Top Customer Service Jobs in Glasgow

The Customer Success Manager will manage up to 30 mid-market customers, driving engineering transformation and ensuring effective use of the DX platform throughout the customer lifecycle.

The Senior Customer Success Manager will oversee customer onboarding and lifecycle, ensuring alignment with their strategic goals while enhancing their experience with our cybersecurity solutions.

Manage enterprise customer relationships, ensuring onboarding and success with the platform. Collaborate with internal teams and stakeholders to drive account growth and customer satisfaction in the cybersecurity domain.

The Manager of Customer Success EMEA Scale will lead a team focusing on high-volume mid-market customers, optimizing engagement strategies, and driving productivity through automation and AI. Responsibilities include coaching, performance management, and improving retention and expansion outcomes with a focus on scalable systems.

The Director of Customer Value Architects manages a team focused on customer onboarding and maximizing investment value, collaborating with sales to drive adoption and minimize churn.

The Customer Value Architect drives customer onboarding and adoption of Falcon Flex, ensuring value realization and minimizing churn. They analyze business value, conduct executive reviews, and support account growth through strategic planning and customer relationship management.

Manage the customer lifecycle for UK Defence clients, ensuring successful onboarding, communication, strategy alignment, and identifying upsell opportunities while maintaining customer satisfaction.

As a Principal Customer Success Manager, you'll own a portfolio of strategic customers, enhancing relationships and driving customer outcomes for long-term success while collaborating with various stakeholders.

The Customer Success Manager drives adoption and engagement for SMB clients through scalable, tech-enabled initiatives and AI-driven tools, ensuring client satisfaction and value realization.

The Customer Solution Partner will work closely with Sales to deliver projects, drive service engagements, and create tailored service offerings for clients.

Manage and mentor a customer success team, build relationships with clients, execute strategies for customer retention and growth, and collaborate with cross-functional teams to ensure client success.

The Customer Liaison Officer will provide service and support in social housing, managing customer communications, complaints, and ensuring positive relationships while maintaining operational excellence.

The role focuses on resolving customer complaints, ensuring fair outcomes, and analyzing issues to improve customer journeys within the financial services sector.

The Customer Success Manager will guide customers through compliance processes, drive adoption, and improve customer experience while collaborating with various departments.

As a Customer Success Manager, you will lead high-value clients, manage onboarding, build client relationships, and drive technological adoption.

The Customer Success Manager will support high value customers, lead onboarding and integration, mitigate churn risks, and strategize account growth.

The Director of Customer Success leads a team to ensure successful usage of Seeq products, driving revenue growth and managing customer relationships while optimizing success processes.

As a Customer Solutions Consultant II, you will provide technical expertise, support customer relationships, guide AI strategies, and drive product utilization to enhance client success and sales growth.

The Customer Support Consultant role involves managing the New Business journey, providing exceptional customer service, and assisting Financial Advisers through various channels. Tasks include handling inquiries, adapting to changes, and supporting clients with the online platform.

As a Customer Operations Insight Apprentice, you will analyze customer complaints, identify trends, support operational improvements, and collaborate with teams to enhance customer experience.

The Customer Success Escalation Lead is responsible for onboarding new customers, ensuring successful adoption of Magnet products, and collaborating with teams to address early adoption risks.

The Customer Success Manager oversees the onboarding and success of B2B customers, driving retention and expansion using the SPICED framework.

As a Customer Success Manager, you'll advise global brands on leveraging AI solutions for social engagement, manage renewals and upsells, and optimize strategies to improve client retention and satisfaction.

As a Lead Customer Success Manager, you will build customer relationships, manage the customer lifecycle, analyze engagement metrics, and deliver program demos to ensure customer success.

Lead and coach a pod of Customer Success Managers while owning a portfolio of enterprise accounts. Ensure client KPIs are documented and tracked (in HubSpot), drive renewals and expansions, provide forecasts, enforce playbooks and success plans, escalate risks, collaborate cross-functionally, and roll out frameworks to improve pod performance and measurable client outcomes.