Write, edit, and maintain clear Help Center documentation for the Brandwatch product suite; translate complex technical concepts for varied audiences; collaborate with SMEs and engineers; integrate visuals and AI; support other educational materials and ensure accuracy with product releases.

Create and maintain high-quality user documentation (online help, integration guides, API docs, tutorials, release notes). Collaborate with product, engineering, and QA; mentor junior writers; ensure accuracy, clarity, and adherence to style and industry standards.