Top Operations Manager Jobs in Glasgow

Drive commercial operational excellence across Sales, Customer Success and Marketing. Build and maintain reporting and forecasting frameworks, ensure CRM data quality, support pipeline and board reporting, identify risks and opportunities, automate processes, and coordinate cross-functional initiatives to improve revenue, retention, and operational efficiency.

Independently deliver and grade Level 5 Operations Manager apprenticeship assessments. Record assessments on the NCFE EPA platform, communicate with apprentices, training providers, and employers, attend standardisation events, and maintain quality and compliance. The role requires recent operations management experience, an assessor qualification, ongoing professional development, strong IT skills, a clean driving licence, and regional travel for in-person assessments.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Lead Digital Imaging and Document Processing operations, overseeing department activities, team performance, client service, KPIs, forecasting, quality assurance, process improvement, compliance, and financial performance. Manage and develop a team of 100 or more employees, establish daily priorities, address service failures and non-conformance, optimize resources, and ensure scanning services meet client objectives, quality standards, cost models, and profitability targets.

Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.

Own and operate end-to-end claims servicing for treaty and delegated authority reinsurance portfolios. Responsibilities include claims intake, triage, tracking, escalation, bordereaux and reserve coordination, settlement support, stakeholder management, reporting, audit controls, and process improvement. The role requires reducing claim ageing, resolving data and payment issues, maintaining accurate financial status records, and ensuring claims handling aligns with contract terms, authorities, and compliance requirements.

Lead, coach, and develop a team of 12 Customer Advisers while driving customer service performance, engagement, quality, productivity, and key metrics such as CSAT, service levels, and first-contact resolution. Resolve escalated customer issues, manage complaints and service recovery, minimise reputational risk, and support smooth hybrid operations as Duty Manager.

Owns the operational integrity of Lloyds business across placement and servicing. Responsibilities include reviewing operational readiness, coordinating contract and transaction setup, managing reconciliations and exceptions, ensuring accurate premium, claims, bordereaux, and market processing, creating controls and training, and advising on workflows, data requirements, products, and systems changes.

Lead, coach, and develop a team of 12 Customer Advisers while driving service quality, customer satisfaction, productivity, and performance. Resolve escalated customer issues, manage complaints and service recovery, monitor KPIs through call listening and case reviews, and collaborate across teams to support smooth hybrid operations. The role also acts as Duty Manager when required and protects the brand by minimizing reputational and commercial risk.

Lead partner ecosystem strategy and operations: build channel program infrastructure, track partner-attributed pipeline in Salesforce, create reporting and territory logic, administer partner tools and portals, maintain documentation and training, manage partner tiering and certifications, and partner cross-functionally to operationalize GTM motions and resolve escalations.

Own EMEA go-to-market strategy and revenue operations by managing territory design, planning, forecasting, pipeline health, CRM data integrity, reporting, and operating cadences. Partner with sales leadership and central RevOps to translate complex data into executive recommendations, improve seller efficiency, remove operational bottlenecks, and scale GTM processes across multiple markets.

Lead EMEA partner operations by managing onboarding, deal registration, partner portals, workflows, reporting, governance, and escalations. Partner with Sales, Channel, Revenue Operations, Finance, Legal, Marketing, Enablement, and Customer Success to improve data quality, partner adoption, pipeline visibility, deal conversion, and regional execution. Adapt global processes to EMEA requirements while maintaining consistent controls, SLAs, attribution, and reporting.

Leads a large Fraud Operations customer service function across telephony, digital channels, chat, and alerts. Responsibilities include service delivery, quality, productivity, fraud-loss reduction, risk and issue management, audit support, transformation programs, automation and AI adoption, continuous improvement, stakeholder engagement, and building a high-performing inclusive culture.

Lead end-to-end collections operations covering payments, arrears, and recovery. Own bad debt performance, use data and insight to shape strategy, improve customer outcomes, and maintain effective controls. Develop operating-model improvements across people, processes, technology, and partners while balancing commercial performance, customer vulnerability, complaints, and regulatory expectations. Drive root-cause analysis, communications and treatment strategies, stakeholder collaboration, capability building, and continuous optimization.

Lead high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; research markets and opportunities; own projects from planning through execution to deliver measurable business outcomes and operational improvements.

Lead GTM operations strategy and run day-to-day revenue systems. Own GTM tech stack, lead lifecycle, attribution, integrations, reporting, and vendor evaluation. Build workflows and dashboards, administer HubSpot and connected tools, drive adoption across marketing, sales, and customer success, and translate business needs into scalable processes and governance.

The Operations Manager will oversee member onboarding, manage operational procedures, ensure compliance, resolve data queries, and improve processes in a fast-paced environment.

Own revenue operations for the Rest of World sales team by managing forecast cadence, pipeline hygiene, dashboards, deal support, CRM processes, QBR preparation, and KPI insights. Partner with sales leaders, Business Systems, GTM Engineering, and Enablement to improve workflows, data governance, tool adoption, and operational discipline across the sales organization.

Lead and run the Customer Success/account management function: own the P&L, build accountability systems (segmentation, escalation, scorecards, QA), directly manage managers and senior operators, hire and develop management depth, partner cross-functionally on handoffs and capacity, and make tough performance and restructuring decisions to scale a high-velocity agency-like client services organization.

Lead a multi-level team delivering end-to-end settlements, corporate actions and static data across EMEA. Drive operational strategy, risk and control frameworks, process improvement and automation, stakeholder engagement, and compliance with regulatory and audit requirements to ensure timely, accurate, and scalable operations.

Own and scale the Brand Studio's operations: intake, workflows, timelines, and vendor/freelancer coordination. Build systems, templates, documentation and automate repetitive creative processes using AI tools. Support major launches and campaigns, improve visibility into capacity and delivery, and remove friction across cross-functional stakeholders to enable efficient creative production at scale.

Partner with leadership to drive high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Lead projects from planning through execution, build teams and processes, research new markets and opportunities, improve operations, and deliver measurable business outcomes.