Top Customer Service Jobs in Glasgow

The Strategic Customer Success Manager will manage post-sale relationships, drive product adoption, influence platform improvements, and ensure renewals and expansions, while traveling 25% of the time for client engagement.

As a Senior Customer Success Manager, you will manage customer relationships from onboarding to renewal, ensuring strategic alignment with the platform's outcomes, while collaborating cross-functionally to drive customer success.

Manage post-sale customer relationships to ensure retention and value realization from the SailPoint platform. Deliver verified outcomes, coach clients on identity and access use cases, monitor usage and risks, coordinate delivery partners, drive renewals and advocacy, and identify expansion opportunities.

Serve as a trusted post-sales advisor for strategic customers: troubleshoot complex configurations, drive product adoption, deliver trainings and business reviews, coach TAMs, advocate customer needs to support and product teams, and document best practices to maximize Dynatrace value.

Provide post-sales technical consultancy and solution guidance for GitLab, driving adoption, renewals, and expansion. Deliver architecture and best-practice recommendations, run demos and workshops, align with account teams, and develop reusable enablement assets while maintaining specialty competency in relevant technologies.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Lead and develop an Enterprise Customer Success team to drive renewals, expansion, and advocacy. Build account-specific success frameworks, assess customer health, mitigate churn risks, collaborate cross-functionally, and use data and analytics to meet retention and expansion KPIs.

As a Customer Support Representative, you will assist customers with financial difficulties, providing tailored solutions, maintaining customer accounts, and ensuring compliance with regulations.

Serve as a technical, consultative advisor to post-sales customers to drive GitLab adoption, retention, and growth. Translate pre-sales plans into success plans, guide on DevSecOps best practices and CI/CD, manage escalations, coordinate with Support/Product/Engineering, onboard customers, and track outcomes against KPIs.

Proactively retain at-risk customers by running retention conversations, resolving service issues, creating improvement plans, coordinating internal teams, managing high-value accounts, and cross-selling solutions to rebuild trust and reduce churn.

Manage a portfolio of SaaS accounts to drive renewal and expansion by building account-specific relationship frameworks, success plans, and stakeholder engagement. Act as trusted advisor, protect revenue, mitigate churn, meet retention and CSAT/NPS KPIs, enable product adoption, and collaborate cross-functionally with Product, Development, Marketing, and Sales.

The Customer Success Manager at Cority drives customer satisfaction by managing relationships, ensuring platform adoption, and identifying expansion opportunities.

Own a portfolio of strategic B2B SaaS accounts through onboarding, adoption, renewals, and expansion. Drive business outcomes via executive engagement, data-driven account health monitoring, enablement, cross-functional collaboration, and mentoring junior CSMs to improve retention and growth.

This role focuses on driving customer adoption of ElevenLabs' platform in EMEA, managing a portfolio of around 80 accounts, and promoting multi-product adoption while ensuring revenue growth.

Serve as a strategic partner to customers to design and execute Brightspace adoption and success plans, drive measurable outcomes, assess health and risk, run enablement and adoption initiatives, influence cross-functional teams, and increase customer lifetime value through engagement, advocacy, and data-driven interventions.

Manage a portfolio of customers to drive retention, adoption, and growth. Build executive relationships, lead onboarding and training, coordinate cross-functional teams, manage renewals and CRM records, surface product feedback, and ensure customers achieve measurable business outcomes.

Manage a portfolio of customers to drive retention, adoption, and growth. Build executive relationships, oversee onboarding and training, run QBRs, coordinate cross-functional teams, capture product feedback, and maintain CRM records to ensure customers realize long-term value from Brandwatch solutions.

Drive client success and retention through consultative approaches, build strong relationships, and identify upsell opportunities while collaborating with internal teams.

Act as primary client contact to onboard, train, and support customers; build relationships, monitor customer health, resolve issues, identify upsell opportunities, and report on NPS, churn, and satisfaction metrics.

The Customer Success Manager will drive product adoption and retention for mid-market gaming clients, working closely with Account Managers. Responsibilities include customer support, communication, analytics, and business strategy to ensure clients achieve their objectives using Helpshift's platform.

Own retention and long-term health of enterprise accounts by managing renewals, driving adoption and onboarding, leading training, expanding usage, coordinating cross-functional teams, escalating product feedback, maintaining CRM records, and acting as a trusted advisor to achieve customer outcomes.

Manage retention and health of a portfolio of large enterprise accounts, drive adoption and expansion, lead onboarding and training, coordinate cross-functional teams, oversee renewals and QBRs, escalate product feedback, and maintain CRM and customer success records.

Assist authors and publishing professionals by offering support, reviewing projects, optimizing user engagement, maintaining FAQs, and suggesting product improvements.

Manage post-sale relationships for a designated EMEA account base, driving renewals, upsell/cross-sell, onboarding, adoption, and customer advocacy. Collaborate with sales, solutions architects, and internal teams, report on customer health and opportunities (SFDC), and act as trusted advisor to maximize retention and revenue.

The Customer Success Engineer will support enterprise clients in integrating and optimizing Nash's platform through technical guidance and problem-solving. Responsibilities include troubleshooting, designing solutions, and enhancing customer outcomes with a strong focus on API integrations and performance analytics.