Top Technical Support Engineer Jobs in Bangalore

Provides post-sales technical support for Nozomi Networks’ OT and IoT cybersecurity products. Responsibilities include troubleshooting, customer consultation, infrastructure deployment and optimization, issue replication, knowledge-base development, and collaboration with Product and Engineering teams. The role requires expertise in Unix, FreeBSD, networking, security appliances, virtualization, scripting, APIs, PostgreSQL, IDS, and information security, with occasional weekend on-call coverage.

Provides remote technical support for identity and access management products, advocating for customers, diagnosing hardware and software issues, managing cases, communicating resolutions, creating knowledge-base content, escalating complex problems, and mentoring support engineers. The role requires rotational shifts, including possible weekends, holidays, and on-call coverage, with hybrid office attendance as needed.

Provides technical support for Akamai Guardicore Segmentation and Zero Trust cybersecurity products. Investigates and resolves complex B2B customer issues, owns problem resolution, collaborates with internal teams, analyzes recurring technical problems, and proposes preventive solutions. Requires knowledge of Linux, networking, virtualization, cloud technologies, and basic scripting.

Provide technical support and troubleshooting for Zimperium's mobile threat defense product, owning customer issues through resolution, validating fixes with QA, creating JIRAs for engineering, and collaborating with product, devops, and customer success teams to maintain high customer satisfaction.