Top Technical Support Jobs in Bangalore

Provides remote technical support for identity and access management products, advocating for customers, diagnosing hardware and software issues, managing cases, communicating resolutions, creating knowledge-base content, escalating complex problems, and mentoring support engineers. The role requires rotational shifts, including possible weekends, holidays, and on-call coverage, with hybrid office attendance as needed.

Provides technical support for Akamai Guardicore Segmentation and Zero Trust cybersecurity products. Investigates and resolves complex B2B customer issues, owns problem resolution, collaborates with internal teams, analyzes recurring technical problems, and proposes preventive solutions. Requires knowledge of Linux, networking, virtualization, cloud technologies, and basic scripting.

Provide Tier 2 technical support for global, English-speaking customers: own and troubleshoot complex cases, support onboarding and deployments, collaborate cross-functionally, create solutions and projects to improve product usage and customer experience.

Provides L2/L3 production support for enterprise identity, API management, event-driven integrations, and portal platforms. Troubleshoots SSO, OAuth/OIDC, tokens, RBAC, API gateways, Kafka, browser applications, connectivity, and infrastructure issues. Handles incidents and access requests, performs diagnostics and validation, coordinates escalations, supports releases and on-call operations, and develops runbooks, knowledge articles, automation, and root-cause analyses.

Provide enterprise-level technical support for Forcepoint products: troubleshoot, reproduce, and resolve customer issues; gather logs; perform packet capture and log analysis; escalate complex cases; document resolutions; mentor junior engineers and contribute to knowledge base and product supportability.

Provide Tier 2 technical support for global customers, troubleshoot and resolve complex network and security issues, own customer cases, support onboarding and deployments, collaborate with R&D/Operations/Product teams, write SQL and scripts, and work with Linux and containerized environments.

Provide technical support and troubleshooting for Zimperium's mobile threat defense product, owning customer issues through resolution, validating fixes with QA, creating JIRAs for engineering, and collaborating with product, devops, and customer success teams to maintain high customer satisfaction.