Be an Early Applicant
We deliver visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences.
The Role
Implement and optimize Cisco ThousandEyes deployments for enterprise customers. Plan deployments, configure monitoring, document solutions, deliver technical training, and recommend best practices. Serve as a customer-facing technical advisor across network architecture, application protocols, web technologies, REST APIs, and LAN/WAN environments. Apply project management, consulting, troubleshooting, and programming skills to enable adoption and value realization.
Summary Generated by Built In
Meet the Team
Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform.
You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment.
The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders.
Minimum Qualifications
Preferred Qualifications
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don't own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences.
ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco's leading Networking, Security, Collaboration, and Observability portfolios.
Your Impact
When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform.
You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment.
The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders.
Minimum Qualifications
- Bachelor's degree and 7 years experience in computer science, engineering, information technology, or a related technical field; Masters and 4 years related technical experience; PhD and 1 year of related technical experience
- Project management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframes
- Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
- Experience maintaining or implementing LAN/WAN environments
- Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
- Experience with at least one programming language (Java, Python, JavaScript, etc.)
Preferred Qualifications
- At least 7+ years experience working in a customer-facing role
- Experience with Cloud/SaaS software products Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
- Enjoy a fast-paced, multifaceted environment
- Outstanding communication and problem-solving skills
- A standout "customer first" attitude
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree and 7 years of experience in computer science, engineering, information technology, or a related technical field; alternatively, a master's degree with 4 years of experience or a PhD with 1 year of experience.
- Project management and consulting experience, including the ability to prioritize and complete tasks under tight timeframes.
- Strong knowledge of network and application protocols.
- Experience maintaining or implementing LAN/WAN environments.
- Familiarity with web technology deployment, maintenance, debugging, and REST APIs.
- Experience with at least one programming language, such as Java, Python, or JavaScript.
- At least 7 years of experience in a customer-facing role.
- Experience with cloud or SaaS software products.
- Cisco or Juniper certification.
- Outstanding communication and problem-solving skills.
- Customer-first attitude and comfort working in a fast-paced, multifaceted environment.
What the Team is Saying
John
Customer Success Leader
Sandy
Professional Services Consultant
Christie
Workplace Services Manager
Chris
Customer Success Manager
Surabhi
Channel Lead
Cisco ThousandEyes Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is described as broad, with features such as dedicated wellness “Days for Me,” a paid birthday off, an end-of-year shutdown, and paid volunteer days; some U.S. roles also reference flexible vacation. Feedback suggests these programs contribute meaningfully to work-life balance.
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Healthcare Strength — Healthcare is presented as comprehensive, including medical, dental, vision, and mental health support. Feedback suggests these benefits are a notable pillar of the overall package for U.S.-based roles.
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Retirement Support — Retirement programs are highlighted with a 401(k) plan that includes employer matching and access to a stock purchase plan, depending on eligibility. Feedback suggests these elements add long-term financial value beyond base pay.
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The Company
What We Do
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Why Work With Us
Thousand eyes it a quickly growing company with great opportunities. We empower enterprises to see, understand, and improve digital experiences for their customers and employees. We value professional development, and work with team members to achieve their career goals.
Gallery
Cisco ThousandEyes Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
20 % of the time
San Francisco, CA
Amarousio, GR
Austin, TX
Cisco Cessna Business Park Office
London, GB
Porto Salvo, PT
Seattle, WA
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