Top Customer Service Jobs in Glasgow

Own premium technical and strategic support for enterprise B2B SaaS customers. Build knowledge of customer configurations and business goals, lead planning and training sessions, investigate complex issues, coordinate escalations, and maintain proactive communication. Partner with Customer Success, Product, Engineering, and Implementation teams during critical HR cycles and module launches. Identify recurring issues, improve processes, create documentation, and help enhance support through AI and automation.

Leads GitLab’s EMEA Customer Success Management and Customer Success Engineering organizations. Sets regional strategy, integrates relationship and technical teams, drives adoption and measurable outcomes, oversees customer health, renewals and expansion support, improves operational performance, and develops distributed leadership teams. Partners cross-functionally with Sales, Product, Engineering, Professional Services, Support, and Marketing to deliver consistent enterprise customer value.

Owns the success strategy for a portfolio of complex B2B SaaS customers. Responsibilities include developing success and account plans, leading executive reviews and adoption workshops, analyzing customer health and usage data, managing risks, supporting renewals and expansions, and demonstrating measurable business value. The role partners with Account Management, Product, Engineering, Services, and Support while building relationships across customer functions and using AI-driven customer intelligence tools.

Own a small portfolio of strategic enterprise B2B SaaS customers, building executive relationships, leading business reviews, developing account plans, driving retention and expansion, managing escalations, and coordinating internal teams. The role also brings customer feedback into product discussions, shapes the enterprise customer experience, and coaches peers through complex situations. It is an individual contributor position with occasional travel to customer meetings.

Manage a strategic international customer portfolio by driving value realization, product adoption, renewals, retention, and expansion. Build executive relationships, lead solution assessments and business reviews, coordinate internal resources to resolve challenges, and maintain account plans and health metrics in Gainsight. Provide customer insights, develop success stories, support advocacy initiatives, and communicate recommendations to leadership. The role requires fluent French and English, strong technical comprehension, presentation skills, and experience aligning complex software solutions with customer objectives.

Manage a portfolio of enterprise customers to drive adoption of the Tufin platform and Guided Success service. Develop and execute adoption plans, monitor customer health and success metrics, coordinate cross-functional teams, lead reviews and escalations, support renewals and expansion, and represent customer feedback to Product and internal stakeholders.

Serve as a trusted executive advisor to strategic enterprise customers, driving adoption, measurable business outcomes, and expansion. Lead Customer Success Plans, complex transformation programs, and AI enablement. Mitigate risk, advocate customer needs internally, and collaborate cross-functionally with sales, product, support, and advisory teams to maximize long-term value.

Leads geographically dispersed customer solutions and professional services teams, overseeing solutioning, project delivery, engineering, and operations. Ensures customer engagements are delivered on time, within budget, and at high quality while managing resources, methodologies, profitability, escalations, and continuous improvement. Builds team capability, coaches leaders, standardizes global practices, supports customer training, and partners with business units on customer requirements and product enhancements.

Own technical customer success for Veeam enterprise and commercial accounts. Lead onboarding, adoption, optimization, protection planning, migrations, recovery simulations, resilience assessments, and quarterly reporting. Identify churn risks, support renewals and expansions, build technical business cases, and engage executive stakeholders. Partner with Sales and Customer Success leadership on account strategy, commercial terms, and measurable customer outcomes across the Veeam Data Platform.

Manage an EMEA portfolio of B2B SaaS customers from onboarding through adoption, renewal, and expansion. Build trusted customer relationships, drive platform usage and measurable outcomes, monitor customer health in Gainsight, lead business reviews, identify upsell opportunities, and collaborate with Product, Engineering, Support, channel partners, and dealers. The role requires bilingual communication, remote cross-country collaboration, and travel for customer needs, events, and team meetups.

Own the customer success strategy for Sirona’s radiology software customers, including retention, adoption, expansion, onboarding partnership, executive relationships, health scoring, renewals, and customer advocacy. Build scalable processes, tooling, metrics, and a hiring plan for the future Customer Success organization while representing customer needs across Product, Sales, Implementation, and Support.

Support SMB and MME customers through activation, adoption, growth, and retention. Resolve escalated inquiries, provide AI and platform guidance, identify at-risk customers, execute proactive engagement strategies, host customer sessions, and increase automated resolutions. Use internal tools, AI, automation, and data-driven insights to manage customer relationships at scale while collaborating with Professional Services, Sales, Product, Engineering, Marketing, and Revenue Operations.

Provide hands-on technical leadership for post-sales customer deployments of an AI security and governance platform. Translate use cases into configurations, integrations, automations, workflows, and production-readiness plans. Diagnose complex technical issues, guide API and scripting integrations, lead customer workshops, create reusable runbooks, and coordinate escalations with Support and Engineering. The role partners across Customer Solutions, Product, Research, Security, and Support to drive scalable technical adoption.

Own the full customer lifecycle across EMEA, including onboarding, adoption, training, renewals, and customer engagement. Build proactive customer relationships, identify upsell and cross-sell opportunities, coordinate issue resolution, and collaborate with support, sales, product, and engineering teams. Track success metrics, communicate customer feedback internally, and help customers achieve business value from Filigran’s cybersecurity solutions.

Own and grow a portfolio of B2B customers, driving retention, account expansion, customer satisfaction, and product adoption. Build trusted relationships, become a product expert, support onboarding with implementation teams, identify upsell and cross-sell opportunities, resolve customer challenges, improve processes, and use AI to enhance customer experience. The role also contributes to customer success strategy, documentation, and team development in a remote-first fintech environment.

Manage and grow enterprise customer relationships across an assigned portfolio. Responsibilities include customer engagement, product optimization, renewals, churn prevention, upselling, cross-selling, account planning, stakeholder consultation, demonstrations, contract negotiation, and coordination with internal teams. The role requires understanding customers’ business goals and technical needs, advocating for solutions, and traveling to customer meetings and conferences as needed.

Serves as the primary liaison between customers and internal operations, IT, and finance teams. Manages complex service solutions, customer business reviews, SLAs, documentation, invoice audits, accounts receivable issues, and service improvements. Partners with leadership on business transformation, operational efficiency, financial accuracy, strategic recommendations, and growth opportunities while maintaining strong customer relationships.

Provide post-sales technical leadership, guide enterprise customers through platform adoption, resolve technical issues, and advise on networking technologies. Collaborate with Product Management, Engineering, Sales, and Marketing while serving as a subject matter expert. The role requires customer-facing networking experience, strong communication and troubleshooting skills, and knowledge of multiple network vendors. Remote work is available with 10–20% travel for customer and internal meetings.

Own enterprise customer success across Central and Eastern Europe, driving onboarding, platform adoption, technical enablement, renewals, upsells, and multi-product expansion. Analyze usage and performance signals to remove adoption barriers and demonstrate measurable value. Partner with Sales, Engineering, and leadership to generate durable revenue growth. Build the region’s first dedicated Customer Success function while supporting complex AI, developer tools, and B2B SaaS deployments.

Own post-purchase customer success for real estate investor buyers. Responsibilities include onboarding, activation, account health scoring, retention and churn management, escalations, refund resolution, customer feedback analysis, reporting, and building playbooks from scratch. The role partners with sales, support, product, engineering, and analytics while directly owning retention metrics and working at least four hours daily with US Eastern Time.

Reviews and evaluates customer support, customer success, and service delivery documents and work products. Assesses accuracy, clarity, completeness, consistency, and practical relevance; identifies errors and improvement opportunities; and provides structured, actionable feedback using established guidelines. The role requires strong written communication, analytical judgment, attention to detail, independent work, and customer-centric evaluation skills.

Manage strategic customer relationships and guide clients through digital experience transformation using the Bloomreach platform. Advise leadership and delivery teams, demonstrate business value, develop digital experience roadmaps, promote innovative solutions, and own customer satisfaction. Collaborate with Account Management, Product, Technical Services, Business Services, and Support while sharing customer feedback internally.

Manage enterprise customer relationships, develop strategic account plans, drive satisfaction, retention, and growth, and serve as a trusted advisor on compliance and AI. Collaborate cross-functionally to solve customer problems, identify trends through data, support successful outcomes, and develop scalable customer success processes and playbooks.

Own relationships with 40–50 enterprise EMEA clients, leading onboarding, product adoption, usage monitoring, renewals, and account expansion. Help build scalable customer success playbooks, manage NRR and GRR KPIs, and contribute to team OKRs. The role requires demonstrating value for technical SaaS products, navigating complex stakeholder environments, solving customer challenges, and driving commercial outcomes.

Manage a global pooled customer portfolio, supporting post-sales engagement, renewals, upsells, adoption, and user expansion. Forecast and close renewal opportunities, maintain accurate CRM pipeline records, use digital and one-to-many engagement strategies, collaborate with channel partners, and develop customer advocacy through references, case studies, and events. The role requires strong administration, communication, presentation, and SaaS renewal skills.