Top Technical Support Engineer Jobs in Bangalore

Provides advanced technical support for Forcepoint cybersecurity products and integrations. Troubleshoots enterprise customer issues by analyzing logs, configurations, network traffic, memory dumps, and application behavior. Manages escalations, recommends solutions, documents cases, and meets service-level agreements. Mentors support engineers, delivers technical training, reviews documentation and product requirements, and serves as a subject matter expert. Uses AI tools to analyze incidents, research solutions, draft responses, and maintain knowledge-base content while validating results against technical standards.

Provides enterprise customers with technical support for Forcepoint cybersecurity products and integrations. Troubleshoots networking, operating systems, endpoint security, email, databases, logs, memory dumps, and application issues; manages escalations, documents cases, and recommends resolutions. The role also mentors support engineers, contributes to knowledge-base content, reviews technical documentation, delivers product training, and serves as a subject matter expert for product components and integrations.

Provides post-sales technical support for Nozomi Networks’ OT and IoT cybersecurity products. Responsibilities include troubleshooting, customer consultation, infrastructure deployment and optimization, issue replication, knowledge-base development, and collaboration with Product and Engineering teams. The role requires expertise in Unix, FreeBSD, networking, security appliances, virtualization, scripting, APIs, PostgreSQL, IDS, and information security, with occasional weekend on-call coverage.

Provides remote technical support for identity and access management products, advocating for customers, diagnosing hardware and software issues, managing cases, communicating resolutions, creating knowledge-base content, escalating complex problems, and mentoring support engineers. The role requires rotational shifts, including possible weekends, holidays, and on-call coverage, with hybrid office attendance as needed.

Provide technical support and troubleshooting for Zimperium's mobile threat defense product, owning customer issues through resolution, validating fixes with QA, creating JIRAs for engineering, and collaborating with product, devops, and customer success teams to maintain high customer satisfaction.