Top Customer Service Jobs in Glasgow

Lead an enterprise Customer Success portfolio of ~5 strategic, high-value SaaS customers. Drive retention, expansion, account strategy, executive stakeholder relationships, escalations, and cross-functional coordination while shaping customer experience and coaching peers.

Manage enterprise customer relationships to drive adoption, expansion, and value realization across Atlassian products. Develop Success Plans, run QBRs, mitigate churn, collaborate with account teams, and provide customer feedback to internal teams to support product and business outcomes.

Manage a portfolio of enterprise customers to drive adoption of the Tufin platform and Guided Success service. Develop and execute adoption plans, monitor customer health and success metrics, coordinate cross-functional teams, lead reviews and escalations, support renewals and expansion, and represent customer feedback to Product and internal stakeholders.

Serve as a trusted executive advisor to strategic enterprise customers, driving adoption, measurable business outcomes, and expansion. Lead Customer Success Plans, complex transformation programs, and AI enablement. Mitigate risk, advocate customer needs internally, and collaborate cross-functionally with sales, product, support, and advisory teams to maximize long-term value.

Lead strategic enterprise customers in realizing value from Atlassian products through trusted-advisor engagements, success plans, adoption strategies, risk mitigation, QBRs, cross-functional collaboration, and expansion of Atlassian solutions.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Manage a portfolio of EMEA enterprise Risk Cloud accounts to drive adoption, value realization, renewals, and expansion. Operate autonomously across time zones, translate European regulatory needs into platform configurations, build executive relationships, use AI-driven workflows for insights, and participate in on-site customer and team events.

Own post-sale customer relationships: lead onboarding, drive product adoption and AI-driven automation, manage renewals and expansions, advocate customer needs cross-functionally, conduct business reviews, and travel to build high-impact relationships.

Manage post-sale customer relationships to ensure retention and value realization from the SailPoint platform. Deliver verified outcomes, coach clients on identity and access use cases, monitor usage and risks, coordinate delivery partners, drive renewals and advocacy, and identify expansion opportunities.

Serve as primary operational owner for strategic customers: lead onboarding, training, implementations, operational reviews, and fraud analysis. Drive adoption, deliver projects, provide insights, support renewals/expansions, and act as trusted advisor across multiple time zones.

Proactively identify at-risk customers, resolve root-cause issues, rebuild trust, and retain revenue by handling challenging conversations professionally. Build lasting relationships, understand customer needs, and hit retention targets while demonstrating empathy, resilience, and commercial awareness.

Manage strategic client relationships across EMEA, drive retention and expansion, lead engagement programs and business reviews, coordinate cross-functional teams to optimize client value, track performance metrics, and support renewals and product improvements.

Manage a portfolio of strategic enterprise customers, serving as the primary contact and advocate throughout the customer lifecycle. Build stakeholder relationships, create customer success plans, drive platform adoption, conduct business reviews, monitor account health, mitigate renewal risks, and support retention and renewal execution. Partner cross-functionally with Solutions Architects, Shared Success, and Program Management to deliver customer value. The role is fully remote.

Manage a portfolio of 150–180 mid-market customers, helping them achieve business goals through HubSpot adoption, strategic recommendations, troubleshooting, and platform education. Partner with internal teams on onboarding, renewals, retention, and upsell opportunities. Conduct regular customer meetings, resolve technical and billing questions, navigate cancellations, and identify opportunities to expand product usage while maintaining strong partner relationships.

Provide Tier 1 technical support for configuration and networking issues, manage a high-volume ticket queue, meet response and resolution targets, and maintain strong customer satisfaction. Troubleshoot across multiple operating systems, explain technical concepts clearly, and collaborate with customer experience, product, and engineering teams to resolve recurring user friction and improve the product experience.

Manage a portfolio of SaaS customers from onboarding through adoption, renewal, expansion, and advocacy. Build relationships with senior stakeholders, conduct business reviews, identify and mitigate risks, drive customer outcomes, and collaborate with sales, delivery teams, support, product, and technical specialists. The role requires finance-process knowledge, strong communication and problem-solving skills, and familiarity with corporate performance management platforms. Travel may reach 50%, and hybrid attendance near London or Manchester is required.

The VP Customer Success, EMEA drives customer engagement, revenue growth, and retention in a SaaS environment, leading a distributed team and collaborating cross-functionally to enhance customer value and satisfaction.

Guide enterprise and mid-market customers through complex legacy-to-SaaS migrations. Develop transformation and value plans, drive platform adoption, monitor migration health and milestones, resolve technical friction with engineering and product teams, protect recurring revenue, and coordinate handoffs to the steady-state Customer Value organization.

Delivers customer and operational performance improvements across customer deployments and internal business units. Analyzes KPIs, workflows, and operational data; identifies root causes; leads improvement initiatives; supports governance, transformation, and stabilization; and embeds sustainable process changes. The role leads customer performance discussions, coordinates cross-functional delivery without line-management responsibility, resolves systemic risks, coaches teams on continuous improvement practices, and contributes to playbooks, standards, and platform best practices.

As a Customer Success Manager, you'll advise global brands on leveraging AI solutions for social engagement, manage renewals and upsells, and optimize strategies to improve client retention and satisfaction.

Manage strategic customer relationships for a SaaS life-sciences compliance platform. Drive retention, renewals, expansion, adoption, and value realization; run executive business reviews, monitor account health, lead change management, and scale customer success playbooks.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

Act as a technical customer advocate for Qumulo across on-prem and cloud (AWS/Azure) environments. Troubleshoot compute, storage, networking, identity, permissions and file system issues; own escalations end-to-end; coordinate with sales, product, and engineering; provide product feedback; and continually expand cloud skills.

Serve as strategic advisor to customers, drive product adoption and retention, coordinate cross-functional teams, manage customer communications and CRM, identify expansion opportunities, deliver training and quarterly business reviews, and measure success by retention, satisfaction, and leads.