Top Customer Service Jobs in Glasgow

Own the commercial and strategic health of a portfolio of SaaS accounts, including renewals, expansion, QBRs, roadmap conversations, stakeholder relationships, and account planning. Partner with Customer Success Technical Managers to align platform delivery with account strategy. Maintain accurate client documentation and proactively identify opportunities to increase customer value, retention, and revenue.

Owns the post-sale relationship for EMEA corporate accounts, driving onboarding, adoption, account health, executive business reviews, expansion, renewals, and customer advocacy. Partners with technical, sales, and training teams to deliver customer value, identify risks and growth opportunities, manage commercial renewals, and maintain strong executive relationships. The role requires experience in customer success or account management, cloud technologies, CRM tools, customer success metrics, and enterprise relationship management.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Own strategic technical relationships for enterprise customers across EMEA. Lead ClickUp onboarding, implementation, workflow design, adoption, account health, AI enablement, and automation initiatives. Translate business requirements into scalable solutions, guide stakeholders through change management, track usage and ROI, identify expansion opportunities, and collaborate with Sales, Product, Engineering, and Support to deliver measurable customer outcomes.

Leads Bask’s entire post-sale customer experience, including onboarding, retention, expansion, renewals, customer health, and escalations. Builds and manages the Customer Success organization, establishes segmentation and operating models, develops scalable playbooks, implements tooling, and owns retention and revenue metrics. Partners with Product, Engineering, Sales, Operations, Pharmacy, and Support to represent customer needs, improve the platform, and drive adoption across enterprise and growth accounts.

Leads and scales Cohesity’s EMEA Customer Success organization, overseeing Technical Account Management teams serving strategic enterprise customers. Drives adoption, value realization, retention, expansion, executive engagement, and customer health through scalable success frameworks and data-driven operations. Partners with Product, Engineering, Sales, and Renewals to influence roadmap and go-to-market priorities. Owns hiring, coaching, enablement, performance metrics, and customer outcomes across multiple countries, with travel up to 25%.

Own first-level B2B SaaS support for Owkin’s K-Pro AI research platform. Triage tickets, diagnose technical issues, manage SLAs, communicate with clients, escalate problems, track support metrics, maintain the knowledge base, and identify recurring issues. The role also improves support workflows through AI-assisted triage, routing, response drafting, and knowledge retrieval while partnering with engineering, product, customer success, and operations teams.

Own a high-volume UK and EMEA B2B SaaS customer portfolio, driving retention, renewals, upsell, and cross-sell growth. Responsibilities include success planning, QBRs, value reviews, health monitoring, risk mitigation, customer relationship management, and collaboration with Product, Support, Solutions, and Marketing. The role requires adapting engagement models across SMB and Enterprise customers while managing priorities independently in a remote environment.

Own a portfolio of high-value brand accounts, driving retention, renewals, adoption, upsell, cross-sell, and revenue growth. Build account plans, run commercial QBRs, manage client relationships, identify risks and opportunities, support campaign success, and communicate insights to Sales, Product, and Partnerships. The role requires data-informed prioritization, strong commercial conversations, disciplined CRM management, and proactive process building in a remote SaaS environment.

Manage customer accounts to drive adoption, value realization, renewals, and expansion of Exostar solutions. Lead operational reviews, coordinate resolution of customer issues, provide proactive updates, and collaborate with internal teams on service delivery and support contracts. Mentor junior Customer Success team members and help develop performance metrics and effectiveness tools.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Manage complex enterprise customer accounts across EMEA, driving product adoption, value realization, retention, expansion, and renewals. Analyze customer usage and data, lead planning and roadmap discussions, coordinate internal teams to resolve technical issues, and advocate for customers. Build relationships with technical and executive stakeholders, provide software best practices, identify risks and opportunities, and guide customers through evolving revenue and contract management processes.

Leads EMEA Customer Success Managers serving complex global enterprise customers. Drives customer retention, expansion, methodology adherence, business outcomes, and customer advocacy while partnering cross-functionally with Go-To-Market, Product, Services, and Support teams. Coaches leaders, uses data to improve processes, manages ambiguity, and builds trusted executive-level relationships. Requires extensive enterprise B2B SaaS customer success leadership and strong business, technical, and communication skills.

Lead customer success across EMEA as the first regional hire, personally managing strategic accounts while building and scaling the CSM team. Own onboarding, adoption, value realization, executive relationships, retention, expansion, GRR, NRR, and time-to-value outcomes. Partner with commercial, global CS, product, delivery, and project management teams. The role requires deep MDR or managed security services experience, player-coach leadership, enterprise CISO engagement, and London-based availability across EMEA time zones.

Own and strategically manage a complex SaaS customer portfolio, driving adoption, value realization, renewals, retention, and expansion. Lead executive business reviews, negotiate renewals, identify growth opportunities, and advise customers on cybersecurity outcomes. Maintain forecasting and CRM hygiene, use AI-assisted workflows, collaborate with account executives, mentor junior CSMs, and contribute to scalable playbooks and team initiatives.

Manage strategic enterprise customer relationships, governance models, success plans, adoption, renewals, and expansion opportunities. Partner with Sales, Renewals, and cross-functional teams to align Kinaxis solutions with customer supply-chain objectives, track account health and KPIs, mitigate risks, manage escalations, and drive measurable business value. Engage executive stakeholders and travel globally up to 20% as needed.

Manage a portfolio of EMEA mid-market customers as a post-sales technical advisor. Drive onboarding, adoption, value realization, retention, renewals, and expansion for the NodeZero cybersecurity platform. Partner with security and IT teams to interpret pentest results, prioritize remediation, and guide offensive security strategies. Conduct business reviews, cultivate executive champions, document customer health, relay feedback internally, and create scalable training and success materials.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Leads a Customer Success team responsible for adoption, value realization, renewals, churn reduction, and expansion across enterprise B2B SaaS accounts. Manages team performance, coaching, hiring, forecasting, customer success processes, KPIs, and cross-functional collaboration with Sales, Renewals, Support, Product, Services, and Marketing. Uses customer data and success platforms to identify risk, drive outcomes, improve retention, and protect recurring revenue.

Own strategic, high-value customer and partner accounts as the primary relationship leader. Build executive relationships, guide renewals and expansions, communicate business value, identify risks and opportunities, and coordinate Sales, Delivery, Product, governance, and technical teams. Serve as a trusted advisor to senior stakeholders while advocating for customer outcomes and commercial objectives. Regularly engage customers through meetings, calls, and travel.

The Customer Success Manager will support Censys customers across EMEA and government accounts. The provided description contains no specific responsibilities, qualifications, compensation, travel, clearance, or sponsorship details.

Owns the success strategy for a portfolio of complex B2B SaaS customers. Responsibilities include developing success and account plans, leading executive reviews and adoption workshops, analyzing customer health and usage data, managing risks, supporting renewals and expansions, and demonstrating measurable business value. The role partners with Account Management, Product, Engineering, Services, and Support while building relationships across customer functions and using AI-driven customer intelligence tools.

Own a small portfolio of strategic enterprise B2B SaaS customers, building executive relationships, leading business reviews, developing account plans, driving retention and expansion, managing escalations, and coordinating internal teams. The role also brings customer feedback into product discussions, shapes the enterprise customer experience, and coaches peers through complex situations. It is an individual contributor position with occasional travel to customer meetings.

Manage sponsor, exhibitor, and strategic partner relationships from onboarding through post-event review. Ensure branding, activations, guest passes, speaking opportunities, AV requests, and other deliverables are completed accurately and on time. Coordinate with Sales, Marketing, Content, Operations, and vendors while addressing sponsor queries, tracking inventory, supporting renewals, and identifying upsell opportunities. Success is measured through retention, renewal and upsell revenue, satisfaction, NPS, and delivery performance.

Supports customer onboarding, service requests, ticket coordination, billing assurance, customer intake, compliance forms, and account-related commercial activities. Partners with Sales, Customer Success, Finance, Legal, and InfoSec teams to resolve issues, improve satisfaction, retain and expand revenue, track customer metrics, and report trends to management.