Top Operations Manager Jobs in Bangalore

Manages Circle Payments Network’s 24/7 payment operations, including shift coverage, live queue performance, escalations, investigations, SLA metrics, quality control, analyst training, SOPs, and process improvements. The role leads operations analysts, handles complex cross-border payment issues, coordinates escalations with Engineering, Product, and partners, and owns operational reporting and documentation.

Manages FinCrime operations by supervising Team Leaders, maintaining client SLAs, reviewing performance metrics, implementing improvement plans, managing staffing and budgets, mitigating operational risks, and maintaining client relationships. The role includes hiring, coaching, performance management, employee engagement, conflict resolution, cross-functional collaboration, and ensuring compliance with company policies while meeting financial and service expectations.

Leads global IT infrastructure support operations, including ticket management, staffing, escalations, team development, SLA compliance, reporting, stakeholder communication, documentation, knowledge management, and process improvement. Oversees end-user technologies including Microsoft 365, identity and access management, endpoint management, asset management, enterprise telephony, and business applications while ensuring policy and compliance adherence.

Lead a 24x7 remote NOC team, owning operational performance, incident and case management, customer escalations, RCA/CAPA governance, and driving quality, automation, and continuous improvement.

Manages Level 1 and Level 2 service desk operations, client support, service-level achievement, team performance, coaching, compliance, risk, documentation, and stakeholder communication. Sets service desk strategy, analyzes performance data, manages priorities, advocates for resources, and ensures customer expectations and operational standards are met.

Manages end-to-end operations for Microsoft Power Platform services supporting Finance stakeholders. Responsibilities include maintaining PowerApps and SharePoint environments, overseeing application onboarding and offboarding, managing ITIL incident, change, and problem processes, ensuring SLA compliance, coordinating technical teams and vendors, conducting root cause analysis, tracking KPIs, improving workflows through automation, and supporting budgeting and cost optimization.

Manages day-to-day operations, performance reporting, process improvement, team leader development, training compliance, timekeeping issues, stakeholder escalations, and KPI/SLA performance. Leads teams toward targets, partners with Training and Quality, supports operational strategy deployment, and identifies performance or process gaps. The role requires shifting evening schedules in the Philippines and collaboration with onshore stakeholders.

Manage day-to-day operations, SLA delivery, governance, performance, staffing, and team development for a team of 18–20+ employees. Lead process improvement, UAT, technology and AI adoption, stakeholder collaboration, capacity planning, cost optimization, and data-driven decision-making while supporting customer satisfaction, revenue growth, and operational efficiency.

Lead CPQ strategy and roadmap, own Quote-to-Cash platform architecture, manage a team of analysts and managers, drive cross-functional alignment, implement governance/data standards, measure CPQ performance with KPIs/OKRs, and deliver large-scale systems and change-management programs to improve quoting accuracy and sales velocity.

Lead and optimize banking operations for German/European markets: set strategy and KPIs, manage BAU and transformations, control risk and compliance, drive process automation, oversee teams, budgets, reporting, continuity, stakeholder communication, and talent development.

Supports Cisco’s Employment Legal team across EMEA and APJC by managing legal case portfolios, claims, investigations, legal holds, metrics, reporting, outside counsel spend, documentation, and stakeholder coordination. The role also provides administrative support and improves legal workflows through AI and automation while handling confidential information with accuracy and discretion.

Leads enterprise Change and Release Management operations in a regulated technology environment. Owns change governance, CAB decision-making, risk oversight, release readiness, audit compliance, reporting, process optimization, and continual service improvement. Partners with technology, security, risk, audit, and business stakeholders to improve production stability and deployment predictability. The role also leads a high-performing team and supports ServiceNow, Azure DevOps, Clarity, workflow automation, ITSM governance, and executive reporting.

The Support Operations Manager oversees day-to-day operations of a 24x7 Tier 2 support team, ensuring efficient incident management and customer satisfaction while driving process improvements.

Lead and operate a 24x7 India-based NOC, managing L1/L2 shifts, SLA performance (MTTA/MTTR), incident and major-incident response, runbook quality, and continuous reliability improvements while liaising with US leadership and cross-functional engineering teams.

Lead IT operations for a 500-person organization and manage a team of 5–8 professionals. Own infrastructure, networks, cloud platforms, IT service management, end-user computing, DevOps tooling, cybersecurity, compliance, vendor relationships, budgets, and technology governance. Drive automation, AIOps, cost optimization, business continuity, incident management, reporting, and continuous service improvement while partnering with executives, clients, and cross-functional teams.

Leads Health and Dental claims operations in Bangalore, managing Assistant Managers and employees. Responsibilities include people leadership, employee engagement, performance management, claims service quality and productivity, continuous improvement, capacity planning, training, budget oversight, compliance, and audit readiness. The role drives customer-focused decision-making, employee development, change leadership, and consistent national service delivery.

Manage RA product operations, including loan lifecycle, issue resolution, compliance control, and process improvement initiatives through automation and collaboration.

Manage business operations supporting Service Delivery Organizations by analyzing performance metrics, developing reporting systems, preparing presentations, coordinating meetings, and driving process improvements. The role collaborates with cross-functional and internal and external stakeholders, ensures policy compliance, identifies operational inefficiencies, and applies industry best practices to improve productivity and service delivery.

Lead and manage customer experience operations across omnichannel touchpoints, driving process improvements, team performance, and digital transformation to deliver CX insights and service excellence for client accounts.

Lead the Fraud Operations Center, manage investigations, define metrics, improve processes, and build a strong team culture focused on user experience and fraud reduction.

Leads Wabtec’s KinetiX Services team in India, overseeing remote support, calibration, testing, customer service delivery, safety, contracts, budgets, revenue, and margins. The role manages Indian Railways accounts while supporting global customers, improves uptime and resolution metrics, coordinates cross-functional technical escalations, develops service capabilities, and grows the services portfolio through contract proposals and expansion opportunities.

The Manager will oversee process design, standardisation, and continuous improvement in the charging network operations. Responsibilities include operational excellence, cross-functional coordination, feedback management, data discipline, and risk management.

Leads technical teams responsible for enterprise collaboration and productivity platforms, including Microsoft 365, Teams, SharePoint, Power Platform, Slack, Five9, and Google Workspace. Oversees 24/7 support, incident response, governance, integrations, service reliability, vendor relationships, licensing, and continuous improvement. Partners cross-functionally on security, compliance, migrations, modernization, automation, and platform strategy while managing operational metrics, budgets, documentation, and on-call coverage.

Lead deal desk and commercial operations for B2B SaaS: review and approve complex deals, support renewals/expansions/amendments, advise Sales on pricing and risk, own proposals/cost estimates, manage quoting and contract accuracy, produce RFP/RFI responses, and drive process and tooling improvements.

The BizOps Manager will architect and strategize Salesforce environments, automate workflows, manage stakeholder alignment, and optimize business processes for global operations.