Top Remote Jobs in Fortaleza

Serve as a senior technical partner for Enterprise customers by designing, building, troubleshooting, and improving reliable Zapier automations. Translate business processes into scalable workflow architectures, integrations, and production controls. Lead technical account planning, architecture reviews, executive conversations, escalations, and AI implementation guidance. Partner with Customer Success, Product, and Engineering to improve adoption, retention, expansion, product quality, and the overall Enterprise customer experience.

Lead and grow the Strategic sales organization in Brazil, selling SailPoints Identity Security/IGA SaaS to strategic accounts. Manage direct and channel teams, drive pipeline/forecasting rigor, hire and develop talent, and execute a 12- to 36-month business plan with defined milestones and enablement objectives.

Provides Tier 1 and Tier 2 IT support, resolves tickets, manages Mac and Windows laptop provisioning, supports employee onboarding and offboarding, delivers IT training, administers Google Workspace and Okta access, and documents scalable IT processes. The role also supports identity management, endpoint management, knowledge-base development, and reliable day-to-day IT operations in a small global environment.

Leads the LATAM Customer Success organization, owning retention, expansion, adoption, and customer health goals. Manages and develops Customer Success Managers, builds a high-performance team culture, engages executive stakeholders, resolves strategic account escalations, and partners with Sales, Renewals, Product, Marketing, Support, and Engineering. Uses customer success analytics and CRM platforms to identify risks, improve processes, forecast renewals, drive expansion, and communicate customer insights across the business.

Build and scale internal tools for Customer Success, Sales, Onboarding, and Engineering. Own full-stack product development across React and NestJS, integrate CRM, warehouse, and communications platforms, design GraphQL APIs, process background jobs, and improve internal workflows. Act autonomously as both product manager and lead engineer, using AI-assisted development to ship reliable, observable software rapidly.

Support document control projects by managing document workflows, ensuring SOP compliance, assisting users, coordinating project activities, supporting system testing and deployments, preparing basic reports, and identifying process improvements.

Owns growth and retention of complex Public Sector accounts through cross-selling, upselling, product adoption, renewal forecasting, negotiation, and close. Develops account plans, builds executive relationships, identifies customer requirements, and maps security solutions to business needs. Collaborates with Customer Success, Sales Engineering, Marketing, Finance, Support, and channel partners. Maintains CRM records, forecasts revenue and retention, promotes products, and provides customer feedback. This remote field role covers the São Paulo metro area and requires English and Portuguese fluency.

The Senior Infrastructure Engineer will design, build, and operate foundational systems for Scrunch, focusing on cloud infrastructure, developer tooling, and reliability.

The Marketing Manager LATAM will localize and scale marketing efforts across Latin & South America, manage strategic partnerships, create targeted B2B campaigns, and handle regional communications and events.

Build and support scalable production web applications while improving engineering workflows, deployment processes, code reviews, and CI/CD practices. The role includes mentoring engineers, creating technical documentation and training, troubleshooting legacy and new codebases, evaluating tools, and collaborating with Brazil- and US-based teams. DevOps, SRE, platform engineering, Golang, and Ruby experience are advantageous.