The Support Operations Manager is responsible for leading the support operations team, improving operational efficiency, and enhancing service quality. Responsibilities include mentoring the team, resource management, issue diagnosis, cross-department collaboration, KPI establishment, process refinement, and maintaining records for reporting.

The Customer Operations Manager at Thoropass will focus on optimizing processes, conducting performance analysis, and managing data within Customer Success. Responsibilities include developing dashboards, streamlining operations, assisting with sales forecasting, and collaborating across departments to enhance efficiency and reporting.

The Revenue Operations Manager will optimize sales processes, CRM infrastructure, and revenue forecasting. This role requires collaborating with leadership and cross-functional teams to enhance pipeline efficiency and sales performance, ensuring data integrity and operational excellence. The manager will also provide training and insights for effective sales tools usage and contribute towards a cohesive revenue strategy.