Top Remote Jobs in Fortaleza

Own complex enterprise telephony integrations and provide advanced post-onboarding technical support. Troubleshoot call failures using PCAPs, SIP traces, and carrier logs; improve call quality and reliability; support platforms including Twilio, Telnyx, Avaya, Genesys, and Amazon Connect; communicate technical issues to premium customers; and translate customer feedback into product improvements. The role also involves scripting troubleshooting automations and collaborating with Pacific Time customers and teams.

Leads the organization’s global data operations, systems, infrastructure, integrations, governance, security, and data protection. Owns technology and data architecture, quality standards, roadmaps, risk management, vendor relationships, and change initiatives. Manages a multidisciplinary technical team and acts as Data Protection Officer, partnering with senior stakeholders to ensure reliable systems, effective data use, operational resilience, and continuous improvement.

Own the complete post-sale customer lifecycle for B2B SaaS accounts, including onboarding, rollout coordination, issue resolution, account health, renewals, retention, and expansion. Lead cross-functional customer calls, uncover friction and upsell opportunities, document feedback, escalate operational issues, maintain accurate account records, and develop standardized customer success playbooks. The role requires high autonomy, urgency, strong communication, and technical comfort with CRM and workflow tools.

Lead day-to-day workforce operations for a global team of freelance AI tutors, subject matter experts, writers, and editors. Responsibilities include identifying expert profiles, managing onboarding, monitoring quality and performance, replacing inactive or fraudulent contributors, coordinating with technical teams, and resolving delivery issues. When needed, own capacity planning, forecasting, delivery plans, workforce risk, and cost tracking across fast-moving projects.

Own the post-sale customer lifecycle for B2B SaaS accounts, including onboarding, rollout coordination, issue resolution, account health, renewals, retention, adoption, and expansion. Lead cross-functional communication with customers and internal teams, document feedback and action items, identify churn risks and upsell opportunities, and standardize customer success processes. Requires high autonomy, urgency, strong communication, and comfort with CRM systems, workflow automation, and multi-site deployments.

Design, implement, and maintain Azure cloud infrastructure, deployment architectures, CI/CD pipelines, highly available systems, monitoring frameworks, and Kubernetes-based applications. Automate provisioning with Terraform or CloudFormation, apply security best practices, optimize performance through observability, and collaborate with distributed development and client teams to deliver projects.

Analyzes sales business health, develops performance metrics, coverage models, forecasts, and executive reporting. Manages Salesforce operations including user setup, territories, forecasting, and data hygiene. Delivers data-driven recommendations, process improvements, system enhancements, sales leader training, and change management. Builds dashboards and reporting frameworks using SQL and BI tools while supporting global business systems from requirements through production rollout.

Provides end-to-end customer support through multiple contact channels, resolving service requests, product questions, technical support issues, and moderately complex back-office tickets. Documents customer interactions, coordinates with internal teams, identifies cross-selling opportunities, and supports customer success initiatives. The role also contributes to process improvements, knowledge sharing, and maintaining timely, professional customer communication.

Drive revenue growth by prospecting, qualifying, demonstrating, negotiating, and closing new service provider partnerships across North America. Manage the full sales cycle, document activities and pipeline updates in Salesforce, forecast results, coordinate with distributors and internal teams, and communicate Acronis product differentiators. The role requires cybersecurity industry knowledge, strong closing and communication skills, English proficiency, cold-calling resilience, and participation in coaching and quarterly training.

Own and scale Nango’s cloud platform, including compute, networking, data infrastructure, Kubernetes, IaC, and GitOps. Lead BYOC and private-cloud deployments, productize provisioning and upgrades, establish SLOs and incident processes, operate PostgreSQL, Redis, Elasticsearch, and ClickHouse, and oversee infrastructure security and compliance. Help shape product strategy while supporting a remote-first, autonomous engineering team.