Senior Operations Manager – Due Diligence

Job Description:

The Senior Operations Manager at Blue Umbrella is a leader and mentor, supporting and implementing business and team goals as one of the key business executives within the Due Diligence team. It is the responsibility of the Senior Operations Manager to assist with the management of the Due Diligence team’s business operations such that they are running at optimal levels, even during challenging times; and to report to the Senior Vice President and senior management regarding any issues that may adversely affect business.

Objectives of Role

• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
• Develop, implement, and maintain quality assurance protocols
• Review due diligence reports on a daily basis to ensure information is complete, well-written and in line with internal guidelines and client specifications
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
• Actively pursue strategic and operational objectives
• Contribute and offer feedback about strategic initiatives; business objectives, goals and programs; new product and service lines; etc.
• Ensure operational activities remain on time and within a defined budget
• Track staffing requirements, working with the SVP and HR to hire new employees
• Manage special projects as needed

Core Duties and Responsibilities

• Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports
• Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
• Allocate due diligence cases to a global team based on competencies, experience and skill level of the appropriate teams to ensure on time delivery of reports
• Creative problem-solving when faced with obstacles that could impact the quality or on-time delivery of reports to clients
• Seek out, evaluate and determine the feasibility of using new data sources that can be used in reports such as new government databases, media sources, data partners and similar
• Supervise production and delivery of products and services to clients and act as senior level QA review as needed
• Demonstrate a firm understanding of client concerns and requirements
• Assist with the oversight and/or management of client accounts, especially key client accounts
• Partner with cross-functional support teams in improving the proprietary tools and systems
• Work closely with other departments to make sure activities remain compliant for issues such as data privacy, security, etc.
• Keep aware of industry-related news such as enforcement actions and new legislation that could impact our clients and due diligence needs of clients.
• Stay aware of industry-related news that would impact the content of reports and client ordering patterns such as enforcement actions, new regulations and significant business dealings (M&A, bankruptcy, etc.)
• Comply, follow, and enforce the implementation of processes, standards, values of Blue Umbrella as outlined in training, policies and staff manuals

AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.