular, off-cycle, final settlement, and statutory benefit payments. Ensure PILA filings, electronic payroll reporting to DIAN, regulatory compliance, accurate deductions, and timely remittances. Resolve employee payroll inquiries and partner with accounting on month-end close, gross-to-net reports, accruals, variance explanations, audits, and journal entries. Support payroll operations across Colombia and other LATAM jurisdictions.

Leads marketing and loyalty analytics strategy, measurement frameworks, forecasting, campaign reporting, experimentation, and lifecycle analysis. Partners with Marketing and Finance to connect performance metrics to business goals, automate reporting, and generate actionable insights. Builds churn, retention, segmentation, and LTV models while evaluating paid acquisition and customer growth opportunities using SQL, Python, BI tools, marketing platforms, and modern AI-enabled workflows.

Edit and produce conversion-driven video content for various clients; collaborate with creative leads to refine concepts; apply advanced editing and motion-graphics techniques; analyze competitor and market trends; manage multiple projects to meet tight deadlines while ensuring brand cohesion and campaign goals.

Partner with engineering and product teams to embed security into product development. Build secure defaults, libraries, automation, and security tooling; conduct threat modeling and code reviews; tune SAST, DAST, SCA, and secret scanning; lead cross-functional product security projects; and communicate security risks to technical and non-technical stakeholders.

Manages enterprise and long-tail retail client portfolios through technical onboarding, account optimization, quality assurance, escalation management, and product deployment. The role safeguards revenue, identifies monetization opportunities, supports beta testing, documents customer needs, improves operational workflows, and investigates system anomalies. It also serves as a liaison between clients, Sales, and Software Engineering while supporting global expansion and compressed service-level agreements.

Manage a portfolio of customer accounts, focusing on retention, renewals, relationship development, and revenue expansion. Build account plans, forecast renewals and new revenue, conduct quarterly business reviews, negotiate multi-year renewals and price increases, and identify expansion opportunities with sales partners. Address customer inquiries, coordinate with internal teams to ensure successful product experiences, and maintain knowledge of industry and competitive trends.

Leads HR operations for a 500-employee call center, partnering with Operations and People leadership. Manages two HR analysts and owns HR process automation, documentation, workforce planning, labor relations, recruitment, retention, compliance with Mexican labor law, employee development, and training. Establishes HR metrics, reduces handling time and escalations, and delivers the organization’s annual people plan.

Localize, transcreate, review, and quality-assure music, media, and digital marketing content for the Mexican Spanish market. The role requires cultural and linguistic expertise, creative copywriting, fact-checking, market research, and identification of localization issues across multimedia platforms. The reviewer acts as a market subject matter expert, advises on consumer preferences and trends, collaborates with global language teams, and ensures accurate, culturally relevant messaging.

Lead Oracle ERP Cloud implementations by gathering requirements, conducting fit-gap analysis, configuring Procure-to-Pay and Project modules, designing integrations, supporting data migration, and developing OTBI and Oracle Analytics reports. The consultant will lead workshops, CRPs, testing, training, process improvement, solution documentation, and stakeholder collaboration across global delivery teams.