Location: Remote (U.S., Canada, or UK)
Employment Type: Full-time
Department: Customer Success
Our client is on a mission to eliminate software bugs at scale. Despite billions spent annually on testing, many organizations still struggle with quality and reliability. The company has built a differentiated automated testing platform that helps high-performing engineering teams ship faster and with greater confidence.
Backed by top-tier venture capital and experienced industry operators, the company is a remote-first organization focused on delivering measurable impact for customers.
They are seeking a strategic, revenue-owning Customer Success Manager (CSM) to join their growing team.
What the Ideal Candidate Brings3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment
Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance
Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations
Comfort operating in early-stage or high-growth environments requiring adaptability and ownership
Strategic mindset with the ability to connect product value to measurable business outcomes
Alignment with a high-ownership, high-impact culture
Manage a portfolio of approximately 20–25 customers across onboarding, adoption, renewal, and expansion
Understand customer goals and workflows to drive long-term value realization
Serve as a trusted advisor on QA and automated testing best practices
Develop and execute success plans linking product usage to business impact
Maintain strong alignment with both technical and executive stakeholders
Proactively identify risks, manage objections, and handle escalations with urgency and clarity
Partner cross-functionally with Sales, Product, and Engineering to improve customer outcomes
Own forecasting, renewals, and expansion opportunities across assigned accounts
Deliver against Net and Gross Dollar Retention targets (NDR/GDR)
United States:
Base: $100K–$140K
OTE: $120K–$180K
Canada:
Base: $137K–$191.8K CAD
OTE: $164.4K–$246.6K CAD
United Kingdom:
Base: £78K–£109.2K
OTE: £93.6K–£140.4K
100% medical, dental, and vision coverage
28 days of PTO
Remote-first culture with location flexibility
High-impact, fast-growing environment
Strong ownership culture
Submit a 1–2 minute video describing:
What excites you about this CSM role
How you handled a customer objection during a renewal or expansion
30-minute recruiter conversation
Take-home exercise
Take-home review with leadership
Hiring manager interview
Offer 🎉
Work Authorization Requirement:
Candidates must be physically located in and authorized to work in the United States, Canada, or the United Kingdom without current or future sponsorship.
Skills Required
- 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment
- Proven success carrying a quota for renewals and/or expansions, with strong retention and growth performance
- Experience engaging VP- and C-level stakeholders, especially within Product, Engineering, and QA organizations
- Experience working in early-stage or high-growth environments requiring adaptability and ownership
- Strategic mindset with the ability to connect product value to measurable business outcomes
- Alignment with a high-ownership, high-impact culture
- Must be physically located in and authorized to work in the United States, Canada, or United Kingdom without current or future sponsorship
SourceDirect Talent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SourceDirect Talent and has not been reviewed or approved by SourceDirect Talent.
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Affordable Benefits — Some postings describe employer-covered health premiums for employees and substantial support for dependents, signaling low out-of-pocket costs where eligible. Offerings may vary by role or employer-of-record, but the described coverage indicates strong affordability in certain cases.
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Retirement Support — Listed packages for select roles include a 401(k) with company matching, with one description characterizing the plan as among the strongest of its kind. These elements point to meaningful long-term savings support when applicable.
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Flexible Benefits — Descriptions highlight remote work options, flexible schedules, and home-office or coworking stipends, alongside learning support and occasional company off-sites. Such features suggest benefits that adapt to different working arrangements.
SourceDirect Talent Insights
What We Do
SourceDirect Talent is a talent advisory and recruiting firm serving seed and early-stage startups. It provides AI-powered recruiting solutions to help customers build go-to-market and engineering teams, alongside global people consulting. Its services cover end-to-end recruitment, immigration, HR, and advisory support, using AI talent agents, sourcing frameworks, and data-driven processes to help growing companies scale hiring and improve recruitment capacity.
