Top Tech Jobs & Startup Jobs in Tijuana

Lead Telcoin Mexico’s compliance and regulatory operations, including financial institution licensing, AML/CFT, KYC, sanctions screening, transaction monitoring, regulatory reporting, and regulator engagement. Build and maintain the local compliance framework, coordinate audits and inspections, and translate Mexican regulatory requirements into product and operational processes. Partner with the Country Manager and global teams on banking, vendor, licensing, and business-launch initiatives.

Provide Level 1 and Level 2 remote technical support for corporate staff and franchise teams. Responsibilities include managing support tickets, administering Microsoft 365 and SaaS platforms, troubleshooting hardware, networking, VPN, Wi-Fi, cloud, VoIP, and access issues, provisioning devices, maintaining documentation, monitoring endpoint security, and supporting phishing and security response. The role also manages user access and licenses, assists with AI tools, and contributes to IT automation and process improvement.

Generate outbound pipeline and qualify inbound leads across the Rest of Latin America territory. Research and prioritize enterprise accounts, partner with Account Managers on account strategies, conduct prospecting by phone, email, and social media, qualify opportunities, and provide thorough handoffs. The role requires bilingual Spanish and English communication, strong sales performance in metrics-driven environments, organizational skills, resilience, and the ability to explain technical information clearly.

Manage campaign activation and migration operations from Oracle Eloqua to Adobe platforms. Coordinate distributed campaign and QA teams, manage intake, SLAs, handoffs, workloads, and launch quality. Personally build and optimize Adobe Journey Optimizer campaigns and journeys, applying audience, decisioning, personalization, consent, and suppression rules. Track performance and delivery metrics, maintain runbooks and SOPs, support UAT and hypercare, and collaborate with product, CDP, analytics, and QA stakeholders.

Own and improve the Command|Alert alerting platform, including rule evaluation, anomaly detection, event correlation, reliable Kafka and OpenSearch pipelines, and downstream notifications. Convert security and network telemetry into usable topologies and dependency maps, support LLM-based alert generation, resolve production issues, lead reliability improvements, deliver independent projects, and mentor engineers while shaping technical direction.

Designs and maintains Power BI dashboards and Excel reports, translates business requirements into visualization solutions, performs data extraction and migration, ensures data integrity, troubleshoots reporting issues, and presents insights to clients and senior leadership.

Design and build reliable, scalable backend services, search APIs, semantic and lexical search systems, and platform components serving millions of users. Collaborate with engineering, product, and QA teams to translate requirements into solutions, while improving observability, monitoring, alerting, and operational readiness. Support multi-region systems using CI/CD, infrastructure as code, containers, high availability, and disaster recovery practices.

Deliver post-sale implementation, configuration, adoption, and technical guidance for identity and access management solutions. Advise customers on best practices, troubleshoot technical challenges, conduct demos and workshops, review usage, and promote new features. Build long-term customer relationships, advocate for customer needs with product and engineering teams, collaborate with sales and account management, and identify expansion opportunities.

Manage the full payment dispute and chargeback lifecycle, including transaction investigations, reason-code classification, evidence compilation, representment, and deadline tracking. Monitor fraud patterns, dispute ratios, win rates, and resolution times while coordinating with customer support, finance, payments operations, and fraud teams. Identify operational improvements, help maintain card-network compliance thresholds, and reduce future disputes in a high-volume e-commerce and telehealth environment.

Drive B2B growth marketing and demand generation initiatives supporting sales pipeline growth. Execute account-based marketing and omnichannel campaigns across email, social, paid advertising, direct outreach, and web channels. Manage lead nurturing, localize global campaigns, track engagement and pipeline metrics, and optimize performance for ROI. Collaborate with sales, product, and go-to-market teams to align campaigns with customer needs and organizational objectives.