Top Tech Jobs & Startup Jobs in Mexico City

Processes and validates broadcaster information, monitors incoming requests, troubleshoots data and workflow issues, coordinates internal teams, and maintains accurate records. The role requires strong English communication, organization, attention to detail, independent problem-solving, and comfort learning technical systems. Preferred experience includes data or content operations, technical support, structured data formats, ticketing systems, media or streaming, and B2B communication.

Own technical relationships for strategic SaaS accounts from post-sale through renewal. Conduct platform audits, health checks, configuration reviews, and solution design; diagnose complex issues; manage escalations; and recommend integrations and workflow improvements. Partner with Engineering, Product, and Customer Success, identify expansion opportunities, deliver executive-level training and guidance, and advocate for customers through feedback, references, and case studies.

Analyzes veterinary and customer data to support hospital site selection, acquisitions, revenue optimization, forecasting, pricing, predictive modeling, and executive decision-making. Builds integrated datasets, statistical models, experiments, and interactive BI dashboards using SQL, Python or R, and visualization platforms. Communicates quantitative insights and recommendations to technical and business stakeholders.

Conduct high-volume outbound prospecting through phone, email, and LinkedIn; qualify business prospects, identify decision-makers, and schedule meetings for US-based Account Executives. Maintain accurate CRM records, collaborate on meeting handoffs, participate in coaching and call reviews, and consistently meet activity and appointment-setting goals in a remote B2B SaaS sales environment.

Designs, builds, deploys, and optimizes cloud-based data pipelines on GCP. Integrates data from databases, APIs, and streaming platforms using ETL and ELT processes; manages BigQuery and NoSQL databases; performs data modeling and query optimization; and uses Airflow and modern transformation tools. Collaborates with data scientists, analysts, clients, and business stakeholders in distributed multinational teams.

Handles inbound calls from customers seeking cancellations, refunds, returns, or expressing dissatisfaction. Listens empathetically, identifies root causes, uses approved retention scripts and offers, processes cancellations and refunds, documents interactions, and meets save-rate and call-quality targets. Requires strong spoken English, customer support experience, composure during difficult conversations, reliable internet, and a quiet home workspace. The role is fully remote within Latin America with potential advancement to senior support or team leadership.

Provides frontline technical support for ISI Analytics and Infortel Classic through phone, email, and web channels. Troubleshoots software issues, monitors system alerts, documents cases, communicates updates, performs routine administrative maintenance, and escalates complex problems. The role requires strong customer service, communication, analytical problem-solving, multitasking, and the ability to learn technical concepts. Preferred qualifications include prior technical support experience, software application support, Salesforce familiarity, and exposure to telecommunications or analytics platforms.

Own customer-facing product features end to end across web and mobile applications, backend services, durable Temporal workflows, and applied AI experiences. Design, build, deploy, monitor, and optimize production systems using React, Node.js, AWS, and databases. Partner with product, design, and operations teams on discovery and experimentation, while mentoring engineers and improving technical practices.

Own customer retention by managing refund requests, negotiating alternatives, recovering overdue payments, reducing chargebacks, and improving retained revenue. Analyze retention and payment metrics, develop workflows and communication scripts, handle escalated cases, collaborate with Sales, Billing, Finance, Customer Success, Legal, and Operations, and coach retention team members. The role is remote with a 9 AM–6 PM EST schedule.

Drives healthcare software sales by prospecting, developing new business, managing customer relationships, presenting product value to executive stakeholders, negotiating deals, and achieving territory revenue goals. The role requires Salesforce CRM experience, collaboration across account management, implementations, integrations, marketing, and customer success teams, and 25–50% travel for customer meetings, conferences, and tradeshows.