Top Technical Support Jobs in Bangalore

Provide enterprise-level technical support for Forcepoint products: troubleshoot, reproduce, and resolve customer issues; gather logs; perform packet capture and log analysis; escalate complex cases; document resolutions; mentor junior engineers and contribute to knowledge base and product supportability.

Provide Tier 2 technical support for global, English-speaking customers: own and troubleshoot complex cases, support onboarding and deployments, collaborate cross-functionally, create solutions and projects to improve product usage and customer experience.

Provide Tier 2 technical support for global customers, troubleshoot and resolve complex network and security issues, own customer cases, support onboarding and deployments, collaborate with R&D/Operations/Product teams, write SQL and scripts, and work with Linux and containerized environments.

Lead high-priority technical escalations for global enterprise accounts, single-thread ownership of incidents, coordinate Engineering/Product/CS, manage Critical Account List in JIRA, triage cases per SLAs, run post-mortems and RCAs, create escalation workflows and SOPs, drive systemic improvements, and mentor future escalation hires.