At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job SummaryIron Mountain is seeking an experienced and commercially astute Senior Operations Manager to join our Global Digital Solutions (GDS) team.
In this role, you will be responsible for providing strategic and operational leadership for a large-scale, high-volume scanning and digitization project, taking end-to-end accountability for operational performance, financial outcomes, Public Sector Undertaking (PSU) customer satisfaction, and leading a workforce of over 400 team members.
You will join a dynamic, cross-functional team dedicated to delivering scalable digital transformation solutions and driving sustainable revenue growth across key regional engagements.
What You’ll Do
In this role, you will:
- Strategic Operations & Delivery: Lead end-to-end operational delivery, throughput, quality governance, and workflow optimization for high-volume digitization projects while meeting aggressive Service Level Agreements (SLAs) and demanding Turnaround Times (TAT).
- P&L & Business Leadership: Manage an annual business portfolio of USD 20 million or more, taking full ownership of profit and loss (P&L), gross profit targets, operating expenditure, EBITDA contribution, and revenue expansion.
- Stakeholder & Workforce Engagement: Direct a multi-layered workforce of 400+ employees and partner closely with senior Public Sector Undertaking (PSU) customer leadership to manage governance, project milestones, complex escalations, and commercial alignments.
What You’ll Bring
The ideal candidate will have:
- Experience: Minimum 15+ years of relevant experience in large-scale, high-volume operations management, document digitization, or information management services.
- Scale & Financial Mastery: Proven track record of managing USD 20M+ P&L portfolios and leading large workforces of 400+ personnel using structured productivity and Key Performance Indicator (KPI) frameworks.
- Technical & Domain Expertise: Strong knowledge of end-to-end document scanning workflows, indexing, enterprise content systems, optical character recognition (OCR), quality governance, and Root Cause Analysis / Corrective and Preventive Action (RCA / CAPA) methodologies.
- Education & Requirements: Master of Business Administration (MBA) in Operations Management required; Bachelor of Technology (B.Tech) in Computer Science or Information Technology strongly preferred. Mandatory notice period of less than 60 days (immediate/quick joiners preferred).
Skills Required
- 15+ years of relevant experience in large-scale, high-volume operations management, document digitization, or information management services
- Experience managing a USD 20M or larger P&L portfolio
- Experience leading workforces of 400 or more employees
- Experience using productivity and KPI frameworks
- Strong knowledge of end-to-end document scanning workflows and indexing
- Knowledge of enterprise content systems and optical character recognition (OCR)
- Knowledge of quality governance and RCA/CAPA methodologies
- Master of Business Administration (MBA) in Operations Management
- Bachelor of Technology (B.Tech) in Computer Science or Information Technology
- Notice period of less than 60 days
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
Iron Mountain Insights
What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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