Top Customer Service Jobs in Glasgow

Own post-sale customer relationships: lead onboarding, drive product adoption and AI-driven automation, manage renewals and expansions, advocate customer needs cross-functionally, conduct business reviews, and travel to build high-impact relationships.

Manage a portfolio of enterprise customers to drive adoption of the Tufin platform and Guided Success service. Develop and execute adoption plans, monitor customer health and success metrics, coordinate cross-functional teams, lead reviews and escalations, support renewals and expansion, and represent customer feedback to Product and internal stakeholders.

Manage post-sale customer relationships to ensure retention and value realization from the SailPoint platform. Deliver verified outcomes, coach clients on identity and access use cases, monitor usage and risks, coordinate delivery partners, drive renewals and advocacy, and identify expansion opportunities.

Serve as a trusted post-sales advisor for strategic customers: troubleshoot complex configurations, drive product adoption, deliver trainings and business reviews, coach TAMs, advocate customer needs to support and product teams, and document best practices to maximize Dynatrace value.

Serve as primary operational owner for strategic customers: lead onboarding, training, implementations, operational reviews, and fraud analysis. Drive adoption, deliver projects, provide insights, support renewals/expansions, and act as trusted advisor across multiple time zones.

Lead an enterprise Customer Success portfolio of ~5 strategic, high-value SaaS customers. Drive retention, expansion, account strategy, executive stakeholder relationships, escalations, and cross-functional coordination while shaping customer experience and coaching peers.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Own and investigate complex technical customer escalations end-to-end; partner with CX Engineering and Product to diagnose and validate solutions; lead customer calls; produce clear investigation documentation and playbooks; identify recurring issues and contribute to automation and AI initiatives while mentoring other CX specialists.

Proactively retain at-risk customers by running retention conversations, resolving service issues, creating improvement plans, coordinating internal teams, managing high-value accounts, and cross-selling solutions to rebuild trust and reduce churn.

Serve as a technical, consultative advisor to post-sales customers to drive GitLab adoption, retention, and growth. Translate pre-sales plans into success plans, guide on DevSecOps best practices and CI/CD, manage escalations, coordinate with Support/Product/Engineering, onboard customers, and track outcomes against KPIs.

Manage a portfolio of SaaS accounts to drive renewal and expansion by building account-specific relationship frameworks, success plans, and stakeholder engagement. Act as trusted advisor, protect revenue, mitigate churn, meet retention and CSAT/NPS KPIs, enable product adoption, and collaborate cross-functionally with Product, Development, Marketing, and Sales.

Provide multilingual (Italian/French) customer support across phone, email, chat and CRM; onboard and train B2B customers via video, create knowledge-base content, monitor usage, collaborate with internal teams, and meet SLA and CSAT targets.

Manage post-sale customer relationships for Revvity Signals, driving adoption, usage, and outcomes. Act as primary advisor, coordinate cross-functional teams (Product, Services, Support, Cloud), oversee implementations, identify growth and renewal risks, and ensure proactive communication to deliver measurable customer value.

Provide bilingual (French/English) customer support across email, phone and digital channels for a B2B SaaS healthcare platform. Own tickets end-to-end, support onboarding and training, create knowledge articles, surface product feedback to Product and Engineering, monitor queues, identify trends and use AI tools to improve productivity while maintaining empathetic, high-quality support.

Manage a portfolio of customers to ensure satisfaction, retention, and growth. Build trusted relationships, run QBRs, assess account health, mitigate risks, create strategic success plans, identify upsell opportunities, and relay customer feedback to Product.

The Technical Customer Success Manager will manage strategic enterprise accounts, ensuring adoption, performance, and growth, while collaborating with customer teams to optimize solutions on Nash's platform.

The Customer Success Engineer will support enterprise clients in integrating and optimizing Nash's platform through technical guidance and problem-solving. Responsibilities include troubleshooting, designing solutions, and enhancing customer outcomes with a strong focus on API integrations and performance analytics.

Assist authors and publishing professionals by offering support, reviewing projects, optimizing user engagement, maintaining FAQs, and suggesting product improvements.

Manage post-sale relationships for a designated EMEA account base, driving renewals, upsell/cross-sell, onboarding, adoption, and customer advocacy. Collaborate with sales, solutions architects, and internal teams, report on customer health and opportunities (SFDC), and act as trusted advisor to maximize retention and revenue.

Provide training, consultancy, and managed services to schools and partners to optimise use of Arbor MIS. Deliver online and in-person training, design services, troubleshoot issues, conduct system audits, maintain training materials, and travel to client sites to support implementation and adoption.

Lead Customer Experience and Reporting & Insight teams to translate customer feedback and performance data into actionable improvements. Champion the Voice of the Customer, validate operational performance with frontline engagement, identify root causes, influence stakeholders, and drive measurable improvements in customer outcomes, regulatory performance, and operational excellence.

Manage enterprise customer relationships, drive procurement success, advise on product adoption, and enhance customer satisfaction through collaboration and problem-solving.

Lead strategic customer success for French and Benelux enterprise accounts, drive six-figure renewals and expansion, create and execute success/account plans demonstrating ROI, build executive relationships, prevent churn through mitigation plans, improve adoption and CS processes, and collaborate cross-functionally to champion customer needs.

Manage a portfolio of B2B SaaS customers to drive onboarding, adoption, measurable outcomes, renewal confidence, and expansion. Proactively engage using telemetry and structured lifecycle motions, coordinate cross-functional teams, surface risks and growth signals, and apply GenAI tools to improve planning and communication.

Proactively identify at-risk customers, resolve root-cause issues, rebuild trust, and retain revenue by handling challenging conversations professionally. Build lasting relationships, understand customer needs, and hit retention targets while demonstrating empathy, resilience, and commercial awareness.