Top Remote Jobs in Leon

Monitors retail and phone application interactions using Cresta, manual validation, and live reviews. Validates automated findings, identifies behavioral, operational, customer, and regulatory risks, documents trends, prepares reports, and provides insights to business partners. Supports agent reviews, coaching opportunities, calibration, testing, product launches, and continuous improvement. The role requires professional English and Spanish fluency, strong attention to detail, sound judgment, and effective cross-functional communication in a remote environment.

Own B2B technical content and organic distribution across SEO, AI search, and LinkedIn. Write authoritative pillar pages, optimize content for traditional and generative search, ghostwrite executive thought leadership, repurpose technical guides into social assets, maintain brand voice, collaborate with technical teams, and analyze rankings and AI citations. The role requires deep technical writing, basic Airtable knowledge, relational database understanding, and familiarity with SEO, GEO, analytics, and marketing tools.

Coordinar y asignar órdenes de trabajo y citas de instalación/servicio, dar seguimiento en tiempo real al estatus, gestionar incidencias, comunicar con técnicos, clientes y áreas internas, actualizar sistemas de despacho, validar cierres administrativos y generar reportes para garantizar cumplimiento de SLA y satisfacción del cliente.

Provide end-user support for clinical systems by resolving application issues, coordinating with Clinical, IT, and operational teams, managing system access and privileges, and maintaining data quality against SLAs and KPIs. The role requires strong English communication, customer service, organization, problem-solving, multitasking, MS Office and Windows proficiency, and flexibility to work shifts.

Source and recruit IB and affiliate partners across Latin America, negotiate partnership agreements, support partners through their first trading results, and grow partner-generated volume. Maintain CRM records and performance reporting, provide market and competitor feedback, and help establish scalable partnership processes and standards for a newly developing function.

Designs and optimizes Retrieval-Augmented Generation systems, including document ingestion, chunking, embeddings, retrieval, reranking, vector search, and source-grounded responses. Develops evaluation frameworks to measure relevance, citation accuracy, factual grounding, latency, cost, and hallucination reduction. Collaborates cross-functionally to deliver scalable, trustworthy, and responsible Generative AI solutions for legal and professional information products. Preferred work includes AI agents, LLM workflows, hybrid search, observability, and regulated-domain applications.

Design, build, and own backend services for Learning Products. Deliver end-to-end features, design scalable APIs and data models, ensure observability and production readiness, integrate with CI/CD, collaborate with product and QA, mentor junior engineers, and improve engineering practices across the SDLC.

Leads paid advertising strategy and execution for high-value accounts across multiple channels. Responsibilities include campaign optimization, budget pacing, QA, attribution and incrementality analysis, testing roadmaps, client communication, performance risk management, and strategic recommendations. The role also mentors junior talent, supports new business appraisals, integrates AI and proprietary tools, and drives cross-channel performance improvements.

Owns paid advertising strategy, campaign execution, optimization, budgeting, reporting, testing roadmaps, and client communication across paid social and paid media channels. Manages platforms including Google, Meta, TikTok, Pinterest, LinkedIn, YouTube, and Bing. Uses performance data to identify opportunities, mitigate risks, recommend strategic improvements, and communicate results and next steps to clients and internal stakeholders.

Leads paid advertising strategy and execution for complex B2B accounts across multiple digital channels. Responsibilities include campaign planning, optimization, QA, budget pacing, measurement, attribution, reporting, client communication, testing roadmaps, and strategic recommendations. The role also mentors junior talent, supports new business appraisals, manages performance risks, and integrates AI and proprietary Nova tools into marketing workflows.

Guides customers through first notice of loss claims, gathers and documents claim information, explains basic claims procedures, routes inquiries, coordinates inspections and rental cars, and sets expectations for next steps. The role requires empathetic bilingual English/Spanish customer service, accurate clerical documentation, timely follow-up, and basic computer skills in a call center or insurance environment.

Lead and coach a team of 5 Dedicated CSMs across the Americas to drive retention, expansion, and net revenue outcomes for high-value accounts. Establish operating rhythms, capacity planning, early-warning systems for at-risk accounts, and cross-functional escalation management. Champion AI-assisted workflows and data-driven playbooks to scale account monitoring and drive operational efficiency while influencing Product, Sales, and Operations with voice-of-customer insights.

Provide technical sales support for Proofpoint security solutions across the sales cycle: deliver demos and presentations, lead proofs of concept, assist with proposals/RFPs, design complex architectures, and provide technical leadership to customers, partners, and internal teams to drive sales and ensure customer satisfaction.