Top Customer Service Jobs in Glasgow

Provide post-sales technical consultancy and solution guidance for GitLab, driving adoption, renewals, and expansion. Deliver architecture and best-practice recommendations, run demos and workshops, align with account teams, and develop reusable enablement assets while maintaining specialty competency in relevant technologies.

As a Senior Customer Success Manager, you will manage customer relationships from onboarding to renewal, ensuring strategic alignment with the platform's outcomes, while collaborating cross-functionally to drive customer success.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Lead and develop an Enterprise Customer Success team to drive renewals, expansion, and advocacy. Build account-specific success frameworks, assess customer health, mitigate churn risks, collaborate cross-functionally, and use data and analytics to meet retention and expansion KPIs.

The Senior Customer Support Engineer will resolve customer issues, improve internal tools, engineer solutions, and collaborate with teams to enhance customer experience.

Serve as a technical, consultative advisor to post-sales customers to drive GitLab adoption, retention, and growth. Translate pre-sales plans into success plans, guide on DevSecOps best practices and CI/CD, manage escalations, coordinate with Support/Product/Engineering, onboard customers, and track outcomes against KPIs.

Manage a portfolio of SaaS accounts to drive renewal and expansion by building account-specific relationship frameworks, success plans, and stakeholder engagement. Act as trusted advisor, protect revenue, mitigate churn, meet retention and CSAT/NPS KPIs, enable product adoption, and collaborate cross-functionally with Product, Development, Marketing, and Sales.

Manage French-speaking Tier 1 banking accounts, drive adoption, retention and expansion of a KYC/CDI SaaS platform. Provide bilingual pre-sales support, onboarding, training, advocacy, data-led improvement recommendations, and act as the internal voice of the customer across sales, product, support and delivery.

As a Customer Support Representative, you will assist customers in financial difficulty by providing tailored solutions and support, ensuring compliance with regulations and fostering positive connections with clients.

The Customer Success Senior Manager leads a team of customer success managers, mentors staff, manages high-value accounts, and strategizes customer journeys within cybersecurity and SAP contexts.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

As a Senior Manager in Customer Vulnerability, you'll define and deliver strategies to improve outcomes for vulnerable customers, manage change initiatives, and ensure compliance with regulations while leading a team and engaging with stakeholders.

Own end-to-end post-sales lifecycle for strategic EMEA hotel accounts: onboarding, adoption, retention, and renewal. Act as senior advisor on revenue strategy, run strategic reviews and advanced training, use AI-assisted analytics for ROI and churn risk, design adoption plans, mentor junior CSMs, and maintain accurate Salesforce account records.

Lead and develop a CS Readiness team to translate business priorities into measurable plans, improve operating models and processes, align cross-functional stakeholders, use data and tools for prioritization and adoption tracking, and drive scalable readiness, enablement, and continuous improvement.

Manage a portfolio of enterprise EMEA accounts to grow expansion ARR, deepen SaaS adoption, protect retention, run outcome-focused QBRs/EBRs, build executive relationships, identify and remediate risk, and collaborate with Sales, RevOps, and Product using CRM and product data.

Manage post-sales relationships for EMEA customers: lead onboarding, implementation, adoption, and value realization. Advocate customer needs internally, coordinate issue resolution with support and engineering, deliver training and product expertise, and partner with sales to drive renewals and expansions while minimizing churn.

Manage a portfolio of enterprise SaaS customers to drive adoption, retention, and expansion. Conduct QBRs, monitor health scores, lead renewals, and build scalable CS processes and resources. Support and improve an AI-driven Intercom support ecosystem (chatbot, help centre), maintain CRM hygiene, track success metrics, and partner cross-functionally to improve post-sales operations.

Own strategic enterprise customer relationships to drive adoption, value realization, renewals, and expansion. Lead complex rollouts, coordinate stakeholders, create success plans, analyze usage data, surface risks and opportunities, and provide structured product feedback to influence roadmap and scalability.

Senior regional leader responsible for customer success and overseeing operations across Europe, partnering with business finance to drive retention, revenue expansion, and strategic customer initiatives.

Lead global customer response for deployed liquid-cooling products during field incidents, coordinating cross-functional teams to contain issues, drive RCA/CAPA, communicate with customers and executives, and implement preventive improvements to protect operations and uptime.

Serve as trusted advisor for enterprise customers across onboarding, adoption, and renewal; drive CIAM platform adoption, advocate for client needs, and ensure long-term retention and ROI.

The Senior Customer Success Manager will build customer onboarding processes, manage brand accounts, drive product adoption, advise on marketing strategies, and oversee renewals and expansions. They need to ensure customer satisfaction and account retention while being data-driven and proactive in customer engagement.

Support authors and publishing professionals, optimize user conversion, maintain FAQs, and suggest product features to improve customer experience.

The Sage X3 Customer Support Consultant resolves client support tickets, diagnoses issues, and collaborates with teams to ensure smooth operations.