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Our mission is to make the world a safer, more secure and sustainable place.
The Role
Leads the Manila technology capability center, overseeing multidisciplinary teams, employees, contractors, managers, vendors, budgets, workforce planning, and operational performance. Translates global technology strategy into local execution, improves delivery predictability through KPIs and SLAs, drives talent development and retention, and supports global delivery models. The role also leads organizational change, vendor governance, automation and AI-enabled transformation, compliance, security, and cross-functional stakeholder engagement.
Summary Generated by Built In
JOB DESCRIPTION
The strongest candidate will be a balanced leader with strong people leadership, operational discipline, and practical technology acumen. The role requires a visible site leader who can earn trust locally, influence globally, manage a contractor-heavy delivery model, strengthen engagement and retention, and scale Manila as a strategic technology capability center.
RESPONSIBILITIES
QUALIFICATIONS
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
The strongest candidate will be a balanced leader with strong people leadership, operational discipline, and practical technology acumen. The role requires a visible site leader who can earn trust locally, influence globally, manage a contractor-heavy delivery model, strengthen engagement and retention, and scale Manila as a strategic technology capability center.
RESPONSIBILITIES
- Represent Global Technology leadership locally and translate enterprise strategy into clear site priorities and execution plans.
- Serve as a visible, approachable member of the Manila leadership team and build trusted relationships across Manila and global stakeholders.
- Lead multidisciplinary technology teams across software engineering, data and analytics, AI/automation, service management, and operational delivery.
- Manage a blended workforce of employees and contractors, including managers and individual contributors.
- Partner with the GT Vendor Management Office and Global Sourcing and Procurement to manage staffing vendors, contractor governance, contract compliance, scorecards, and workforce risk.
- Drive workforce planning, capacity management, succession planning, talent development, employee engagement, and retention.
- Run monthly operational reviews, track KPIs and SLAs, improve delivery predictability, manage budgets and headcount, and drive continuous improvement.
- Support global delivery models, distributed teams, follow-the-sun operations, scalability, cost optimization, and cross-cultural collaboration.
- Lead organizational change, workforce transitions, vendor consolidation, office relocation activities, and AI-enabled transformation as needed.
- Promote automation adoption, identify productivity opportunities, and help teams adapt to evolving delivery models.
- Ensure compliance with corporate policies, regulatory requirements, data privacy expectations, and physical and digital security requirements.
- Perform other duties as assigned.
QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field; equivalent experience will be considered.
- 10 - 15+ years of technology leadership experience in IT delivery, engineering, infrastructure, data and analytics, enterprise technology, or related disciplines.
- Experience leading large technology organizations of 100 - 300 people preferred; must have led teams of at least 75 people across employees and contractors.
- Direct experience managing managers, individual contributors, and large contractor populations.
- Strong background in Global Capability Centers, captive centers, shared services, offshore delivery centers, or similarly scaled global delivery environments strongly preferred.
- Strong understanding of SDLC, Agile, DevOps, service management, operational excellence, vendor governance, and enterprise delivery practices.
- Demonstrated success with workforce planning, capacity management, talent development, succession planning, employee engagement, and retention.
- Experience supporting global stakeholders, distributed teams, and cross-cultural operating models.
- Proven ability to communicate with executive leaders, HR, Finance, Real Estate, Procurement, and business stakeholders.
- Experience leading organizational change, major workforce transitions, vendor consolidation, AI-driven transformation, or similar enterprise change efforts.
- Ability to use operational metrics, KPIs, SLAs, budgets, headcount plans, and vendor scorecards to improve delivery predictability and accountability.
- Working understanding of AI and automation impact on workforce planning, productivity, and delivery models; deep technical AI expertise is not required.
- Professional certifications such as ITIL, PMP, CISSP, CISM, AWS, Azure, or similar credentials are advantageous but not required.
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent experience
- 10–15+ years of technology leadership experience in IT delivery, engineering, infrastructure, data and analytics, enterprise technology, or related disciplines
- Experience leading teams of at least 75 people across employees and contractors
- Direct experience managing managers, individual contributors, and large contractor populations
- Strong understanding of SDLC, Agile, DevOps, service management, operational excellence, vendor governance, and enterprise delivery practices
- Experience with workforce planning, capacity management, talent development, succession planning, employee engagement, and retention
- Experience supporting global stakeholders, distributed teams, and cross-cultural operating models
- Ability to communicate with executive leaders, HR, Finance, Real Estate, Procurement, and business stakeholders
- Experience leading organizational change, major workforce transitions, vendor consolidation, AI-driven transformation, or similar enterprise change efforts
- Ability to use operational metrics, KPIs, SLAs, budgets, headcount plans, and vendor scorecards to improve delivery predictability and accountability
- Working understanding of AI and automation impacts on workforce planning, productivity, and delivery models
- Experience leading large technology organizations of 100–300 people
- Experience in Global Capability Centers, captive centers, shared services, offshore delivery centers, or similarly scaled global delivery environments
- Professional certifications such as ITIL, PMP, CISSP, CISM, AWS, Azure, or similar credentials
What the Team is Saying
Jacqueline
Senior Software Sales Executive
Min
Software Product Manager
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Shubhankar
Sr. Data Scientist
Anthony
IT Technical Specialist
Emily
Software Solution Architect
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Ebony
Project Manager
Michael
Senior Director IT, Business Enablement
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UL Solutions Compensation & Benefits Highlights
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Strong & Reliable Incentives — Incentive pay is positioned as broad-based, with UL stating all employees are eligible for an annual performance bonus across regions. This universal design creates a consistent incentive foundation regardless of role or country.
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Retirement Support — Retirement offerings are described as strong, featuring a 401(k) with matching up to a total 5% and an additional 4% company retirement contribution after the first year in U.S. materials. Employees also reference access to an employee stock purchase plan in the U.S. and many major operating regions.
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Healthcare Strength — Health coverage breadth includes medical, dental, and vision with U.S. plans noting the company pays over 75% of medical premiums and offers PPO and HDHP options. Supportive programs like FSAs/HSAs, disability, life insurance, EAP, and mental‑health resources are frequently cited.
UL Solutions Insights
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The Company
What We Do
A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Why Work With Us
Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.
Gallery
UL Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Depending on the role we offer hybrid or remote opportunities.
Typical time on-site:
Flexible
