Top Customer Service Jobs in Glasgow

Serve as a trusted post-sales advisor for strategic customers: troubleshoot complex configurations, drive product adoption, deliver trainings and business reviews, coach TAMs, advocate customer needs to support and product teams, and document best practices to maximize Dynatrace value.

Manage a book of customers to drive adoption, retention, and growth by turning pre-sales plans into measurable outcomes. Guide customers on GitLab best practices, CI/CD and DevSecOps workflows, liaise with Support/Product/Engineering, handle escalations, and remain current on GitLab releases and platform capabilities.

Own and investigate complex technical customer escalations end-to-end; partner with CX Engineering and Product to diagnose and validate solutions; lead customer calls; produce clear investigation documentation and playbooks; identify recurring issues and contribute to automation and AI initiatives while mentoring other CX specialists.

Serve as a technical, consultative advisor to post-sales customers to drive GitLab adoption, retention, and growth. Translate pre-sales plans into success plans, guide on DevSecOps best practices and CI/CD, manage escalations, coordinate with Support/Product/Engineering, onboard customers, and track outcomes against KPIs.

Drive adoption and renewals of Dynatrace SaaS/Managed products for assigned accounts by enabling technical onboarding, conducting regular account reviews, coordinating with sales, escalating issues, identifying growth opportunities, and acting as a customer advocate and trusted advisor to preserve and grow subscription revenue.

Manage a portfolio of SaaS accounts to drive renewal and expansion by building account-specific relationship frameworks, success plans, and stakeholder engagement. Act as trusted advisor, protect revenue, mitigate churn, meet retention and CSAT/NPS KPIs, enable product adoption, and collaborate cross-functionally with Product, Development, Marketing, and Sales.

Own post-sale customer relationships: lead onboarding, drive product adoption and AI-driven automation, manage renewals and expansions, advocate customer needs cross-functionally, conduct business reviews, and travel to build high-impact relationships.

Manage post-sale customer relationships to ensure retention and value realization from the SailPoint platform. Deliver verified outcomes, coach clients on identity and access use cases, monitor usage and risks, coordinate delivery partners, drive renewals and advocacy, and identify expansion opportunities.

Lead customer complaints, escalations and service improvements while managing a planning and administration team. Use customer feedback and performance data to drive continuous improvement, deliver community improvement and social value projects, build partnerships with charities and stakeholders, manage fundraising and engagement events, and support operational managers to resolve recurring issues and improve customer outcomes.

Act as a trusted product specialist to onboard and train legal firms on LEAP software, drive adoption, monitor customer health, resolve issues, and support renewals and retention through onsite and remote engagement.

Provide post-sales technical consultancy and solution guidance for GitLab, driving adoption, renewals, and expansion. Deliver architecture and best-practice recommendations, run demos and workshops, align with account teams, and develop reusable enablement assets while maintaining specialty competency in relevant technologies.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Lead and develop an Enterprise Customer Success team to drive renewals, expansion, and advocacy. Build account-specific success frameworks, assess customer health, mitigate churn risks, collaborate cross-functionally, and use data and analytics to meet retention and expansion KPIs.

Drive adoption, retention, and expansion for strategic Voice AI accounts. Own onboarding through renewal, lead business reviews, monitor health metrics, act as customer advocate, and collaborate cross-functionally to ensure value and identify upsell opportunities.

The Customer Success Lead will manage a team of Customer Success Managers, ensuring operational excellence, customer satisfaction, and team development, while also driving retention and expansion goals.

Manage a portfolio of UK Mid-Market and Enterprise customers to drive retention, adoption, renewals, and expansion. Lead onboarding, deliver bespoke reporting and compliance solutions, advise on UK media and licensing requirements, conduct executive reviews, influence product and go-to-market via customer insights, negotiate renewals, and represent Muck Rack at events. Collaborate cross-functionally to achieve revenue and adoption targets and support UK market growth.

The Customer Support Engineer will provide technical support for customers using Zimperium's mobile security solutions, ensuring satisfaction and resolving issues in collaboration with internal teams.

Provide Tier 2 technical support for paying customers, owning escalations through resolution. Troubleshoot complex networking, VPN, SSO, and Kubernetes issues; manage ticket SLAs; mentor Tier 1; collaborate with Product and Engineering to resolve root causes and improve the user experience.

As a Customer Success Manager, you'll advise global brands on leveraging AI solutions for social engagement, manage renewals and upsells, and optimize strategies to improve client retention and satisfaction.

Proactively retain at-risk customers by running retention conversations, resolving service issues, creating improvement plans, coordinating internal teams, managing high-value accounts, and cross-selling solutions to rebuild trust and reduce churn.

Lead and scale the end-to-end Customer Success organization for a fast-growing B2B SaaS (payments) company. Build processes, tooling, KPIs, onboarding, account management, and knowledge base; manage customer relationships and executive briefings; collaborate cross-functionally; hire and mentor a high-performing CS team to drive adoption, retention, and measurable value.

As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.

The role involves engaging with customers, addressing their inquiries, and contributing to the company's mission of enhancing customer relationships.

As a Customer Relations Executive at Hempel, you will engage with clients, support customer needs, and contribute to a diverse team aimed at making an impact.

The Customer Relations Executive will engage with customers, contribute ideas, and support organizational growth in the chemicals industry.