Top Customer Service Jobs in Glasgow

Manage post-sales customer success for European industrial clients, including onboarding, implementation, adoption, business reviews, renewals, retention, customer health monitoring, and at-risk account recovery. Serve as the customer advocate while collaborating with Sales, Product, Engineering, Professional Services, and Support. The role requires cybersecurity or industrial-sector experience, stakeholder management, regional expertise, and up to 30% travel across Europe.

Partner with strategic UK and Ireland public sector customers to maximize Atlassian investments. Lead cloud migrations, digital transformation, adoption, customer success planning, executive reviews, and value realization. Build trusted relationships with government, NHS, higher education, and national-body leaders while navigating public procurement, governance, and security requirements. Collaborate with sales, engineering, product, migration specialists, and solution partners to deliver long-term customer outcomes without carrying a direct sales quota.

Provide consultative guidance on UK Payroll configuration, system design, integrations, implementation readiness, and best practices. Troubleshoot complex payroll issues, translate legislation into system recommendations, and support customer adoption. Partner with Product and R&D on feature validation, beta testing, roadmap input, and functionality improvements. Develop scalable onboarding frameworks, lead knowledge sharing, and act as the payroll subject matter expert across Customer Success.

Manage a portfolio of B2B SaaS customers, driving adoption, value realization, renewals, expansion, and retention. Build account relationship frameworks, lead business reviews and success planning, identify churn risks, and develop mitigation strategies. Serve as a trusted advisor and customer advocate while collaborating with Product, Development, Marketing, and Sales. Provide product enablement, monitor customer health and KPIs, and guide clients on HR trends and workforce technology.

Manage and develop a team of customer success managers serving mid-market and enterprise SaaS customers. Build account success plans, lead business reviews, strengthen stakeholder relationships, protect renewals, drive expansion and advocacy, and reduce churn through customer health analysis. Collaborate with Product, Development, Marketing, and Sales while meeting retention and growth KPIs. Act as a trusted advisor to customers and champion their needs internally.

Support European insurance brokers through software implementation, optimization, consulting, training, workshops, requirements gathering, configuration, and process reviews. Configure Applied’s broker management systems using accounting knowledge, explain process changes, maintain product expertise, and contribute to implementation methodology improvements. The role requires strong client service, project management, teamwork, attention to detail, and travel of up to 25% across Europe.

The Enterprise Customer Success Manager focuses on engaging and retaining major clients, driving value through strategic partnerships and data-driven insights to ensure customer success and satisfaction.

Own premium technical and strategic support for enterprise B2B SaaS customers. Build knowledge of customer configurations and business goals, lead planning and training sessions, investigate complex issues, coordinate escalations, and maintain proactive communication. Partner with Customer Success, Product, Engineering, and Implementation teams during critical HR cycles and module launches. Identify recurring issues, improve processes, create documentation, and help enhance support through AI and automation.

Own relationships with UK-based financial services customers, leading onboarding, product setup, use-case design, ongoing support, and account health monitoring. Gather customer feedback for US product and engineering teams, coordinate timezone handoffs, and represent the company with senior stakeholders. This is a remote, three-month UK contract with potential extension or conversion.

Supports customers through ticket triage, emergency phone support, technical guidance, and best-practice consultation. Processes customer materials through glossary development tools, validates glossaries using human and machine testing, and assists with customer success workflows, tracking, reporting, and sales data requests. The role is fully remote and focused on helping clients deliver accurate real-time translation events.

Own strategic technical relationships for enterprise customers across EMEA. Lead ClickUp onboarding, implementation, workflow design, adoption, account health, AI enablement, and automation initiatives. Translate business requirements into scalable solutions, guide stakeholders through change management, track usage and ROI, identify expansion opportunities, and collaborate with Sales, Product, Engineering, and Support to deliver measurable customer outcomes.

Provides advanced technical support for Azure customers, resolving complex escalations, conducting root-cause analysis, optimizing cloud environments, and guiding solution deployments. Partners with engineering, product, support, and field teams to improve customer health, service reliability, troubleshooting content, and platform capabilities. Acts as the customer advocate within Azure by translating usage patterns and feedback into actionable product improvements and communicating resolutions to customers.

Leads post-sale customer success for strategic global accounts, building relationships, aligning business outcomes, managing success plans, orchestrating Microsoft and partner delivery, improving solution health, accelerating cloud and AI adoption, and overseeing escalations and transformation programs. The role requires cloud expertise, IT service management, project management, change management, and experience supporting multinational customers.

Leads Bask’s entire post-sale customer experience, including onboarding, retention, expansion, renewals, customer health, and escalations. Builds and manages the Customer Success organization, establishes segmentation and operating models, develops scalable playbooks, implements tooling, and owns retention and revenue metrics. Partners with Product, Engineering, Sales, Operations, Pharmacy, and Support to represent customer needs, improve the platform, and drive adoption across enterprise and growth accounts.

Supports integration of Thermo Fisher chromatography systems with Waters Empower CDS for regulated pharmaceutical and biopharmaceutical customers. Acts as the technical subject-matter expert for compatibility, troubleshooting, validation, data integrity, compliance, pre-sales support, escalations, training, documentation, and customer success. Collaborates with sales, service, software, technical support, external partners, and customers in a matrixed environment. Requires extensive chromatography and Empower expertise, with travel up to 60%.

Leads and scales Cohesity’s EMEA Customer Success organization, overseeing Technical Account Management teams serving strategic enterprise customers. Drives adoption, value realization, retention, expansion, executive engagement, and customer health through scalable success frameworks and data-driven operations. Partners with Product, Engineering, Sales, and Renewals to influence roadmap and go-to-market priorities. Owns hiring, coaching, enablement, performance metrics, and customer outcomes across multiple countries, with travel up to 25%.

Own first-level B2B SaaS support for Owkin’s K-Pro AI research platform. Triage tickets, diagnose technical issues, manage SLAs, communicate with clients, escalate problems, track support metrics, maintain the knowledge base, and identify recurring issues. The role also improves support workflows through AI-assisted triage, routing, response drafting, and knowledge retrieval while partnering with engineering, product, customer success, and operations teams.

Designs and scales Customer Success programs, playbooks, segmentation models, health scoring, enablement, and customer feedback systems for strategic enterprise customers. Partners cross-functionally with Sales, Product, Marketing, RevOps, and Engineering to improve adoption, retention, expansion, and customer experience. Leads change management, measures program performance, and iterates processes using customer and revenue data in a remote-first SaaS environment.

Own a high-volume UK and EMEA B2B SaaS customer portfolio, driving retention, renewals, upsell, and cross-sell growth. Responsibilities include success planning, QBRs, value reviews, health monitoring, risk mitigation, customer relationship management, and collaboration with Product, Support, Solutions, and Marketing. The role requires adapting engagement models across SMB and Enterprise customers while managing priorities independently in a remote environment.

Own a portfolio of high-value brand accounts, driving retention, renewals, adoption, upsell, cross-sell, and revenue growth. Build account plans, run commercial QBRs, manage client relationships, identify risks and opportunities, support campaign success, and communicate insights to Sales, Product, and Partnerships. The role requires data-informed prioritization, strong commercial conversations, disciplined CRM management, and proactive process building in a remote SaaS environment.

Manage customer accounts to drive adoption, value realization, renewals, and expansion of Exostar solutions. Lead operational reviews, coordinate resolution of customer issues, provide proactive updates, and collaborate with internal teams on service delivery and support contracts. Mentor junior Customer Success team members and help develop performance metrics and effectiveness tools.

Provides technical customer support for wallet functionality, payments, transactions, and security issues. Investigates logs, dashboards, APIs, and backend services; performs technical triage, monitoring, and incident support; escalates issues with structured diagnostic context; coordinates with engineering and operations teams; maintains runbooks and documentation; monitors community feedback; and contributes to automation, ticket deflection, and process improvements.

Manage complex enterprise customer accounts across EMEA, driving product adoption, value realization, retention, expansion, and renewals. Analyze customer usage and data, lead planning and roadmap discussions, coordinate internal teams to resolve technical issues, and advocate for customers. Build relationships with technical and executive stakeholders, provide software best practices, identify risks and opportunities, and guide customers through evolving revenue and contract management processes.

Leads EMEA Customer Success Managers serving complex global enterprise customers. Drives customer retention, expansion, methodology adherence, business outcomes, and customer advocacy while partnering cross-functionally with Go-To-Market, Product, Services, and Support teams. Coaches leaders, uses data to improve processes, manages ambiguity, and builds trusted executive-level relationships. Requires extensive enterprise B2B SaaS customer success leadership and strong business, technical, and communication skills.

Lead customer success across EMEA as the first regional hire, personally managing strategic accounts while building and scaling the CSM team. Own onboarding, adoption, value realization, executive relationships, retention, expansion, GRR, NRR, and time-to-value outcomes. Partner with commercial, global CS, product, delivery, and project management teams. The role requires deep MDR or managed security services experience, player-coach leadership, enterprise CISO engagement, and London-based availability across EMEA time zones.