Top Remote Jobs in Leon

Provide live chat, email, and Slack support; configure and maintain client accounts during onboarding; troubleshoot platform issues using tools like Intercom and ChatGPT; collaborate with Product and Engineering to surface feedback; own client requests end-to-end and build documentation, playbooks, and workflows to scale support.

Design and drive reusable, scalable backend architectures and APIs. Lead development of microservices and event-driven systems on AWS, mentor engineers, modernize legacy stacks, ensure observability and security, participate in on-call incident response, and collaborate with product, design, and cross-functional teams.

Serve as a customer-facing implementation lead for complex Access sales opportunities, coordinating cross-functional teams, tracking milestones/risks, ensuring delivery quality, reporting KPIs/SLAs, and driving continuous improvement and compliance for delivery models.

Lead discovery workshops and technical assessments for Microsoft Dynamics modernization and migration. Analyze existing Dynamics environments, identify risks and migration approaches, define high-level solution designs, support pre-sales activities, document recommendations, and coordinate with delivery teams for environment setup, code upgrades, data migration, testing/UAT, training, and cutover planning.

Design, implement, and automate cloud-native infrastructure and application security on AWS/GCP. Build defense-in-depth controls, hardening, vulnerability management, detection, response, and container/Kubernetes security. Collaborate with Product, DevOps, and SREs; support incident triage and use automation (including Python) and AI to optimize SecOps.

Build and ship fullstack features across backend services and frontend experiences for technical interviewing and assessment. Develop AI-powered systems involving LLM orchestration, streaming, tool calling, and multi-provider integrations. Improve internal engineering tooling, observability, reliability, and technical architecture. Participate in code reviews, mentor engineers, support planning, respond to incidents, and contribute to on-call operations in a remote-first team.

Analyze digital marketing campaign performance, investigate product and business issues, identify growth opportunities, and develop optimization strategies. The role requires working with enterprise datasets, analytical tools, automation, predictive analysis, segmentation, and visualization to deliver actionable insights and communicate data-driven recommendations to stakeholders and media partners.

Lead modernization of legacy enterprise data systems: refactor backend database logic into Python, build and optimize APIs and backend with Node.js/Python, deliver ReactJS + Material-UI dashboards, tune complex T-SQL/SQL Server queries and stored procedures, manage deployments with Kubernetes and CI/CD, and collaborate with global teams on testing and documentation.

Manage daily e-commerce operations (pricing, promotions, product data), handle customer service triage and escalations, maintain documentation, troubleshoot issues, support promotions and pricing tasks, and recommend workflow improvements while coordinating stakeholders across time zones.

Provide timely, courteous support to Palmstreet users via mobile and desktop; track and record issues, summarize customer cases and trends, contribute to SOPs, resolve technical app issues, and continuously learn to improve service.