Top Customer Service Jobs in Glasgow

Own premium technical and strategic support for enterprise B2B SaaS customers. Build knowledge of customer configurations and business goals, lead planning and training sessions, investigate complex issues, coordinate escalations, and maintain proactive communication. Partner with Customer Success, Product, Engineering, and Implementation teams during critical HR cycles and module launches. Identify recurring issues, improve processes, create documentation, and help enhance support through AI and automation.

Manage 15–20 strategic enterprise SaaS customers across Benelux, building executive relationships, driving adoption, leading success planning and business reviews, mitigating risks, and supporting renewals and expansion. Collaborate cross-functionally with Sales, Product, Engineering, Professional Services, and Support while using customer data, AI, and automation to improve outcomes. Fluency in Danish and English and residence in the Netherlands are required, with travel across Benelux.

Own and grow a portfolio of approximately 50 mid-market DACH SaaS customers worth £4–5m ARR. Drive adoption, value realization, retention, customer health, renewals, and expansion through strategic account planning, QBRs, success plans, and stakeholder engagement. Partner with Account Managers, Renewal Managers, Product, Sales, and other internal teams to support customer outcomes. The role requires fluent German and English, commercial awareness, strong relationship and project management skills, and experience with Salesforce and web-based technologies.

Build trusted-advisor relationships with public sector and enterprise customers across Benelux and the Nordics. Lead cloud migrations, digital transformation, AI adoption, success planning, executive business reviews, value realization, and customer health initiatives. Navigate governance, security, data, and procurement requirements while collaborating with sales, solutions engineering, product, migration specialists, and partners. The role requires Dutch fluency and substantial experience managing complex strategic technology accounts, including public sector organizations.

Manage complex international mid-market customer portfolios, leading governance, service reviews, SLA and KPI performance, contractual commitments, service delivery, retention, and growth. Build trusted relationships with senior stakeholders, coordinate cross-country teams and partners, oversee transitions and terminations, and identify upsell and cross-sell opportunities within HR, payroll, SaaS, or managed-services environments.

Manage a portfolio of complex international mid-market customers, leading governance, service reviews, SLA and KPI performance, contractual commitments, and service delivery. Build senior stakeholder relationships, coordinate cross-country teams, support retention, and identify upsell and cross-sell opportunities. The role requires experience in customer success, service delivery, account management, or comparable B2B HR, payroll, SaaS, technology, or managed-services environments.

Manage post-sales customer success for European industrial clients, including onboarding, implementation, adoption, business reviews, renewals, retention, customer health monitoring, and at-risk account recovery. Serve as the customer advocate while collaborating with Sales, Product, Engineering, Professional Services, and Support. The role requires cybersecurity or industrial-sector experience, stakeholder management, regional expertise, and up to 30% travel across Europe.

Own high-volume customer onboarding and ongoing success for eCommerce brands. Configure Shopify tracking, UTM parameters, advertising and marketing integrations, validate attribution data, explain analytics dashboards, manage customer health in HubSpot, identify churn and expansion opportunities, and support customers through scaled channels including chat, shared inboxes, and office hours. Collaborate with Sales and Support while improving onboarding playbooks and customer experience.

Own a portfolio of approximately 30 enterprise EMEA customers through onboarding, adoption, renewals, and expansion. Lead kickoffs, success planning, QBRs, health monitoring, ROI communication, and escalations while partnering with Sales, Support, Solutions Engineering, Product, and Engineering. Drive measurable customer outcomes, identify growth opportunities, provide product feedback, and help build scalable customer success playbooks.

Manage strategic enterprise customer accounts and serve as a trusted advisor throughout the customer lifecycle. Develop success plans, drive product adoption and value realization, monitor account health, coordinate cross-functional resources, support retention and renewals, and identify expansion opportunities. The role requires strong relationship-building, communication, presentation, project management, and escalation-management skills across business and technical stakeholders.

Lead and expand n8n’s EMEA Customer Success team, managing strategic enterprise accounts, hiring and developing CSMs, improving customer adoption, retention, and expansion, and establishing scalable operating processes. The role partners cross-functionally with Sales, Product, Support, TAMs, Renewals, and global Customer Success leaders while remaining hands-on with complex customer relationships.

Provide customer support through live chat, WhatsApp, and email, resolving issues involving logistics, orders, website bugs, and general client needs. Track response and resolution KPIs, collaborate cross-functionally to address root causes, adapt to product changes, and represent customer feedback internally. The role requires strong organization, multitasking, proactive problem-solving, customer ownership, and Zendesk experience.

Manage customer relationships, onboarding, follow-ups, issue resolution, and account activity. Help e-commerce customers understand products, achieve goals, and improve satisfaction, engagement, retention, and growth. Coordinate with internal teams, track customer interactions in CRM tools, identify improvement opportunities, and develop toward greater independence in customer success management.

Provide multilingual customer support through live chat, WhatsApp, email, and calls. Resolve logistics, order, website, and other client issues while meeting response and resolution KPIs. Collaborate cross-functionally to address root causes, represent customer needs internally, onboard and train new hires, coach colleagues, manage escalations, and support daily operations.

Owns and governs customers’ unified technical roadmaps across cloud, infrastructure, security, and platform services. Provides strategic architectural guidance, technical risk assessment, executive-level advisory, governance, and assurance. The role aligns delivery, sales, support, and specialist teams, supports renewals, reduces technical debt, and ensures initiatives remain aligned with customer business outcomes and target-state architecture.

Own a portfolio of home improvement clients, serving as the primary relationship manager and driving retention, results, referrals, reviews, and timely MRR collection. Manage regular check-ins, identify and escalate issues, handle difficult conversations, and build scalable onboarding, health-tracking, reporting, and churn-prevention processes. The role manages 20–50 accounts in partnership with media buying and creative teams.

Owns EULER’s post-sale customer success strategy, retention, expansion, adoption, and churn outcomes. Leads and develops the Customer Success team, builds scalable lifecycle playbooks, defines health scoring and success standards, manages strategic accounts, and partners with Sales, Product, and Engineering. The role also oversees customer reporting, risk identification, hiring, onboarding, and continuous improvement in a high-growth B2B SaaS environment.

Lead customer onboarding, training, technical support, relationship management, success planning, retention, renewals, and expansion for B2B SaaS customers. Monitor customer health, usage, CSAT, NPS, and lifetime value while escalating technical issues and advocating for product improvements. As the first Customer Success Manager, establish customer-facing processes and help shape the future customer success organization.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Provide consultative guidance on UK Payroll configuration, system design, integrations, implementation readiness, and best practices. Troubleshoot complex payroll issues, translate legislation into system recommendations, and support customer adoption. Partner with Product and R&D on feature validation, beta testing, roadmap input, and functionality improvements. Develop scalable onboarding frameworks, lead knowledge sharing, and act as the payroll subject matter expert across Customer Success.

Own the end-to-end success strategy for a flagship customer, driving adoption, measurable outcomes, value realization, and executive relationships. Coordinate cross-functional teams across support, services, product, engineering, and sales while monitoring customer health and mitigating risks. Lead, coach, and develop two Technical Support Engineers, ensuring technical excellence, issue resolution, and customer-focused engagement.

Manage a high-volume portfolio of UK school, trust, and district customers through proactive outreach, renewals, retention, expansion, and product adoption. Build customer relationships, identify risks and growth opportunities, maintain accurate records in customer success tools, respond within service levels, and collaborate cross-functionally to improve customer outcomes and team processes.

Own strategic customer relationships for Upwind’s cloud security platform, managing the post-sale journey from onboarding through renewal and expansion. Drive adoption, value realization, executive alignment, joint success planning, QBRs, and measurable security outcomes. Partner with Sales, Technical Account Managers, Solutions Architects, and Product teams to support retention, identify growth opportunities, and connect technical capabilities to business impact and ROI.

Manage a portfolio of approximately 60 mid-market B2B SaaS customers across EMEA, leading four-to-eight-week implementations, product adoption, training, engagement, and retention. Build trusted relationships with stakeholders, explain complex workflows, provide customer feedback internally, collaborate cross-functionally, and develop scalable customer success processes. The role emphasizes product expertise, technical curiosity, prioritization, clear communication, and hands-on customer enablement rather than renewal negotiation or variable compensation.

Manage a high-volume portfolio of Enterprise and Commercial SaaS customers through a tech-touch customer success model. Drive onboarding, product adoption, engagement, retention, and renewal readiness using digital touchpoints, playbooks, automation, customer health signals, and structured success journeys. Identify account risks and expansion opportunities, maintain accurate customer data in Planhat or similar platforms, and collaborate with Sales, Support, Product, and Marketing. German and English fluency is required.