Provide technical support for CrowdStrike customers by troubleshooting endpoint security issues, identifying root causes, coordinating with engineering, resolving escalations, creating knowledge articles, and working shifts as needed to ensure customer success.

Provide enterprise-level technical support for Forcepoint products: troubleshoot, reproduce, and resolve customer issues; gather logs; perform packet capture and log analysis; escalate complex cases; document resolutions; mentor junior engineers and contribute to knowledge base and product supportability.

Provide remote technical support via phone, email, and chat; replicate and troubleshoot customer issues; escalate to product teams; create and maintain knowledge base articles; lead technical escalations; participate in peer trainings and share best practices.