Top Customer Service Jobs in Glasgow

Partner with enterprise customers post-implementation to drive adoption of Samsaras IoT platform, create joint success plans, run executive reviews and workshops, mentor teams, and remove barriers to business value across fleets and field operations.

Provide post-sales technical consultancy and solution guidance for GitLab, driving adoption, renewals, and expansion. Deliver architecture and best-practice recommendations, run demos and workshops, align with account teams, and develop reusable enablement assets while maintaining specialty competency in relevant technologies.

As a Senior Customer Success Manager, you will manage customer relationships from onboarding to renewal, ensuring strategic alignment with the platform's outcomes, while collaborating cross-functionally to drive customer success.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Lead and develop an Enterprise Customer Success team to drive renewals, expansion, and advocacy. Build account-specific success frameworks, assess customer health, mitigate churn risks, collaborate cross-functionally, and use data and analytics to meet retention and expansion KPIs.

The Senior Customer Support Engineer will resolve customer issues, improve internal tools, engineer solutions, and collaborate with teams to enhance customer experience.

Serve as a technical, consultative advisor to post-sales customers to drive GitLab adoption, retention, and growth. Translate pre-sales plans into success plans, guide on DevSecOps best practices and CI/CD, manage escalations, coordinate with Support/Product/Engineering, onboard customers, and track outcomes against KPIs.

Manage a portfolio of SaaS accounts to drive renewal and expansion by building account-specific relationship frameworks, success plans, and stakeholder engagement. Act as trusted advisor, protect revenue, mitigate churn, meet retention and CSAT/NPS KPIs, enable product adoption, and collaborate cross-functionally with Product, Development, Marketing, and Sales.

As a Customer Support Representative, you will assist customers in financial difficulty by providing tailored solutions and support, ensuring compliance with regulations and fostering positive connections with clients.

Own a portfolio of SaaS customers as their main point of contact. Run regular check-ins and business reviews, use customer data to spot risks, coordinate with Product, Support, Renewals and Sales to drive value and retention.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Manage and grow enterprise client relationships in A2P messaging, ensuring exceptional service, renewals, and identifying growth opportunities.

As a Customer Support Representative, you'll assist parents via video calls, troubleshoot technical issues, answer program questions, and ensure reliable support coverage.

Own end-to-end post-sales lifecycle for strategic EMEA hotel accounts: onboarding, adoption, retention, and renewal. Act as senior advisor on revenue strategy, run strategic reviews and advanced training, use AI-assisted analytics for ROI and churn risk, design adoption plans, mentor junior CSMs, and maintain accurate Salesforce account records.

Lead and develop a CS Readiness team to translate business priorities into measurable plans, improve operating models and processes, align cross-functional stakeholders, use data and tools for prioritization and adoption tracking, and drive scalable readiness, enablement, and continuous improvement.

Manage a portfolio of enterprise EMEA accounts to grow expansion ARR, deepen SaaS adoption, protect retention, run outcome-focused QBRs/EBRs, build executive relationships, identify and remediate risk, and collaborate with Sales, RevOps, and Product using CRM and product data.

Manage post-sales relationships for EMEA customers: lead onboarding, implementation, adoption, and value realization. Advocate customer needs internally, coordinate issue resolution with support and engineering, deliver training and product expertise, and partner with sales to drive renewals and expansions while minimizing churn.

Own strategic enterprise customer relationships to drive adoption, value realization, renewals, and expansion. Lead complex rollouts, coordinate stakeholders, create success plans, analyze usage data, surface risks and opportunities, and provide structured product feedback to influence roadmap and scalability.

Senior regional leader responsible for customer success and overseeing operations across Europe, partnering with business finance to drive retention, revenue expansion, and strategic customer initiatives.

Lead global customer response for deployed liquid-cooling products during field incidents, coordinating cross-functional teams to contain issues, drive RCA/CAPA, communicate with customers and executives, and implement preventive improvements to protect operations and uptime.

Serve as trusted advisor for enterprise customers across onboarding, adoption, and renewal; drive CIAM platform adoption, advocate for client needs, and ensure long-term retention and ROI.

The Senior Customer Success Manager will build customer onboarding processes, manage brand accounts, drive product adoption, advise on marketing strategies, and oversee renewals and expansions. They need to ensure customer satisfaction and account retention while being data-driven and proactive in customer engagement.

Support authors and publishing professionals, optimize user conversion, maintain FAQs, and suggest product features to improve customer experience.

The Sage X3 Customer Support Consultant resolves client support tickets, diagnoses issues, and collaborates with teams to ensure smooth operations.

The Customer Success Manager will manage mid-market and enterprise accounts, ensuring client success and satisfaction, leading onboarding, and driving user engagement while maintaining high retention rates.