Top Customer Service Jobs in Glasgow

Serve as a trusted post-sales advisor for strategic customers: troubleshoot complex configurations, drive product adoption, deliver trainings and business reviews, coach TAMs, advocate customer needs to support and product teams, and document best practices to maximize Dynatrace value.

Serve as primary operational owner for strategic customers: lead onboarding, training, implementations, operational reviews, and fraud analysis. Drive adoption, deliver projects, provide insights, support renewals/expansions, and act as trusted advisor across multiple time zones.

Provide technical and operational support for ~200 enterprise accounts: monitor platform health, prepare QBR data, perform advanced user administration and SSO/SCIM integration setup, triage tier-1/2 tickets, manage escalations, produce custom BI reports, audit data lifecycles, and create documentation to improve self-service and reduce ticket volume.

Lead an enterprise Customer Success portfolio of ~5 strategic, high-value SaaS customers. Drive retention, expansion, account strategy, executive stakeholder relationships, escalations, and cross-functional coordination while shaping customer experience and coaching peers.

Provide post-sales technical consultancy and solution guidance for GitLab, driving adoption, renewals, and expansion. Deliver architecture and best-practice recommendations, run demos and workshops, align with account teams, and develop reusable enablement assets while maintaining specialty competency in relevant technologies.

Manage a portfolio of enterprise customers to drive adoption of the Tufin platform and Guided Success service. Develop and execute adoption plans, monitor customer health and success metrics, coordinate cross-functional teams, lead reviews and escalations, support renewals and expansion, and represent customer feedback to Product and internal stakeholders.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Manage a book of customers to drive adoption, retention, and growth by turning pre-sales plans into measurable outcomes. Guide customers on GitLab best practices, CI/CD and DevSecOps workflows, liaise with Support/Product/Engineering, handle escalations, and remain current on GitLab releases and platform capabilities.

Own and investigate complex technical customer escalations end-to-end; partner with CX Engineering and Product to diagnose and validate solutions; lead customer calls; produce clear investigation documentation and playbooks; identify recurring issues and contribute to automation and AI initiatives while mentoring other CX specialists.

Proactively retain at-risk customers by running retention conversations, resolving service issues, creating improvement plans, coordinating internal teams, managing high-value accounts, and cross-selling solutions to rebuild trust and reduce churn.

Serve as a technical, consultative advisor to post-sales customers to drive GitLab adoption, retention, and growth. Translate pre-sales plans into success plans, guide on DevSecOps best practices and CI/CD, manage escalations, coordinate with Support/Product/Engineering, onboard customers, and track outcomes against KPIs.

Manage a portfolio of SaaS accounts to drive renewal and expansion by building account-specific relationship frameworks, success plans, and stakeholder engagement. Act as trusted advisor, protect revenue, mitigate churn, meet retention and CSAT/NPS KPIs, enable product adoption, and collaborate cross-functionally with Product, Development, Marketing, and Sales.

Own post-sale customer relationships: lead onboarding, drive product adoption and AI-driven automation, manage renewals and expansions, advocate customer needs cross-functionally, conduct business reviews, and travel to build high-impact relationships.

Manage post-sale customer relationships to ensure retention and value realization from the SailPoint platform. Deliver verified outcomes, coach clients on identity and access use cases, monitor usage and risks, coordinate delivery partners, drive renewals and advocacy, and identify expansion opportunities.

Lead Customer Experience and Reporting & Insight teams to translate customer feedback and performance data into actionable improvements. Champion the Voice of the Customer, validate operational performance with frontline engagement, identify root causes, influence stakeholders, and drive measurable improvements in customer outcomes, regulatory performance, and operational excellence.

Lead strategic customer success for French and Benelux enterprise accounts, drive six-figure renewals and expansion, create and execute success/account plans demonstrating ROI, build executive relationships, prevent churn through mitigation plans, improve adoption and CS processes, and collaborate cross-functionally to champion customer needs.

Manage a portfolio of B2B SaaS customers to drive onboarding, adoption, measurable outcomes, renewal confidence, and expansion. Proactively engage using telemetry and structured lifecycle motions, coordinate cross-functional teams, surface risks and growth signals, and apply GenAI tools to improve planning and communication.

Manage a portfolio of Workday support clients, ensure customer satisfaction and success, act as escalation point, drive renewals/change orders, collaborate on roadmap and delivery, manage risks, financial health, and stakeholder communications.

Proactively identify at-risk customers, resolve root-cause issues, rebuild trust, and retain revenue by handling challenging conversations professionally. Build lasting relationships, understand customer needs, and hit retention targets while demonstrating empathy, resilience, and commercial awareness.

Manage SMB customer accounts to drive adoption and optimization of Mindbody products. Monitor customer health, provide proactive support and education, handle challenging conversations, identify upsell opportunities, and produce reporting and insights to reduce churn and increase satisfaction.

Own technical and commercial outcomes for UK & Ireland customers: onboarding, enablement, production deployment advice, monitor usage/performance, drive renewals, expansion and cross-sell, and collaborate with Sales, Engineering, Product, and Marketing to convert technical wins into revenue.

Manage Enterprise customers to drive activation, adoption, retention and expansion. Provide product training, monitor usage and customer health, mitigate risk, negotiate renewals, deliver account reviews, and collaborate cross-functionally to improve customer experience and inform product and content development.

Manage a portfolio of UK transport operator and authority accounts, own day-to-day success and long-term outcomes, handle escalations and onboarding, run training and reviews, use product usage data to spot risks and opportunities, feed customer insight to Product/Engineering, and identify growth opportunities with Account Managers.

Manage a portfolio of mid-market gaming clients to drive Helpshift adoption, retention, and growth. Act as product expert and strategic advisor, run data-driven success programs, produce QBRs and roadmaps, advocate for customers cross-functionally, and support commercial upsell opportunities while handling multiple accounts and projects.

Manage onboarding, adoption, retention, and expansion for a portfolio of legal customers. Act as trusted advisor to legal teams, run trainings, identify upsell opportunities, reduce churn, and collaborate with Product and Support to improve processes and customer outcomes.