Top Remote Jobs in Brasilia

Administer and optimize Salesforce Service Cloud to streamline customer support workflows, reduce case backlogs, and improve resolution times. Design complex screen flows and Omni-Channel configurations, automate support processes, collaborate with engineering, product, and customer support teams, and provide insights that improve customer satisfaction and operational efficiency. This is a contractor role open to candidates located in Latin America.

Identify and qualify enterprise prospects across Brazil and Spanish-speaking LATAM through phone, email, and social outreach. Research target accounts, map stakeholders, understand business pain points, tailor value propositions, and generate sales-qualified opportunities and pipeline ARR. Collaborate with Enterprise Account Executives on prospecting and account expansion strategies while managing high outbound activity, maintaining pipeline health, and meeting monthly quotas.

Manage strategic customer relationships for CrowdStrike’s LogScale and Next-Gen SIEM products. Drive onboarding, adoption, customer outcomes, renewals, expansion, and risk mitigation. Create success plans, conduct business reviews, coordinate escalations, capture product feedback, and collaborate with sales, product, engineering, and technical teams. Provide technical guidance, develop knowledge-base content, share best practices, and support customer references. The role requires bilingual English and Spanish fluency, SIEM/SOAR experience, technical problem-solving skills, and up to 25% travel.

Develop and architect scalable, high-availability Java backend services for NinjaOne’s endpoint management and remote access products. Lead software development, influence architecture, solve complex scalability challenges, mentor engineers, and improve quality, performance, reliability, and maintainability. Build APIs, relational database solutions, caching systems, and distributed services supporting millions of endpoints across multi-region AWS environments.

Provides Tier 1 and Tier 2 IT support, resolves tickets, manages Mac and Windows laptop provisioning, supports employee onboarding and offboarding, delivers IT training, administers Google Workspace and Okta access, and documents scalable IT processes. The role also supports identity management, endpoint management, knowledge-base development, and reliable day-to-day IT operations in a small global environment.

Serve as a senior technical partner to Enterprise customers by designing, building, troubleshooting, and improving reliable automations. Lead architecture reviews, technical account planning, executive conversations, escalations, and cross-functional initiatives. Partner with Customer Success to improve adoption, retention, and growth while representing customer needs to Product and Engineering. Advise customers on responsible AI implementation, including AI-assisted workflows, agentic systems, evaluation, governance, security, and oversight.

Build and scale internal tools for Customer Success, Sales, Onboarding, and Engineering. Own full-stack product development across React and NestJS, integrate CRM, warehouse, and communications platforms, design GraphQL APIs, process background jobs, and improve internal workflows. Act autonomously as both product manager and lead engineer, using AI-assisted development to ship reliable, observable software rapidly.

Supports client project initiation and administration by configuring projects in PSA, reviewing documentation, establishing milestones, creating and maintaining client folders, provisioning access, managing CVD sites, and ensuring records meet organizational quality and compliance standards. Coordinates handoffs between Sales and Project Managers, monitors setup requests, resolves access issues, and maintains accurate project documentation in a fast-paced global environment.

Build and support scalable production web applications while improving engineering workflows, deployment processes, code reviews, and CI/CD practices. The role includes mentoring engineers, creating technical documentation and training, troubleshooting legacy and new codebases, evaluating tools, and collaborating with Brazil- and US-based teams. DevOps, SRE, platform engineering, Golang, and Ruby experience are advantageous.

As a Senior Backend Engineer at DuckDuckGo, you'll lead backend projects, mentor engineers, and develop AI-enhanced features for the company's privacy-centric product line.