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The Customer Success Manager oversees the collaboration between Ormco and the Dental Support Organisation, ensuring effective resource allocation and alignment of teams to meet DSO demands. This role involves monitoring initiatives, addressing concerns, and optimizing workflow to enhance the partnership's performance.

The Key Account Manager will manage key accounts across the EMEA region, focusing on maintaining high customer satisfaction through proactive service sales, project management, and regular client visits. Responsibilities include contract negotiations, collaboration with internal teams, and ensuring project success through effective communication and problem-solving.

The Customer Success Manager will act as the primary liaison between the organization and the Dental Support Organisation, ensuring alignment of strategies, managing workflows, overseeing project progress, and addressing any concerns from the DSO team. They will also help establish and monitor performance metrics for the partnership.