Top Operations Jobs in Bangalore

Supports fraud and claims operations by authenticating customers, researching and deciding complex claims, contacting third parties, resolving sensitive customer issues, identifying process gaps, mitigating fraud risks, and coaching less experienced staff on procedures.

Supports institutional investment operations and trade lifecycle activities, including account onboarding, cash payments, funding, custody, securities settlement, reconciliation, and issue resolution. Develops and maintains Xceptor-based reconciliation workflows, automated data processing, matching, exception management, and reporting solutions. Partners with Operations, Technology, and Business teams on requirements, testing, implementation, production support, root-cause analysis, audit compliance, controls, and process automation.

Supports customers with fraud and claims inquiries in a call center environment. Captures claim details, researches account activity, provides status updates, resolves routine issues, identifies customer experience improvements, and escalates complex questions. The role requires balancing customer service with investigative research while following risk, compliance, and escalation procedures.

Supports customers with fraud and claims inquiries in a call center environment. Captures claim information, researches account activity, provides status updates, resolves routine issues, identifies customer experience improvements, and escalates complex questions while following risk and compliance procedures.

Build and operationalize AI-powered outbound systems that automate account sourcing, contact acquisition, research, prioritization, personalization, sequencing, and engagement. Integrate Salesforce, Marketo, Clay, enrichment, and engagement tools to improve pipeline generation and seller productivity. Prototype, deploy, measure, and iterate reliable GTM workflows using AI, automation, APIs, webhooks, and lightweight scripting while partnering with Marketing, Sales, RevOps, and Data teams.

Supports customers with fraud and claims inquiries in a call center environment. Captures claim information, researches account activity, provides status updates, resolves routine issues, identifies customer experience improvements, and escalates complex questions. Requires customer service experience, knowledge of US banking and check fraud, and flexibility to work various shifts and weekends.

Coordinates major incident response for infrastructure and application outages, facilitates service restoration, manages stakeholder communications, and partners with technical teams and vendors. Documents incidents, analyzes operational trends, produces service reports, supports governance reviews, and identifies continuous improvement opportunities for ITSM processes, controls, and service reliability.

Leads HR Operations and Risk strategy, shared services, governance, delivery models, and enterprise HR initiatives in India and globally. Partners with HR leaders to improve decision-making, employee experience, accountability, and operational efficiency. Drives change management, data-informed prioritization, stakeholder collaboration, talent development, and continuous improvement while managing evolving business needs and risks.

Manage the complete lifecycle of end-user computing assets, including procurement, inventory, deployment, refresh, recovery, and disposal. Support Intune-managed endpoints, ITSM incidents and requests, onboarding, offboarding, break-fix issues, and vendor escalations. Maintain HAM and SACM compliance, develop dashboards and documentation, improve workflows, and collaborate with technology, security, procurement, and business teams to enhance workplace technology services.

Leads end-to-end post-GA business operations for Ericsson BSS products, including team leadership, workforce planning, budgets, forecasting, maintenance lifecycle decisions, release quality, third-party support licensing, governance, metrics, and operational improvement. The role partners across product development, support, finance, sales, and services to drive standardization, customer focus, automation, AI adoption, service readiness, and sustainable operational performance in global, matrixed environments.

Lead CPQ strategy and roadmap, own Quote-to-Cash platform architecture, manage a team of analysts and managers, drive cross-functional alignment, implement governance/data standards, measure CPQ performance with KPIs/OKRs, and deliver large-scale systems and change-management programs to improve quoting accuracy and sales velocity.

Support Operations Excellence for Industrial Solutions by driving continuous improvement, KPI/OKR management, escalation resolution, billing accuracy, small/medium project delivery, vendor and SRM oversight, system maintenance, budget/resource planning, training programs, and cross-functional coordination to ensure operational efficiency and customer satisfaction.

Own quarterly revenue reconciliation for degree partners, validating external reports against internal data, investigating variances, and ensuring accurate invoicing and audit-ready reporting. Manage partner follow-up, document revenue definitions and exceptions, support Finance and Accounting close activities, and handle ad hoc analyses. Improve reconciliation through standardized metrics, SQL, light automation, scalable controls, monitoring, and process documentation.

Lead and operate a 24x7 India-based NOC, managing L1/L2 shifts, SLA performance (MTTA/MTTR), incident and major-incident response, runbook quality, and continuous reliability improvements while liaising with US leadership and cross-functional engineering teams.

Process deal transactions from signed contract to employee onboarding: enter and validate data, create employee records, handle routine contract updates, keep ticket notes current, and coordinate with Sales and Onboarding to resolve exceptions per documented playbooks.

Monitors healthcare payer, provider, and PBM applications in a 24/7 production support environment. Performs incident triage, escalation, troubleshooting, anomaly research, remediation, root-cause analysis, and environment stability verification. Documents processes, manages incident requests, coordinates troubleshooting calls, and collaborates with support teams. The role also requires reporting, shift handoffs, mentoring, and working with healthcare workflows including claims, eligibility, and payments.

Monitors applications and production processes, investigates anomalies, coordinates troubleshooting and incident resolution, documents procedures, recommends remediation, verifies environment stability, and supports root-cause analysis. The role requires healthcare workflow knowledge across claims, eligibility, and payments, familiarity with monitoring and ticketing tools, strong communication, and willingness to work rotating 24/7/365 shifts, including holidays. It also mentors team members and serves as a subject matter expert on processes and systems.

Monitors applications and production processes, investigates anomalies, supports incident management, and coordinates troubleshooting and remediation. Documents procedures, researches root causes, verifies environment stability, and recommends long-term fixes. The role requires healthcare workflow knowledge, including claims, eligibility, and payments, plus experience with monitoring and ticketing tools. It operates in a rotating 24/7/365 shift environment with holiday coverage and includes mentoring and training team members.

Monitors healthcare payer, provider, and PBM applications in a 24/7 production-support environment. Performs incident triage, escalation, anomaly research, remediation, root-cause analysis, process documentation, and environment-stability verification. Uses monitoring and ticketing tools, supports healthcare workflows involving claims, eligibility, and payments, coordinates troubleshooting calls, and mentors team members. Requires rotating shifts, holiday availability, strong communication, and familiarity with HIPAA-compliant healthcare operations.

Monitors healthcare payer, provider, and PBM applications in a 24/7 production support environment. Performs incident triage, escalation, anomaly research, remediation, root-cause support, environment stability verification, process documentation, and reporting. Coordinates troubleshooting calls, follows incident-management procedures, supports healthcare transaction workflows, and mentors team members. Requires rotating shifts, holiday work, strong communication, and familiarity with claims, eligibility, and payment processes.

Monitors healthcare payer, provider, and PBM applications and processes in a 24/7 environment. Performs incident triage, escalation, troubleshooting, remediation, root-cause investigation, and environment stability verification. Documents procedures, researches production anomalies, coordinates troubleshooting calls, supports incident management, and collaborates with support teams. The role also involves reporting, shift handoffs, mentoring, and ensuring compliance with healthcare workflows and HIPAA standards.

Lead IT operations for a 500-person organization and manage a team of 5–8 professionals. Own infrastructure, networks, cloud platforms, IT service management, end-user computing, DevOps tooling, cybersecurity, compliance, vendor relationships, budgets, and technology governance. Drive automation, AIOps, cost optimization, business continuity, incident management, reporting, and continuous service improvement while partnering with executives, clients, and cross-functional teams.

Support and manage delivery of production systems and services, monitor operational requirements and SLAs, resolve issues, document procedures, collaborate with cross-functional teams, and identify process improvements to ensure service reliability.

Leads the establishment and operation of a regional shared services hub supporting APAC and EMEA. Responsibilities include designing the operating model, governance, systems, and processes; transitioning services; managing performance, budgets, stakeholders, and continuous improvement; and recruiting and developing high-performing teams.

Executes centralized operational processes, tracks quality and productivity metrics, maintains SOPs and process documentation, supports reporting and governance, resolves stakeholder issues, and identifies opportunities to streamline, standardize, automate, and improve service delivery.