Top Customer Service Jobs in Glasgow

Manage a portfolio of UK transport operator and authority accounts, own day-to-day success and long-term outcomes, handle escalations and onboarding, run training and reviews, use product usage data to spot risks and opportunities, feed customer insight to Product/Engineering, and identify growth opportunities with Account Managers.

Manage a portfolio of mid-market gaming clients to drive Helpshift adoption, retention, and growth. Act as product expert and strategic advisor, run data-driven success programs, produce QBRs and roadmaps, advocate for customers cross-functionally, and support commercial upsell opportunities while handling multiple accounts and projects.

Lead and mentor a team of 8–12 Customer Success Managers to improve onboarding, retention, and lifetime value. Handle escalations, refunds/chargebacks, coach CSMs on objection handling, monitor KPIs, refine processes and SOPs, collaborate with Sales/Marketing, and provide daily reporting.