Top Operations Manager Jobs in Glasgow

Lead and support Relationship Managers serving small business and agriculture customers. Drive customer service, team performance, coaching, development, regulatory compliance, risk management, governance, workload prioritization, and continuous improvement. As part of the Small Business Leadership Team, collaborate on strategic objectives, monitor performance measures, improve operational efficiency, and ensure regulated activities meet policies and procedures.

Own and scale the operating backbone for Semble’s product organization. Establish product cadences, track OKRs, centralize feedback, build dashboards, manage release operations, identify process bottlenecks, and deploy AI-powered workflows and automations. Partner with Product, Engineering, Design, Data Analytics, Applied AI, and go-to-market teams to improve decision-making, operational efficiency, compliance, and product delivery.

Lead strategy and operations for Monzo’s Payments organization. Responsibilities include shaping strategic direction, analyzing complex datasets, tracking performance, leading business reviews, evaluating commercial opportunities, optimizing resourcing and operating models, supporting geographic expansion, and aligning cross-functional teams across Product, Engineering, Data, and Design.

Leads up to 12 Team Managers within a financial services contact centre, driving customer outcomes, operational excellence, service-level performance, compliance, resource optimization, and continuous improvement. Responsibilities include coaching leaders, managing operational risk, influencing senior stakeholders, analyzing forecasts and performance data, collaborating cross-functionally and with third-party suppliers, and delivering service, quality, efficiency, and cost improvements.

Leads the Technical Operations function across digital workplace, infrastructure, cloud, application support, integration, and database services. Owns service performance, operational readiness, customer outcomes, incident response, automation, observability, risk management, reporting, and continual improvement. Manages technical operations leaders and engineering teams, oversees onboarding and service transitions, coordinates maintenance and vulnerability remediation, and governs managed-service scope, escalations, and major incidents.

Leads Team Leaders and oversees service-level performance, revenue goals, operational reporting, staffing, client relationships, coaching, and continuous improvement. The role manages direct reports, conducts performance reviews, resolves employee issues, supports client business reviews, and ensures operational and financial expectations are achieved while maintaining company standards.

Lead a team of subsidence claims consultants, ensuring claims progress efficiently, accurately, and with strong customer and client service. Responsibilities include managing performance, capacity, training, absence, appraisals, morale, technical enquiries, file quality, and service levels. The role requires insurance or claims experience, people leadership, coaching ability, and preferably subsidence knowledge or a Cert CILA qualification. The position offers hybrid working, professional development, and support toward formal loss-adjusting qualifications.

Drive commercial operational excellence across Sales, Customer Success and Marketing. Build and maintain reporting and forecasting frameworks, ensure CRM data quality, support pipeline and board reporting, identify risks and opportunities, automate processes, and coordinate cross-functional initiatives to improve revenue, retention, and operational efficiency.

Own and scale the revenue operations infrastructure supporting Marketing, Sales, Customer Success, and Partnerships. Responsibilities include CRM administration, revenue technology architecture, data governance, workflow and LLM automation, KPI dashboards, system adoption, stakeholder enablement, and support. The role builds connected processes and data flows that improve GTM efficiency, pipeline visibility, customer health, and commercial performance in a B2B SaaS environment.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Lead Digital Imaging and Document Processing operations, overseeing department activities, team performance, client service, KPIs, forecasting, quality assurance, process improvement, compliance, and financial performance. Manage and develop a team of 100 or more employees, establish daily priorities, address service failures and non-conformance, optimize resources, and ensure scanning services meet client objectives, quality standards, cost models, and profitability targets.

Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.

Leads operational coordination, compliance oversight, and assurance for Camden’s response to Awaab’s Law hazards. The role monitors cases from referral through closure, ensures statutory and internal deadlines are met, manages escalations, tracks performance and resident risk, and provides reliable reporting to senior managers. It coordinates internal teams, contractors, TMOs, and partner services while promoting safe, compliant, resident-focused delivery, continuous improvement, effective governance, and a supportive high-performing team culture.

Leads Enveritas’ India operations and supports regional operations across Asia. Responsibilities include building country programs, managing field teams, budgets, vendors, logistics, contracting, data quality, stakeholder relationships, and regional planning. The role requires independent judgment, people leadership, senior external representation, analytical ability, and regular travel to agricultural regions in India, Indonesia, Papua New Guinea, and elsewhere in Asia.

Own EMEA go-to-market strategy and revenue operations by managing territory design, planning, forecasting, pipeline health, CRM data integrity, reporting, and operating cadences. Partner with sales leadership and central RevOps to translate complex data into executive recommendations, improve seller efficiency, remove operational bottlenecks, and scale GTM processes across multiple markets.

Lead high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Build teams, processes, and capabilities; research markets and opportunities; own projects from planning through execution to deliver measurable business outcomes and operational improvements.

The Operations Manager will oversee member onboarding, manage operational procedures, ensure compliance, resolve data queries, and improve processes in a fast-paced environment.

Lead and run the Customer Success/account management function: own the P&L, build accountability systems (segmentation, escalation, scorecards, QA), directly manage managers and senior operators, hire and develop management depth, partner cross-functionally on handoffs and capacity, and make tough performance and restructuring decisions to scale a high-velocity agency-like client services organization.

Partner with leadership to drive high-priority, cross-functional initiatives across engineering, product, hiring, operations, and business development. Lead projects from planning through execution, build teams and processes, research new markets and opportunities, improve operations, and deliver measurable business outcomes.