Provide enterprise-level technical support for Forcepoint products: troubleshoot, reproduce, and resolve customer issues; gather logs; perform packet capture and log analysis; escalate complex cases; document resolutions; mentor junior engineers and contribute to knowledge base and product supportability.

The Technical Support Engineer III provides advanced troubleshooting support for enterprise customers, ensuring the optimal performance of Forcepoint products and facilitating technical training and mentoring for the support team.

Provide remote technical support via phone, email, and chat; replicate and troubleshoot customer issues; escalate to product teams; create and maintain knowledge base articles; lead technical escalations; participate in peer trainings and share best practices.