Top Technical Support Engineer Jobs in Bangalore

Provide technical support for CrowdStrike customers by troubleshooting endpoint security issues, identifying root causes, coordinating with engineering, resolving escalations, creating knowledge articles, and working shifts as needed to ensure customer success.

Provide Tier 2 technical support for global customers, troubleshoot and resolve complex network and security issues, own customer cases, support onboarding and deployments, collaborate with R&D/Operations/Product teams, write SQL and scripts, and work with Linux and containerized environments.

Provide Tier 2 technical support for global, English-speaking customers: own and troubleshoot complex cases, support onboarding and deployments, collaborate cross-functionally, create solutions and projects to improve product usage and customer experience.

Lead high-priority technical escalations for global enterprise accounts, single-thread ownership of incidents, coordinate Engineering/Product/CS, manage Critical Account List in JIRA, triage cases per SLAs, run post-mortems and RCAs, create escalation workflows and SOPs, drive systemic improvements, and mentor future escalation hires.

Provide enterprise-level technical support for Forcepoint products: troubleshoot, reproduce, and resolve customer issues; gather logs; perform packet capture and log analysis; escalate complex cases; document resolutions; mentor junior engineers and contribute to knowledge base and product supportability.

Provide remote technical support via phone, email, and chat; replicate and troubleshoot customer issues; escalate to product teams; create and maintain knowledge base articles; lead technical escalations; participate in peer trainings and share best practices.