About Nerdio
At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.
We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.
Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.
Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.
We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.
About the role
As a Customer Account Manager, you own the full post-sale relationship for a book of Corporate accounts — driving value realization, account health, and renewals while proactively surfacing expansion opportunities. You are the customer’s primary point of contact from the moment a deal closes through onboarding, ongoing value delivery, expansion, and renewal.
What you'll do
- Own the strategic customer relationship post-sale. Serve as the primary post-sale customer touchpoint for Corporate accounts, focused on outcomes, relationship health, and business alignment.
- Drive onboarding and adoption. Build and align on an onboarding plan with the customer and internal teams (Technical Account Managers, Account Executives, Solutions Engineers, and Training) so accounts see value quickly.
- Lead Executive Business Reviews. Deliver EBRs that connect progress to goals, align on roadmap, and keep the right stakeholders engaged on a regular cadence.
- Monitor account health. Use data driven insights and engagement signals to flag risk or satisfaction gaps before they escalate, and coordinate mitigation.
- Surface and route expansion opportunities. Identify qualified upsell and cross-sell opportunities and collaborate with the Account Executive, growing the value of your book over time.
- Lead the commercial renewal motion. Validate value early, partner with Account Executives on expansion plays, and own the process through signatures.
- Drive advocacy and reference activity. Build customer testimonials, case studies, and community engagement, including Training Camps and the Customer Advisory Board.
Qualifications
- Software background in an XaaS business such as SaaS, PaaS, or IaaS, with a preference for candidates experienced in managing customer relationships across IT Operations, Finance, and Software Engineering.
- Experience in contract negotiation and conflict resolution.
- Demonstrated experience in customer relationship management, including developing and fostering relationships at all levels within customer organizations — ideally within the Enterprise segment.
- Proven ability to facilitate executive-level business reviews (QBRs/EBRs) and build relationships with VP-level and above stakeholders, following a LAER model (land, adopt, expand, retain).
- Ability to recognize, qualify, and route expansion opportunities to the right owner.
- Accurate forecasting skills and a strong understanding of the customer base and account health signals.
- Ability to articulate a value proposition with a technical theme.
- Comfortable using AI tools to work more efficiently across account research, prep, and reporting — freeing up time for higher-value customer conversations.
Required experience
- 2-4 years of experience in a customer success or account management role, preferably within the technology industry.
- Proficient understanding of cloud computing, IT services, or related fields.
- Demonstrated ability to build and maintain strong relationships with customers, ensuring their success and satisfaction.
- Experience managing customer accounts end-to-end, including handoffs, onboarding, renewals, and escalations. Exceptional collaboration skills with TAMs and Sales to drive value faster.
- Skilled in using customer relationship management (CRM) software and other relevant tools.
- Understanding of customer success metrics (GRR, NRR) and the ability to analyze data to drive insights.
Preferred experience
- Familiarity with Virtual Desktop Infrastructure (VDI), the Microsoft Azure ecosystem, and cloud services.
- Knowledge of IT project management methodologies and best practices.
Benefits and Incentives
- Competitive Base + Commission Plan
- Stock Options
- Health and Welfare Plans*
- Life and Disability Plans*
- Retirement Plan*
- Unlimited Flexible Paid Time Off......including your birthday off!
- Collaborative Team Culture
* Benefits for international employees, outside the US, vary by country.
Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Skills Required
- Software background in an XaaS business such as SaaS, PaaS, or IaaS
- Experience managing customer relationships across IT Operations, Finance, and Software Engineering
- Experience in contract negotiation and conflict resolution
- Customer relationship management experience, ideally with enterprise customers
- Experience facilitating executive-level QBRs or EBRs and engaging VP-level stakeholders
- Ability to recognize, qualify, and route expansion opportunities
- Accurate forecasting skills and understanding of customer account health signals
- Ability to articulate a value proposition with a technical theme
- Comfort using AI tools for account research, preparation, and reporting
- 2-4 years of experience in customer success or account management
- Proficient understanding of cloud computing, IT services, or related fields
- Ability to build and maintain strong customer relationships
- Experience managing customer accounts end-to-end, including onboarding, renewals, and escalations
- Strong collaboration skills with Technical Account Managers and Sales
- Proficiency with CRM software and relevant tools
- Understanding of customer success metrics including GRR and NRR, with data analysis ability
- Familiarity with VDI, Microsoft Azure, and cloud services
- Knowledge of IT project management methodologies and best practices
Nerdio Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nerdio and has not been reviewed or approved by Nerdio.
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Strong & Reliable Incentives — Sales compensation offers meaningful upside through variable pay and accelerators when targets are achieved. Top performers in sales are described as reaching substantially higher total earnings.
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Leave & Time Off Breadth — Policies include unlimited vacation, flexible time off, paid holidays, bereavement leave, paid volunteer time, and a dedicated birthday day off. This breadth signals support for work-life balance beyond standard offerings.
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Healthcare Strength — Coverage spans medical, dental, vision, disability, life insurance, mental health benefits, and wellness programs. Health offerings are positioned as comprehensive within a well-rounded benefits package.
Nerdio Insights
What We Do
Nerdio is a premier software solution provider, supporting organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Managed Service Providers (MSPs) and enterprise organizations all over the world to add value on top of their existing Microsoft investments like Azure Virtual Desktop, Windows 365, and Microsoft Intune. Our software helps MSPs and IT pros price, deploy, manage, and optimize Azure Virtual Desktop (AVD) and Windows 365. We believe in knowledge and clarity. We obsess over all things Microsoft Azure, including Azure Virtual Desktop (AVD) and Windows 365, and are the industry leader in creating breakthrough enterprise-grade technologies that extend Microsoft's native products.
Why Work With Us
Nerdio promotes a culture of collaboration, learning, and support. The company gives employees the chance to work closely with leadership and across departments. We operate at the cutting edge of cloud computing, focusing on simplifying complex cloud environments. Employees get the chance to work with Microsoft Azure and other leading technologies.
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